Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. I work in the Transportation industry with a focus on the Trucking vertical. Read on for our interview.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. You’re rethinking transportation itself using physics as your guide. What is the benefit to the customer?

Roadmap 82

Roadmap Automotive Product Research Feedback Software 82

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? What Are CABs?

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Research Software 91

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

UX Studio

FEBRUARY 15, 2024

With his help, in this episode, we delve into the creation of Budapest GO, a game-changer application for public transport in Budapest. He’s worked with clients in banking, insurance, mobility, and logistics, with a notable project being the Budapest GO initiative with BKK (Center of Budapest Public Transport).

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

ProductPlan

JUNE 14, 2022

Amazon : To be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Peloton : Use technology and design to connect the world through fitness. Uber : Transportation as reliable as running water, everywhere for everyone.

Vision 59

Vision Product Strategy Strategy Feedback Software 59

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. I work in the Transportation industry with a focus on the Trucking vertical. Read on for our interview.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

BrainMates

OCTOBER 30, 2022

1 - A Lack Of Customer Benefit. A product or product improvement needs to provide genuine benefits to a customer. These benefits will come from solving a deep problem a customer has. But no amount of cost-cutting or even a freemium model will solve the failure point of delivering no benefits to customers.

Development 59

Development Transportation Research Software Product Research 59

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? What Are CABs?

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

Userpilot

JUNE 27, 2022

With these patterns in mind, you can design your app in a way that will appeal to your users and make them take the actions you want. In the following article, we will discuss several UX design principles, explaining why users behave the way they do and how you can use these principles to your advantage. What is user psychology?

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

The Product Coalition

JUNE 22, 2021

Nowadays we have a huge number of successful companies on a wide range of markets, a lot focused on general goods such as Ebay, Mercado Livre, AliExpress and even Amazon but we have marketplaces in transportation like Uber in real estate like AirBnB on food & groceries like Rappi on services like Thumbtack and so on.

Customer Experience 89

Customer Experience Product Research Advertising Reference 89

eG Innovations

JANUARY 19, 2023

Are Citrix latency causing issues for your end users? Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. Once users work from home, IT typically loses sight of the user’s network connection.

Data Visualization 52

Data Visualization Analytic Tools Transportation Reporting Tools 52

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. Cohort analysis and looking for “smile curves” The Power User Curve aka L28. Part 1: User Acquisition. Yeah, so when you look at a large aggregate number like, you know, total monthly active users, right, or you’re looking at like — .

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

eG Innovations

AUGUST 3, 2021

We were able to answer most of the questions during the webinar but there were a few we simply didn’t get to or that needed further research to follow-up. 3 How could I monitor the end-user network, client, etc. 3 How could I monitor the end-user network, client, etc. How could I monitor the end-user network, client, etc.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Business of Software Conference

NOVEMBER 12, 2019

We do compete with them directly for customers. When we poll people who’ve left some of our customers when they leave do you switch to head suite whose suite has raised three hundred million dollars. We don’t do any kind of custom work. We did lose a chunk of our customer base because that.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

We do compete with them directly for customers. When we poll people who’ve left some of our customers when they leave do you switch to head suite whose suite has raised three hundred million dollars. We don’t do any kind of custom work. We did lose a chunk of our customer base because that.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Userpilot

MARCH 29, 2024

TL;DR Brand activation involves building awareness for a company through engaging interactions with potential customers. This leads to improved brand awareness and differentiation from other brands. Dropbox invests in customer loyalty programs to drive word-of-mouth. Ahrefs uses video marketing to reach relevant audiences.

Branding 84

Branding Analytic Tools Feedback Software User Testing 84

Mind the Product

JANUARY 16, 2020

I was responsible for something we used to call ‘direct marketing’ which meant producing brochures that would be mailed (via snail mail) to customers. While the numbers of product management jobs are increasing and universities are adding more product management specializations , there is no one-size-fits-all way to move into product.

Data Visualization 132

Data Visualization Customer Experience Customer Feedback Transportation 132

UX Planet

FEBRUARY 13, 2024

Philosophies For Design (I) The city creates the theater and is the theater (II) This is a semi-structured world (III) Goodness of fit: Environmental fitness (IV) Goodness of fit: Internal Fitness (V) The ecosystem, genre, invisible hand, and supply chain (VI) Talk, write, and imagine using language (.I)

Research Software 76

Research Software Customer Experience User Testing Systems Review 76

Bain Public

NOVEMBER 29, 2020

Furthermore, as the population in urban cities increases, public transportation and a number of other mobility options becomes vital. Uber, Lift, electric scooters, bike-sharing, public transport etc.) Also, if you have any feedback or criticism about this article, then shoot us an email info@bainpublic.com. over owning a car.

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

Andrew Chen

NOVEMBER 4, 2019

Hi readers, Consumer startups have gone through many phases: Web 2.0, Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. People need to get found — both by their customers and their audience — and we now can plug into platforms with billions of consumers.

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Andrew Chen

NOVEMBER 4, 2019

Hi readers, Consumer startups have gone through many phases: Web 2.0, Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. People need to get found — both by their customers and their audience — and we now can plug into platforms with billions of consumers.

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40