Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. Customer support and service experiences are becoming the differentiating factors when people choose what software to buy and which companies get their business. Putting customer experience first.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

The Product Coalition

SEPTEMBER 29, 2020

Or, I am traveling to a new location, I booked a car to take it up to the mountains. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics. How you handle your 20%, hence could differentiate your product. Because most eyes are on the 80%.

User Testing 148

User Testing Customer Experience Product Research Differentiation 148

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Will you follow Porter’s path for differentiation or cost leadership? In our case, we were recently bought by Brazil’s CVC Corp , the biggest travel company in Latin America. This is what we did. How will you win?

Product Strategy 166

Product Strategy Strategy Feedback Software Customer Experience 166

Intercom, Inc.

NOVEMBER 5, 2020

In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected. Instead of having to plan and travel in order to make a purchase, the omnipresence of ecommerce means that purchasing can now happen at any time, from anywhere.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Context would be externally the travel industry and travelers in Latam, and internally our vision and mid-term strategy.

Weak Development Team 161

Weak Development Team Feedback Software Research Software Development 161

Mind the Product

FEBRUARY 3, 2020

There was not much differentiation between them and the other products on the market. To fix this they needed to look at how they could create more value for travelers by looking to the left. Unfortunately, this market was crowded and fragmented, making it difficult to get repeat customers and encourage customer loyalty.

Customer Feedback 130

Customer Feedback User Testing Product Research Customer Experience 130

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. And the reason for this is that you need differentiation. So the differentiation is always only temporary, assuming it’s valuable, but it’s always only temporary. As opposed to like differentiation or defensibility. Paul: Yeah.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Intercom, Inc.

JUNE 22, 2020

Travel booking platform Hopper uses in-app messages to create an “aha!” Differentiate between the ongoing “always-on” messages needed for common user goals and the one-offs for product updates and general announcements. Automated, proactive messages like these prevent 10% of customers from churning alone. moment for their users.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Mind the Product

DECEMBER 24, 2019

That’s right, MTP officially went on tour for the first time in 2019, with some of the team travelling to AsiaPac in the latter months of the year to learn more about product practice in the region. Our Singapore conference was also the catalyst for another new initiative this year, #mtpontour.

Travel 149

Travel Download Agile Framework 149

The Product Guy

APRIL 4, 2017

James builds products and services which delight customers and differentiate companies. When not leading product at Sonicbids, she fosters kittens, tries to find new mixology spots, enjoys boxing, and travels as much as she can (29 countries and counting!). James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Userpilot

SEPTEMBER 30, 2024

Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors. For example, a travel agency might send targeted ads featuring vacation packages to potential customers browsing travel blogs (Awareness stage).

Messaging 111

Messaging Research Software Analytic Tools User Testing 111

Mind the Product

JANUARY 16, 2020

At the moment, I work on software products used by inspectors in Canada’s transportation sector, but I’ve also worked on products related to travel and online services for Canada’s registered charities.”. Robyn is as a product manager for the Government of Canada with 20 years of experience.“At Build something.

Data Visualization 174

Data Visualization Customer Experience Customer Feedback Transportation 174

Product Talk

DECEMBER 6, 2023

Companies differentiate themselves from competitors by building a richer understanding of the opportunity space. Compare and contrast when there’s risk in the solution, when the opportunity is a differentiator, or you need to uncover an innovative solution. What is an opportunity? In reality, we don’t always have time to do this.

Data Visualization 316

Data Visualization Product Research Analytic Tools Research Software 316

Userpilot

MAY 1, 2024

” This platform specialized in location-based queries , allowing travelers to seek advice directly from residents of a particular city. Differentiating your product – Lenny shares 7 ways companies can differentiate their products, including focusing on affordability, product quality, niche markets , and more.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Business of Software Conference

MAY 18, 2023

Defining the problem does not give you a differentiated starting point – you’re defining the problem the same way as your competitors. The problem is not your differentiation. Your differentiating thing is your insight – why did we build it the way we built it? What’s your differentiated value?

Positioning 97

Positioning Differentiation Customer Feedback Customer Experience 97

The Product Guy

MAY 15, 2017

James builds products and services which delight customers and differentiate companies. When not leading product at Sonicbids, she fosters kittens, tries to find new mixology spots, enjoys boxing, and travels as much as she can (29 countries and counting!). James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

UX Planet

JANUARY 29, 2024

They have captured Europe, travel, style, railway… a really 90s look, which warmed my heart. Especially, when you think of ‘Max’ as a name, which is not memorable or sticky, it is often used to differentiate between product lines… Bad change, bad colour change, bad naming and very bad tagline: “The one to watch”.

