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Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

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Unlocking the Power of Customer Journey Optimization: An Ultimate Guide

Userpilot

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Consideration At this stage, prospects research and compare options. The goal is repeat purchases. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback.

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Essential Startup Product Manager Skills

The Product HQ

Top Startup Product Manager Skills Here are the top skills for startup product managers 1. Technical PM Skills A big part of the role of a startup product manager is working with engineers to define and build the product. If any case, do consider enrolling in the Technical Product Manager Course at PMHQ.

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Your guide to a successful website redesign: everything you need to know

Imaginary Cloud - Design

The three-step process of a UX Audit involves research, evaluation, and execution. This stage considers users, products, company goals, and KPIs. The purpose of analyzing user profiles and motivations is to understand the product concept, value proposition, usage, and user profiles of the product, feedback, and motivations.

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Unlocking the Power of Customer Journey Optimization: An Ultimate Guide

Userpilot

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Consideration At this stage, prospects research and compare options. The goal is repeat purchases. Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback.

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Product Idea Validation: 6 Steps for Ensuring Successful Products

Userpilot

As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Are there enough users who are ready to pay for a solution to the problem?

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Succeeding with Product Delivery and Scrum: 10 Tips for Product People

Roman Pichler

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] What’s more, you’ll struggle to determine the right product backlog items. But like any tool, Scrum has its benefits and limitations.