Reinventing our wheel: The vision behind Intercom’s new Messenger
Intercom, Inc.
JANUARY 24, 2023
At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: a clear product vision. All products follow the same life cycle: development, growth, maturity, decline. An inevitable slide into decline sounds ominous.
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