Wireless 98

Wireless Travel Branding Differentiation 98

Intercom, Inc.

NOVEMBER 30, 2022

Your best customers are the ones you can sustainably acquire, who use your product deeply and get differentiated value. If their value isn’t differentiated (i.e. For example, if you sell expense tracking, maybe the same buyer also needs a perks & benefits product or a travel planning product.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. Or how much business travel do we think will come back? There will be some business travel and customer on-sites.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. Facilitated, regional, small-group, face-to-face meetings (when travel restrictions are lifted). Is this a short-term fix or an indication of the future? I believe it’s both.

Analytic Tools 91

Analytic Tools Customer Experience Data Visualization Research Software 91

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. Facilitated, regional, small-group, face-to-face meetings (when travel restrictions are lifted). Is this a short-term fix or an indication of the future? I believe it’s both.

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

Andrew Chen

JUNE 25, 2019

affordable and unique travel experiences for guests, and great income for hosts. To launch a city, we’d travel there and hold a meetup. Converting travelers to hosts definitely moved the needle when we launched a new market. What’s your differentiator, and how will you maintain it? Otherwise, why would they choose you?

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

DECEMBER 9, 2019

Assets such as the domain name, the associated search engine optimizations (SEO) and a unique shopping experience can create a strong differentiation for business from the marketplace. Businesses can leverage on their own branded websites or marketplaces as differentiated sales channels.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Andrew Chen

NOVEMBER 6, 2019

In other words, short, pithy descriptions tend to travel further, and you want to arm your proponents with a blurb to spread! This has the advantage that there’s a lot of pre-existing behaviors to work off of, and if you go deep enough on the functionality for this vertical, there might be a way to create a differentiated experience.

Startups 109

Startups Customer Experience Technical Review Travel 109

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Consequently, it can differentiate your product in the market and give you an edge over competitors. Tell them to imagine that they have traveled into the future and their ideal solution already exists.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Gainsight

NOVEMBER 9, 2022

Be human-first : Show empathy to customers in tough times— it could be the key differentiator between you and your competitors. . We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout. Building Durable Growth with an Unstoppable Community.

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Mixpanel

SEPTEMBER 11, 2019

Like most travelers, you rely on price among many other variables to determine which itinerary to book. This data-informed redesign helped with market differentiation for Hinge as the app focused on long-term relationships, not hookups. In the same way, product design should be influenced by more than just data.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Mind the Product

JULY 25, 2018

This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day. I’ve always been keen on learning from other people.

Weak Development Team 142

Weak Development Team Analytic Tools Research Software Construction 142

Ronke PM

MAY 8, 2024

Moreover, the story must travel quickly, be compelling, contain empathy, and have a clear narrative structure with a beginning, middle, and end.

Leadership 85

Leadership Reporting Tools Product Management Product Manager 85

Userpilot

AUGUST 30, 2024

Differentiates between different customer experience types, i.e. poached, baseline, or enriched. Rail Europe’s journey map with customer touchpoints by channels Rail Europe created a journey map to enhance the travel booking experience. Starbuck’s map for optimizing repeat customer experiences.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

Usersnap

APRIL 12, 2019

Such differentiation applies to any combo of Google fans or prospects. The necessity of travel, though, as well as regional variety of participants and pace of research can suffer if businesses over-rely on this traditional method. . Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

NOVEMBER 30, 2023

Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. They can help you shape your product development, refine your positioning and differentiation strategies, and develop a compelling unique value proposition. Such insights are invaluable.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Modus Create

SEPTEMBER 9, 2020

I feel a major differentiator at Modus is that we are not just here to cross objectives off a to-do list. Being able to learn from other cultures at a time when traveling has been extremely limited is a possibility that very few people have. The team cares about the work they are doing for customers and they care about each other.

Customer Experience 74

Customer Experience User Testing Travel Research Software 74

The Product Guy

MARCH 2, 2017

James builds products and services which delight customers and differentiate companies. When not leading product at Sonicbids, she fosters kittens, tries to find new mixology spots, enjoys boxing, and travels as much as she can (29 countries and counting!). James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Management 150

Userpilot

MARCH 29, 2022

Product-led growth strategy has many aspects, but PLG experts consider the following as the main differentiating factors. Earlier, customers depended on the sales representatives or marketing channels to explain the products, their features, and differentiating factors. She is enthusiastic about traveling and exploring new places.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The That, however?—?is

Feedback Software 85

Feedback Software Product Research Research Software Weak Development Team 85