Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

ProductPlan

MARCH 14, 2023

trillion healthcare industry , or even those already working there, it’s key to understand what makes product management in healthcare a little different from consumer tech or small business solutions. For those contemplating moving into the $4.3 It begins with what’s at stake. Who’s the customer for healthcare product managers?

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

The Product Coalition

JUNE 11, 2023

Unfortunately, despite their effectiveness, few employers make use of cognitive tests, maybe due fear it turns them off, or sensitivity to accusations of systemic bias. Bias hires toward formerly technical people because they communicate better with the engineers and they also can translate technical details into lay terminology.

Product Research 139

Product Research Technical Review Data Visualization Product Management 139

The Product Coalition

JULY 1, 2021

Technical Perspective on API Platforms Due to the technical nature of APIs, most organisations and managers immediately turn to their technologists and engineers to understand how they need to deliver an API. You need it invested in your differentiators and value creators. Originally published at [link] on June 23, 2021.

Analytic Tools 127

Analytic Tools Technical Review Software Review Customer Experience 127

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. The reduced technical uncertainty means PMs can focus on what matters most to them: identifying the right customer problems and solving them the right way at the right time.

Research Software 93

Research Software Feedback Software Technical Review Software Review 93

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. Economic — Cheaper, Faster, Better?—?Typically,

Framework 125

Framework Reporting Tools Technical Review Systems Review 125

Product Management Unpacked

MAY 13, 2020

This approach not only gave the brand man — eventually the brand manager — ownership of a given brand, but it also allowed P&G to better differentiate the various brands in its portfolio. His new product-centric approach called for dedicated teams, focused around a particular brand, each led by a brand man.

Reporting Tools 173

Reporting Tools Research Software Technical Review User Testing 173

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. But if you’re going to build a differentiating social network, it really has to be at least a 10x or 20x differentiator. It can’t just be built on decentralized tech or made only for cat and dog pictures.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

The Product Coalition

JUNE 14, 2020

Lessons from big money tech failures An opinionated analysis of why some hyped products failed Last year, I did a talk, as part of orienting a team of automotive executives in modern way of iterative working, challenging the prevailing belief that perfect pre-planning backed by big money will always be a clear winner. Microsoft writes off $7.6

Technical Review 78

Technical Review Marketing Data Visualization Analytic Tools 78

Roman Pichler

MARCH 14, 2023

As new technologies emerge, as competitors offer new products or update existing ones, and as users’ needs evolve, your strategy has to change in order to proactively guide the product delivery and maximise the chances of offering a successful product. You should therefore regularly review your product strategy.

Product Strategy 312

Product Strategy Strategy Vision Product Research 312

Ronke PM

MAY 8, 2024

Additionally, cross-functional partners—whether in engineering, design, technical support, customer success, marketing, or sales—must be able to retell the story, convey how their product differentiates, and address real-world, consequential customer problems.

Leadership 104

Leadership Reporting Tools Product Management Product Manager 104

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). Hmm… If you find yourself at this moment, then you are already in a bad place.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Userpilot

JUNE 28, 2024

Gain essential skills : Skills such as market research and analysis, marketing, technical knowledge in CRM systems, marketing automation , and related technologies are crucial for this position. They focus on learning market trends, defining the audience, developing positioning strategies , and differentiating the product.

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Userpilot

AUGUST 14, 2024

It involves processes like market and customer research to understand customer needs, product differentiation and messaging , and marketing campaigns. Moving to the Product Operating Model by Marty Cagan With the rise of new competitors, disruptive technologies, and ever-increasing customer expectations, companies must adapt to thrive.

Data Visualization 85

Data Visualization Customer Feedback Analytic Tools Research Software 85

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Dear Strategy

OCTOBER 15, 2018

Dear Strategy: “What are the strategies that a Tech Product Manager can use to predict competitive movements, innovations, and/or changes in business strategy?”. . With that said, what makes this question a little bit different is that the subject here has specifically to do with the technology space. Let’s take a look at an example….

Technical Review 53

Technical Review Technology Strategy User Testing 53

Mironov Consulting

NOVEMBER 15, 2023

  For the last 6 months, many of my discussions with product leaders have been about how to apply good product fundamentals to AI – when so much of the broader conversation is shallow or technically suspect or reduces everything to generative apps. And that they are technically feasible.   (GDPR?    PII? 

Data Visualization 75

Data Visualization Artificial Inteligence Technical Review User Testing 75

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? A review of a channel partner’s core competencies should give you an idea about their capabilities in the areas of technology, operations and business model. Core Competencies and Innovation.

