Intercom, Inc.

DECEMBER 2, 2019

We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more. SaaS customers are more loyal to products that provide native language support. According to our research, 29% of businesses say they’ve lost customers because they don’t offer multilingual support. For example w?ith

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Roman Pichler

AUGUST 15, 2023

Take a productivity tools suite like Microsoft Office or Google Workspace. If I was in charge of such a portfolio, I would use an overall strategy for the entire suite and separate product strategies for the individual tools like Microsoft PowerPoint and Google Slides. Competition: Is your product still sufficiently differentiated ?

Product Strategy 235

Product Strategy Strategy Research Software Customer Experience 235

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Consideration At this stage, prospects research and compare options. The goal is repeat purchases.

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. Takeaways: our tips to reduce churn rate. Initial user research. The secret of reducing churn rate?

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Userpilot

JUNE 16, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a product marketing manager. Looking into tools for product marketing managers? Book a demo to see it in action! They are crucial in the onboarding process.

Product Marketing 52

Product Marketing Data Visualization Research Software Feedback Software 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. This may involve drip campaigns with helpful product tips and incentives to prompt initial purchases. Consideration At this stage, prospects research and compare options. The goal is repeat purchases.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 75

User Testing Product Research Research Software Customer Experience 75

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Product marketing is responsible for market research, product development, branding, advertising, and pricing. Market Research.

Product Research 77

Product Research Feedback Software Research Software Product Marketing 77

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. As the digital landscape becomes increasingly crowded, a customer-centric approach helps businesses differentiate themselves, stay relevant, and remain competitive. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Centercode

AUGUST 27, 2019

Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

Roman Pichler

FEBRUARY 14, 2023

1] As simple as this sounds, there is a catch: To create value with Scrum, you must understand who the users and customers are, why people would want to use and pay for the product, which business benefits it should generate, and, in the case of commercial products, which features differentiate it from competing offerings.

Product Research 351

Product Research Feedback Software Research Software User Testing 351

Product Talk

SEPTEMBER 20, 2023

The opportunity solution tree helps visualize all the work that goes into continuous discovery. And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them.

Data Visualization 256

Data Visualization Analytic Tools Research Software Product Research 256

Nulab

SEPTEMBER 22, 2021

Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Let’s look at how to conduct market research in a little more detail. If you’re researching multiple markets, verticals, or sub-markets, you’ll need to repeat this task for each one.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

PMLesson's Ace the PM Interview

APRIL 25, 2022

One of the best and first things you should do is review the most common product marketing interview questions and answers. Hiring managers at major tech companies want product marketers that are savvy, innovative, and capable of working with the many teams necessary to bring products to market. Now, you'll need to ace it!

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. And the interview is exactly the tool that will help you with that. On the contrary?—?it

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 60

User Testing Customer Feedback Research Software B2B 60

PMLesson's Ace the PM Interview

APRIL 18, 2020

As a follow-up on our recent post about our three essential remote working tools , we would like to share some tips on how to build a remote work culture from the ground-up for those product managers who found themselves in a situation where working from home is not an option anymore but a must. Never write “got a sec?”

Research Software 52

Research Software Product Management Product Manager Customer Experience 52

ProductPlan

MARCH 17, 2020

Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Common outbound effort activities include: Competitive differentiation. Market research. Tips for Creating Space for Strategic Thinking. Product Vision.

Outbound 73

Outbound Product Management Product Manager Inbound 73

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? To further improve your onboarding process, collect user feedback via in-app surveys and interviews. Book the demo to find out how Userpilot can help you design outstanding onboarding experiences for your SaaS! What is new client onboarding?

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software User Testing 72

The Product Coalition

JANUARY 12, 2022

Innovation & technology: B est-of-breed is the way to outperform competitors. In other words, technology is the backbone of innovation. Big players such as Microsoft, Google, Facebook etc eventually built/copied similar solutions quickly. Slack has a strong presence in the startups’ ecosystem as a single collaboration app.

Research Software 163

Research Software Technical Review Strategy Software Review 163

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. A suite of tools that creates new business growth. 3 tips for building a sales and marketing growth stack.

Technical Review 161

Technical Review Data Visualization Research Software Customer Experience 161

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies.

User Testing 108

User Testing Feedback Software Framework Onboarding KPIs 108

Mixpanel

NOVEMBER 19, 2019

Akio currently manages ZipRecruiter mobile apps, including the number 1 ranked job search app for iOS. How do you differentiate from your competition? Our AI matching technology. For example, job seekers on our platform get a notification when an employer has viewed their application or has given their resume a thumbs-up.

Data Visualization 14

Data Visualization Analytic Tools Research Software Technical Review 14

Business of Software Conference

MAY 29, 2019

Alison Coward (Founder, Bracket) – Designing High-Performing Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? We’ve got the technology to support different ways of working. Upcoming Events. BoS USA 2019.

Weak Development Team 45

Weak Development Team Workshop User Testing Research Software 45

Intercom, Inc.

JULY 14, 2022

I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility. In the very early days, we had about a dozen or so sales reps, and at the time, we were more focused on startups and mid-market growth technology companies.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 64

Research Software Analytic Tools Transportation Feedback Software 64

Userpilot

DECEMBER 14, 2021

But what if I told you that you no longer need to hunt for the solution? What if I told you that there's a platform to simplify your launching endeavor and make you "market-ready"? The platform is none other than Product Hunt. Yes, you heard it right. A quick check on Product Hunt. Product hunt dashboard.

Feedback Software 86

Feedback Software Research Software User Testing Customer Feedback 86

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

MARCH 31, 2023

TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. A product evaluation survey is a research tool used by product teams to gauge how users feel about product performance at various touchpoints.

User Testing 70

User Testing Customer Feedback Product Research Feedback Software 70

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. Payment gateways are complex systems.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Andrew Chen

JUNE 25, 2019

Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Tips : Take your best shot at the pitch at first, and keep iterating as you learn more about your users. Deliver on the promise.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

PMLesson's Ace the PM Interview

MARCH 20, 2021

Khan Academy Computer Science Linear Algebra Differential Equations Multivariable Calculus Learn the Necessary Skills Photo by Branko Stancevic / Unsplash What skills do aspiring data scientists need to bring to the table to get the job offer?

Data Visualization 64

Data Visualization Artificial Inteligence Reporting Tools Analytic Tools 64

The Product Coalition

MARCH 21, 2018

Understand the technical architecture for the product : Get an engineer to sit down with you and explain how the product works under the hood and which major technologies and frameworks have been used. Its important to understand strengths and opportunities for the system?—?especially focus on a few near terms wins ?—?could

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

Andrew Chen

JUNE 25, 2019

Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Tips : Take your best shot at the pitch at first, and keep iterating as you learn more about your users. Deliver on the promise.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst. It’s a bold gambit, but if anyone can pull it off, Daniel can.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Bryce York

JANUARY 12, 2015

Many of us even did some research and started to look into the technology and tactics that make it work. 2015 will be the year where most people know what CRO is and the way to differentiate your store, will be to actually start doing it! My Tip: Make your site mobile friendly. A lot of e-tailers discovered CRO in 2015.

User Testing 52

User Testing Research Software Customer Experience Technical Review 52