Andrew Chen

JUNE 26, 2017

After all, if you can’t grow in the existing markets, you very quickly need to get into new ones, as Elad describes: One sign that technology markets often exhibit at the tail end of a cycle is a fast diversification of the types of startups getting funded. Outbound used to be painstaking and manual.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common outbound effort activities include: Competitive differentiation. It rings so true for PMs (and if that’s you, you’re probably nodding your head vigorously in agreement).

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Intercom, Inc.

SEPTEMBER 7, 2022

It’s no secret that customer experience is the key differentiator for online customers today. Intercom’s outbound SMS messages from the Inbox enables you to have truly two-way interactions with your customers. It’s been an incredible summer here at Intercom – so let’s close it out with some hot new features! ??.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

AUGUST 23, 2023

Insights into customer needs and customer pain points will guide your technology development while helping you refine your marketing strategies — offering a cost advantage over your competitors who’ll need to spend more on broad advertising campaigns. Customer pain points. Competitive advantage.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Intercom, Inc.

MARCH 22, 2022

Which makes customer experience (CX) the most important differentiator and success factor your business has. On your site, in product, in-app, on web, or on mobile, inbound and outbound – the messaging possibilities are endless. It delivers a next-generation product approach to technology and user experience.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. We haven’t done any outbound marketing such as cold leads,” she says, letting us know that you don’t have to utilize every marketing variation. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

SEPTEMBER 21, 2022

“These technologies may have helped businesses scale, but it sent relationships that customers had with businesses back to the dark ages” To deal with this scale, a new generation of technology companies emerged introducing ticketing systems and concepts like “do-not-reply” emails. The challenges of customer support today.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Dear Strategy

AUGUST 27, 2018

That being the case, what usually differentiates product strategies from business strategies simply has to do with the level of detail that will be covered at the tactical level. Inbound and Outbound Marketing. So, let’s give that a whirl. You can still find that article by clicking here.

Strategy 53

Strategy Outbound Inbound Marketing 53

Andrew Chen

MARCH 18, 2019

Or technology differentiation! First, it’s interesting when a startup using a new platform or a new technology in a clever way. Taking advantage of a new technology helps answer the “Why now?” Second, technology changes constantly but people stay the same. What new technology does it exploit? Stay outbound.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

nulab

MAY 10, 2019

Differentiation. Leading on a differentiation strategy is tricky because you need to supply a product or service that no one else offers. Differentiation leadership examples include Dyson and Apple. Outbound Logistics. Technology Development. Cost leadership examples include McDonalds and IKEA. Inbound Logistics.

Research Software 47

Research Software Differentiation Airlines Outbound 47

Intercom, Inc.

AUGUST 1, 2019

They understood technology, and they had a unique respect for regulatory and compliance. The differentiated insight was that everybody in a startup is searching “How do I set up payroll for a startup?” What made you trust the founder’s vision and make that jump? Michael: I was really aligned. for the first time.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Business of Software Conference

MAY 21, 2020

Alex Yang: The company where we work builds technology to fight global poverty. Other organisations, like Google, offer fantastic learning opportunities and growth progression and we believe that most NGOs will also try to differentiate on their organisational purpose. There’s inbound hiring and there’s outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Andrew Chen

MARCH 18, 2019

Or technology differentiation! First, it’s interesting when a startup using a new platform or a new technology in a clever way. Taking advantage of a new technology helps answer the “Why now?” Second, technology changes constantly but people stay the same. What new technology does it exploit? Stay outbound.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. A million things going on outbound-driven, rapidly changing. Prior to Optimize, Adam was head of customer experience at ClearSlide where he reduced churn and increased the win rate by 15%.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52