Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

Userpilot

AUGUST 23, 2023

Insights into customer needs and customer pain points will guide your technology development while helping you refine your marketing strategies — offering a cost advantage over your competitors who’ll need to spend more on broad advertising campaigns. Customer pain points. Competitive advantage.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

ProductPlan

MARCH 17, 2020

Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy. Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Product Vision. Product planning.

Outbound 99

Outbound Product Manager Product Management Customer Experience 99

Userpilot

APRIL 8, 2022

They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Here’s a review of how they did that.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

JULY 19, 2021

Increased market share (42%) , increased differentiation or advantage relative to competitors (32%) , and better informed business and R&D decisions (29%). Customer support can be a technically complex, emotionally demanding job. Increased business efficiency (58%). Enhanced customer satisfaction (58%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

AUGUST 1, 2019

Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. They understood technology, and they had a unique respect for regulatory and compliance. I knew the opportunity and joined super early. Michael: Early stage is tough. for the first time.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36