Technical Review 75

Technical Review Systems Review Analytic Tools Research Software 75

Userpilot

AUGUST 12, 2024

This involves iteration cycles, feedback integration, validation, and stakeholder reviews. A great value proposition should: Differentiate your product from other solutions in the market. You can also follow industry trends and emerging technologies to align your product with current market expectations and future demands.

Product Research 80

Product Research Feedback Software Research Software Analytic Tools 80

Product Innovation Educators

SEPTEMBER 2, 2024

Engineers and product developers often focus on the technical aspects of a product, but customers are mainly interested in what they get out of it. Key Considerations in Value-Based Pricing Differential Value: Understanding what makes your product different from alternatives in the market.

User Testing 103

User Testing Product Research Market Research Research Software 103

Roman Pichler

OCTOBER 2, 2018

If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. The world doesn’t stand still; markets and technologies change; new competitors emerge. Continuous Strategizing. What would help your product perform well?

Product Strategy 245

Product Strategy Product Research Strategy Technical Review 245

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. Background, Criteria, and Decisions The following section describes a health-tech company “ZB Enterprise”, the considerations and culminating decisions. Technological considerations must include the collection and use of data.

Startups 134

Startups Fractional CTO Technical Review Software Review 134

ProductPlan

NOVEMBER 10, 2020

Fluency in eCommerce tech. The overall user experience of an eCommerce website or app consists of many technological components. If something goes wrong, the product manager needs to be able to grasp the underlying technical problem—to know how to get it fixed quickly. 5 Skills for an Outstanding eCommerce Product Manager.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. What’s causing the disconnect?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

The Product Coalition

AUGUST 23, 2023

Fairphone has already launched several models and continues to drive its purposeful mission, creating waves in the tech industry and among conscious consumers with over 400,000 phones sold in a hyper-competitive market. A product without a distinct purpose may blend in with the competition and fail to stand out.

Weak Development Team 137

Weak Development Team Technical Review Customer Experience Customer Feedback 137

Intercom, Inc.

DECEMBER 1, 2021

At Intercom, our tech stack is critical to ensuring consistency in our written communication: Templates/snippets : your “what good looks like” templates/snippets should be accessible to all sellers, ideally within their email composer. High-quality emails are a differentiator. E nable with tools. M etrics that matter.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. Even if they aren’t, this benchmark regulation will probably be the basis for due care of AI systems going forward.”

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

The Product HQ

JUNE 1, 2024

Technical PM Skills A big part of the role of a startup product manager is working with engineers to define and build the product. While you don’t need to know as much about technical product development as an engineer, you should have a good enough understanding and basic knowledge of how technology works.

Startups 52

Startups Product Management Product Manager Technical Review 52

Innovatemap

JUNE 9, 2020

Sherry and Bart focus on keeping those clinic providers up and running with the proper technology and tools they need to meet patient demands. The Technical Task. There were many technical solutions needed for what might appear to be a simple task. This speaks to our philosophy of our tech stack. We build what we have to.

Technical Review 52

Technical Review Fractional CTO Systems Review Healthcare 52

Roman Pichler

AUGUST 15, 2023

As your product develops and grows, and as the market and technologies evolve, you must adapt the product strategy. Asking the four questions below will help you with this, as I discuss in greater detail in the article Tips for Effective Product Strategy Reviews. Competition: Is your product still sufficiently differentiated ?

Product Strategy 235

Product Strategy Strategy Research Software Weak Development Team 235

PMLesson's Ace the PM Interview

APRIL 6, 2020

Given how new and versatile the role is, product marketing management is also probably the least standardized role in tech companies, which makes the process of becoming a PMM quite obtuse and vague. The part that makes product marketing management different from other marketing roles is the technical (aka “product”) piece to the equation.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Valerian Tech

MAY 30, 2023

By leveraging data analytics, e-commerce companies can optimize shipping methods, reduce delivery times, and minimize errors, resulting in improved customer experiences, positive reviews, and increased customer loyalty. Competing and Differentiating in the Market In a crowded e-commerce market, standing out from competitors is crucial.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Product Innovation Educators

JULY 4, 2022

I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. Wyze’s tagline is to make great technology accessible. Today, we get to find out together as the VP of Product for Wyze joins us.

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

Userpilot

APRIL 8, 2022

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Here’s a review of how they did that.

User Testing 89

User Testing Feedback Software Research Software Product Marketing 89

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. It sits at the intersection of UX, tech, and design. And for a PM, differentiation becomes more critical. Switching has become easier.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

SEPTEMBER 22, 2023

For example, what truly differentiates HubSpot from Klaviyo? Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. How about Mailchimp’s All-in-One Marketing Platform and Salesforce? Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52