BrainStation Product Management

FEBRUARY 28, 2019

Speak to a Learning Advisor. It makes sense then that the most crucial skills for Product Managers are intangible people skills – otherwise known as soft skills, but we’ll discuss that later – which tend to be more transferable from position to position and industry to industry. Technical Skills for Product Management.

Technical Advisors 40

Technical Advisors Reporting Tools Analytic Tools Product Research 40

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post. By front-loading +Psych screens (e.g.

User Testing 131

User Testing Feedback Software Framework Onboarding KPIs 131

Business of Software Conference

JULY 7, 2021

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. They should be the trusted advisors to your biggest clients. Remember, your sales team and your product sit in a unique position.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Chameleon is a dedicated onboarding tool, with two key differentiators. Few customer success managers are also developers. 3 – Detailed analytics is an essential customer success tool.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Gainsight

APRIL 18, 2022

He has especially enjoyed the last 10 to 15 years of coaching, mentoring, and advising people to get into customer success and nurturing both companies and people to become successful at it. . At Red Hat, he transitioned a technical support team into a customer-focused team. Time adoption is another positive attribute story to share.

Data Visualization 52

Data Visualization Technical Advisors Customer Experience Analytic Tools 52

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. .” I think that has naturally driven up CSAT.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Business of Software Conference

NOVEMBER 26, 2018

They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. And I would not advise using this approach if you’re in that 15 to 20 percent range. You want to create as rich a profile as you can have your High Expectation Customer, but let me give you some examples.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Product Bookshelf

FEBRUARY 7, 2017

One of the rules, written by Lawley, advises to work on problems you are passionate about. The positioning statement is what you say if someone with a minimal understanding of your industry asks what your product is. There’s some great advice on product positioning from Fritz Mueller from i365. Product Strategy.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48

Roadmunk

DECEMBER 7, 2017

I think having the experience of my team coming to me and saying, “Oh, I want to own this core part of the product” or “Oh, I want to differentiate our strategy for these two user groups” really helps me learn to let go. Did you talk to other product managers, other founders, advisors?

Startups 53

Startups Technical Advisors Research Software Product Research 53