Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

MARCH 9, 2025

This can include user research and discovery, heuristic evaluation, and results of usability testing. is another common question asked by stakeholders when they review the proposal. This one lacks clarity, differentiation, and a compelling purpose. UX audit checklist prepared by Maze. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Product Innovation Educators

SEPTEMBER 2, 2024

These methods are particularly useful in later stages of product development when you need to test specific concepts or refine your ideas. Engineers and product developers often focus on the technical aspects of a product, but customers are mainly interested in what they get out of it.

User Testing 280

User Testing Product Research Market Research Research Software 280

Roman Pichler

OCTOBER 2, 2018

As it’s hard to correctly determine upfront how much time will be required to carry out the necessary discovery activities, for example, observing and interviewing users, testing prototypes, and validating pricing assumptions, I like to time box the work. Continuous Strategizing. Do the metrics show a positive, flat, or negative trend?

Product Strategy 253

Product Strategy Product Research Strategy Technical Review 253

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. My advice in this article may not stand the test of time. I’ll do my best to update it as the technology evolves. We test desirability, usability, feasibility, usability, and ethical assumptions. But this is where I stand today. It’s not real.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

The Product Coalition

NOVEMBER 12, 2024

Instead of accepting the limitations of battery technology and electric powertrain systems, Tesla rethought the components focusing on physics — looking at things like the specific energy density of batteries and efficiency of electric motors. Building a plan to test for DMF as you go into your roadmap is critical. Does it make sense?

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. This is made possible due to huge working capital and its integrated bundle of products e.g Hence, innovation is an important factor to drive product-led growth. Let’s move the case.

Research Software 177

Research Software Technical Review Strategy Product Research 177

Intercom, Inc.

APRIL 21, 2021

It must then be successfully brought to market, tested against what customers say, think and do, and have real market impact, to be unambiguously declared innovative. Excellent execution can be a differentiator. Designing something to be better, but not necessarily different, can have huge impact and end up being a differentiator.

User Testing 219

User Testing Differentiation Customer Experience Technical Review 219

The Product Coalition

JUNE 11, 2023

By contrast, work samples, cognitive testing, and structured interviews all provide more accurate predictions, with cognitive testing and structured interviews each offering roughly twice the predictive power of unstructured interviews. Combining cognitive tests with structured interviews yields even better results.

Product Research 146

Product Research Technical Review Data Visualization Product Manager 146

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. You are only as strong as the weakest link in your privacy ecosystem. A high level priority for businesses to focus on is detection.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Mind the Product

FEBRUARY 19, 2019

Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. Gartner says : “Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”.

White Paper 163

White Paper Analytic Tools Technical Review Data Visualization 163

Lenny Rachitsky

JUNE 11, 2024

Incrementality test designs for advertising campaigns 6. Include CSAT scores from top technology companies. Include NPS scores from top technology companies. Include key features, existing customers, differentiation points, and user reviews. Understanding technical jargon 24. Why did it work?

User Testing 116

User Testing Research Software Analytic Tools Technical Review 116

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. They harnessed the power of analytics like an artist uses a palette, continuously testing and tailoring their offerings based on user interaction data.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Mind the Product

FEBRUARY 7, 2020

From your baking experience you know making the dessert will likely take the longest, and requires some batch testing the week prior to the party (Note: you’re really into baking so this isn’t absurd). If the initial dessert you want to make doesn’t work out during batch testing, you’ll need to pick a new dessert.

User Testing 199

User Testing Customer Experience Software Review Feedback Software 199

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. The reduced technical uncertainty means PMs can focus on what matters most to them: identifying the right customer problems and solving them the right way at the right time.

Research Software 95

Research Software Feedback Software Technical Review Software Review 95

Modus Create

FEBRUARY 12, 2025

AI is revolutionizing product development in ways no technology has before. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. AIs influence on software development will extend beyond technical efficiency. But this year feels different.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Product Innovation Educators

MARCH 4, 2025

To answer this question, they employed a technology called supervised fine-tuning. Experimental Approach One of their key experiments involved a blind testing methodology. Surprising Results In these blind tests, the AI-generated needs statements performed just as well asand in some cases better thanthose crafted by human analysts.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

FEBRUARY 3, 2022

How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan For example, all the people in the UK wanting to get into Tech. It’s better to differentiate 1–3 different personas than one based on “average”. Their goal is to gauge market interests and test your messaging.

