Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Additionally, schedule regular collaborative strategy reviews —at least once per quarter—and invite the key stakeholders and development team members to them.

Customer Experience 277

Customer Experience Product Research Technical Review Data Visualization 277

Roman Pichler

FEBRUARY 14, 2023

1] As simple as this sounds, there is a catch: To create value with Scrum, you must understand who the users and customers are, why people would want to use and pay for the product, which business benefits it should generate, and, in the case of commercial products, which features differentiate it from competing offerings.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. your users want to just tell your app what they want and have your app deliver on the request.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Roman Pichler

MARCH 14, 2023

As new technologies emerge, as competitors offer new products or update existing ones, and as users’ needs evolve, your strategy has to change in order to proactively guide the product delivery and maximise the chances of offering a successful product. You should therefore regularly review your product strategy.

Product Strategy 321

Product Strategy Strategy Vision Product Research 321

Roman Pichler

OCTOBER 2, 2018

If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. The world doesn’t stand still; markets and technologies change; new competitors emerge. Continuous Strategizing. What would help your product perform well?

Product Strategy 247

Product Strategy Product Research Strategy Technical Review 247

Intercom, Inc.

APRIL 21, 2021

Excellent execution can be a differentiator. Designing something to be better, but not necessarily different, can have huge impact and end up being a differentiator. On the other extreme, you have a company like Snapchat, who innovate at the UI level, as that is part of what defines and differentiates them. But it is not enough.

User Testing 219

User Testing Differentiation Customer Experience Technical Review 219

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. This is made possible due to huge working capital and its integrated bundle of products e.g Hence, innovation is an important factor to drive product-led growth. Let’s move the case.

Research Software 162

Research Software Technical Review Strategy Product Research 162

Product Management Unpacked

MAY 13, 2020

This approach not only gave the brand man — eventually the brand manager — ownership of a given brand, but it also allowed P&G to better differentiate the various brands in its portfolio. His new product-centric approach called for dedicated teams, focused around a particular brand, each led by a brand man.

Reporting Tools 173

Reporting Tools Research Software User Testing Technical Review 173

Product Talk

DECEMBER 4, 2024

The trouble is, you might not know until you spend some time reviewing your specific backlog. Tweet This Lucy Spence , a Senior Technical Product Manager at Octopus Deploy , wrote, “Depending on your comfort of sharing the data, it might actually be one of the situations that using AI to summarize key themes saves you a chunk of time.”

ChatGPT 233

ChatGPT Data Visualization Product Research Feedback Software 233

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. There have been two seminal memos that have, in a sense, rocked the tech industry. Hello Paul.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. But this is where I stand today. It’s not real.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. What’s causing the disconnect?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

The Product Coalition

JULY 1, 2021

Technical Perspective on API Platforms Due to the technical nature of APIs, most organisations and managers immediately turn to their technologists and engineers to understand how they need to deliver an API. You need it invested in your differentiators and value creators. Originally published at [link] on June 23, 2021.

Analytic Tools 126

Analytic Tools Technical Review Software Review Customer Experience 126

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. You are only as strong as the weakest link in your privacy ecosystem. Communicate actively with your customers about privacy.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Lenny Rachitsky

JUNE 11, 2024

Include CSAT scores from top technology companies. Include NPS scores from top technology companies. Include key features, existing customers, differentiation points, and user reviews. Include key features, existing customers, differentiation points, and user reviews. Understanding technical jargon 24.

User Testing 120

User Testing Research Software Analytic Tools Technical Review 120

The Product Coalition

MARCH 23, 2022

A Product Framework from Concept to Delivery: Part 1 Why “FE²AR” As a technology executive, I have seen my share of successful and not-as-successful products. The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. Economic — Cheaper, Faster, Better?—?Typically,

Framework 124

Framework Reporting Tools Technical Review Systems Review 124

The Product Coalition

JUNE 11, 2023

Unfortunately, despite their effectiveness, few employers make use of cognitive tests, maybe due fear it turns them off, or sensitivity to accusations of systemic bias. Bias hires toward formerly technical people because they communicate better with the engineers and they also can translate technical details into lay terminology.

