The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Coalition

AUGUST 3, 2023

The Solution: Describe the unique value proposition that sets your product apart from competitors. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.” The Differentiation: Highlight the unique features or technology that differentiates your product.

Vision 121

Vision Product Research User Testing Roadmap 121

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. It’s also fair to say that the likes of Uber, or WeWork, or Airbnb, they’re not just defined by their app. Most of them are more like us in that they probably have a software product and they probably sell it.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Define/research/deliver customer experience. This is how we did it. Responsibilities and skills word clouds.

Weak Development Team 110

Weak Development Team Feedback Software Research Software Development 110

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected.

User Testing 206

User Testing Customer Experience Reporting Tools Travel 206

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). There are over 9 million mobile apps. There are a billion websites.

User Testing 105

User Testing Research Software Feedback Software Startups 105

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Userpilot

SEPTEMBER 30, 2024

Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors. through surveys, interviews, and other Voice of Customer research. This helps you stand out and connect more deeply with your target market.

Messaging 91

Messaging Research Software Analytic Tools User Testing 91

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. The strategy should also have information about the UX team, processes, and guidelines.

Research Software 76

Research Software Analytic Tools Feedback Software User Testing 76

Intercom, Inc.

NOVEMBER 30, 2022

If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Find the slices of your business that perform by things like: Vertical: B2B vs B2C, SaaS vs e-commerce, etc. If their value isn’t differentiated (i.e.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. What systems/metrics/processes do we need to measure and track winning? Julian Dunn is a senior product manager with Chef Software where he. Where do we play? And where do we not play?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

SEPTEMBER 29, 2020

The proposed solution, supported by research, was Smart Auto-Dropping of Images. Or, I am traveling to a new location, I booked a car to take it up to the mountains. We design brilliant solutions to the problem, invest a lot of effort in A/B testing, focus group interviews, and whatnots. A brilliant feature indeed!

User Testing 129

User Testing Customer Experience Product Research Differentiation 129

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 68

Research Software Feedback Software Government Differentiation 68

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps? Canva is another one.

User Testing 82

User Testing Data Visualization Feedback Software Research Software 82

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. A: The Japanese mobile app market is one of the most advanced in the world. We saw the huge untapped potential in the market for mobile solutions.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Andrew Chen

JUNE 25, 2019

affordable and unique travel experiences for guests, and great income for hosts. Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Dan Hill, ex-Airbnb Growth Lead, CEO of Alma.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. A strategic customer may be the one that spends the most money with you, is growing faster than the market or is doing something innovative with your product or technology.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience Research Software 91

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. A strategic customer may be the one that spends the most money with you, is growing faster than the market or is doing something innovative with your product or technology.

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Product Innovation Educators

JUNE 1, 2020

Our mission is finding what makes you or your organization special and understanding that differentiation doesn’t necessarily come through features and benefits, but can come through values and stories. [6:37] We dive into the industry, researching and doing competitive analysis to become a category expert. Be ego-less.

Product Management 85

Product Management Product Manager Differentiation Research Software 85

Mind the Product

JULY 25, 2018

This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day. Lateral Thinking – Don’t Jump on the First Solution. vertical thinking). .”

Weak Development Team 116

Weak Development Team Analytic Tools Research Software Construction 116

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. This vast project had a tight schedule, so we worked in a bigger UX team: four designers and four researchers.

Magazine 67

Magazine Research Software Feedback Software User Testing 67

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. I grew up with a dad who was a salesman, and he traveled a lot for work, which also meant that people in his company all worked out of their home offices.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Mixpanel

SEPTEMBER 11, 2019

When you conduct any sort of research, you’ll typically draw on a combination of data and experience (yours and that of your peers). Leaning too heavily on personal experience and intuition leads to biased results, which is why academics in any field back their research with data and the established findings of their peers.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

The Product Coalition

OCTOBER 16, 2024

They have gotten significantly simpler iteration over iteration despite being rocket engines for space travel. We had debated the options — building a new app in parallel, refactoring it piece by piece, abstracting all the features into a configuration layer, and many more. The SpaceX Raptor engines are a great example. Let’s face it.

Roadmap 100

Roadmap Onboarding KPIs User Testing Customer Experience 100

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Our CRM system can prompt the team to make the optimum number of calls, to follow up efficiently and to be better at predicting call or demo outcomes.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

UX Studio: Product Management

OCTOBER 2, 2023

It also granted us extensive expertise across various industries and niches, such as fintech, travel, education, healthcare, and more. These leave an exceptional first impression and differentiate our clients from competitors. While also placing a strong emphasis on UX research to guide our design decisions.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Imaginary Cloud - Design

JANUARY 14, 2021

A good user experience strategy considers the powerful impact of storytelling, once it can guide the user through a compelling narrative by adding value to an app or website , and consequently, to the whole business. The 21st century is a century highly characterized by information and technological advancements. Don’t get too excited.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Userpilot

AUGUST 30, 2024

To build insightful journey maps, you can also leverage data from behavioral analytics tools. Let’s delve into the various elements tracked with this customer journey map: Customer journey stages and potential user interactions in each stage, from opening the mobile app until they engage with shared music from friends.

User Friction 79

User Friction Data Visualization User Testing Customer Feedback 79

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63