User Testing 159

User Testing Product Research Product Marketing Customer Experience 159

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

FEBRUARY 1, 2021

That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ???? These decisions are visible in the content and ordering of the Product Backlog, and through the inspectable Increment at the Sprint Review.” The business representative III : “Acts as the single voice for all stakeholders to the Team.”

Advertising 167

Advertising Customer Experience Technical Review Agile 167

ProductPlan

NOVEMBER 10, 2020

Fluency in eCommerce tech. The overall user experience of an eCommerce website or app consists of many technological components. If something goes wrong, the product manager needs to be able to grasp the underlying technical problem—to know how to get it fixed quickly. 5 Skills for an Outstanding eCommerce Product Manager.

Research Software 98

Research Software Feedback Software Reporting Tools Technical Review 98

BrainMates

NOVEMBER 1, 2021

Most companies are in reality reviewing and failing several orders of magnitude less ideas than this. A wifi-enabled juice dispenser that pressed juice from single-serve packets – it is an example of a technology solution in search of a problem. Failure Point #3 – No clear differentiation in the market.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

The Product Coalition

AUGUST 24, 2021

Many venture capital firms were interested in investments at comparatively high valuations in technology companies available around that era. Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Startup funding was relatively easy to raise.

User Testing 157

User Testing Development Customer Experience Product Research 157

Modus Create

JUNE 7, 2022

Application modernization is an initiative for assessing legacy applications and updating their infrastructure, architecture, and features to leverage recent technical innovations. Technically savvy customers gravitate to products that have the latest technologies and capabilities. Next, create a modernization plan and roadmap.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75

Userpilot

AUGUST 12, 2024

They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. Explore design solutions and test usability before full-scale development. Perform usability testing with real users to address design flaws. Evaluate your product’s design. User persona example.

Product Research 104

Product Research Feedback Software Research Software User Testing 104

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. I have tested several templates to summarize different target customer scenarios, but no one fitted completely my purpose. Marketing Success Through Differentiation?—?of Harvard Business Review, January, 1980. (2)

User Testing 150

User Testing Research Software User Friction Customer Experience 150

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. From user problems to customer problems In enterprise software, you differentiate between the ones who buy your product (i.e., Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 133

Enterprise User Testing Feedback Software Technical Advisors 133

TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. How will you differentiate from these? Do you have a custom algorithm or other technology? Is there a need for A/B testing?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Alchemer Mobile

JULY 16, 2019

Scenario 3: Using futuristic technology can pay handsomely. Over 73 percent of consumers use multiple channels to shop ( Harvard Business Review ). Quality-driven and optimized CX as a result of continuous fine-tuning intricate details (courtesy those 10,000 rounds of testing). It’s only natural to wonder why. Beneficial.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Product Talk

SEPTEMBER 20, 2023

Tweet This David uses FigJam to track several continuous discovery activities, including assumption mapping and testing. When I’m reviewing things with business stakeholders, I tend to go very low tech,” says Drew. “I They may have ‘tool fatigue’ where they would rather just be in Jira or Confluence,” says Mallory.

Data Visualization 294

Data Visualization Analytic Tools Research Software Product Research 294

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). Hmm… If you find yourself at this moment, then you are already in a bad place.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Intercom, Inc.

JULY 25, 2019

” So the way this would’ve worked in the past, years ago, where we didn’t have these principles, there might be a design review or product review in a project and we start asking questions like, “Have we shown us to customers? I think that’s an acid test that we’ve always had for our principles. What did they say?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Critical for their expansion, doing so also established current tech trends. How can tech and available data enhance research initiatives? Think of a struggling eatery’s regulars taste testing for a different market.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Amplitude

DECEMBER 10, 2019

It differentiates those of us who embrace data, validation and experimentation. All the capabilities you expect from a Product Designer are relevant: customer research, designing flows and interactions, visual design, understanding of technology. It’s made it easier to find companies who want more from design than just interfaces.

Data Visualization 133

Data Visualization Analytic Tools Reporting Tools User Testing 133

PMLesson's Ace the PM Interview

APRIL 6, 2020

Given how new and versatile the role is, product marketing management is also probably the least standardized role in tech companies, which makes the process of becoming a PMM quite obtuse and vague. The part that makes product marketing management different from other marketing roles is the technical (aka “product”) piece to the equation.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Userpilot

JULY 22, 2024

Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Experiments : Implement A/B testing or other experimental methods to observe user interactions and preferences in real time. Then, compare these with those of your competitors to find areas where you can differentiate.

Research Software 103

Research Software Positioning Data Visualization Definition 103