Product Research 138

Product Research Technical Review Data Visualization Product Management 138

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. The reduced technical uncertainty means PMs can focus on what matters most to them: identifying the right customer problems and solving them the right way at the right time.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Sachin Rekhi

APRIL 12, 2020

Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. A business that leverages counter-positioning adopts a new, superior business model which the incumbent does not mimic due to anticipated damage to their existing business. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. But if you’re going to build a differentiating social network, it really has to be at least a 10x or 20x differentiator. It can’t just be built on decentralized tech or made only for cat and dog pictures.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Roman Pichler

AUGUST 15, 2023

As your product develops and grows, and as the market and technologies evolve, you must adapt the product strategy. Asking the four questions below will help you with this, as I discuss in greater detail in the article Tips for Effective Product Strategy Reviews. Competition: Is your product still sufficiently differentiated ?

Product Strategy 240

Product Strategy Strategy Research Software Customer Experience 240

Product Management University

DECEMBER 11, 2024

However, just because customers want them doesnt mean theyre delivering the level of differentiating value your organization needs to meet its own goals. Market Analysis Before and With AI Customers are clamoring for a number of improvements to your product and youre on a mission to get them funded and on the roadmap.

User Testing 130

User Testing Product Management Product Manager Technical Review 130

Mixpanel

NOVEMBER 15, 2021

Today, we announced a $200M Series C investment from Bain Capital Tech Opportunities, marking a transformative period for us. We’ve arrived at this moment due to the collective vision, effort, and trust of each and every employee, customer, and partner we’ve been lucky enough to have on our team.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

The Product Coalition

DECEMBER 17, 2023

Photo by Alexei on Pxhere A few months after I joined Twiggle as the VP of Product, the CEO gave me a list of competitors to review. It impacted everything from the depth of the underlying technology to the product itself, the go-to-market strategy, and the entire business model. It wasn’t just a random selection.

Technical Review 126

Technical Review Weak Development Team User Testing Systems Review 126

Mind the Product

FEBRUARY 19, 2019

Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. Gartner says : “Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”.

White Paper 132

White Paper Analytic Tools Technical Review Data Visualization 132

The Product Coalition

FEBRUARY 1, 2021

That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ???? These decisions are visible in the content and ordering of the Product Backlog, and through the inspectable Increment at the Sprint Review.” The business representative III : “Acts as the single voice for all stakeholders to the Team.”

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

MARCH 23, 2022

I apply this lens to a startup that develops solutions in the health-tech market. Background, Criteria, and Decisions The following section describes a health-tech company “ZB Enterprise”, the considerations and culminating decisions. Technological considerations must include the collection and use of data.

Startups 133

Startups Fractional CTO Technical Review Software Review 133

ProductPlan

NOVEMBER 10, 2020

Fluency in eCommerce tech. The overall user experience of an eCommerce website or app consists of many technological components. If something goes wrong, the product manager needs to be able to grasp the underlying technical problem—to know how to get it fixed quickly. 5 Skills for an Outstanding eCommerce Product Manager.

Research Software 98

Research Software Feedback Software Reporting Tools Technical Review 98

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 83

Analytic Tools Data Visualization Research Software Feedback Software 83

svpg

SEPTEMBER 30, 2016

I’ve had the opportunity to work with many impressive teams and product managers from a broad range of leading tech companies, and this has helped me to get a better sense of the what is essential to the role, and to success. Those were the technology-powered innovations that enabled the new, much more desirable business model.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). Hmm… If you find yourself at this moment, then you are already in a bad place.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Intercom, Inc.

FEBRUARY 5, 2019

Establish clear, differentiated roles on your sales team. Establish clear, differentiated roles on your sales team. A better ICP is: VPs of Marketing in GDPR-affected regions; or heads of sales with teams larger than 50 people in technology; CEOs of profitable pool supply companies. 8 steps to develop a winning sales strategy.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Modus Create

JUNE 7, 2022

Application modernization is an initiative for assessing legacy applications and updating their infrastructure, architecture, and features to leverage recent technical innovations. Technically savvy customers gravitate to products that have the latest technologies and capabilities. Next, create a modernization plan and roadmap.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75