Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post. By front-loading +Psych screens (e.g.

User Testing 105

User Testing Framework Feedback Software Onboarding KPIs 105

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) 2 – The best customer success software will be no-code.

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. .” I think that has naturally driven up CSAT.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS Europe 2019 BoS USA 2019. Don't Miss a Thing - Get BoS Updates.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Product Bookshelf

FEBRUARY 7, 2017

One of the rules, written by Lawley, advises to work on problems you are passionate about. The positioning statement is what you say if someone with a minimal understanding of your industry asks what your product is. There’s some great advice on product positioning from Fritz Mueller from i365. Product Strategy.

Technical Advisors 48

Technical Advisors Product Manager Product Management Weak Development Team 48