Differentiation Onboarding KPIs Systems Review Technical Advisors 
Lenny Rachitsky
SEPTEMBER 3, 2024
Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. This makes products less sticky and retention more difficult.
Intercom, Inc.
MAY 19, 2022
And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative.
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Userpilot
AUGUST 18, 2020
Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com.
Userpilot
DECEMBER 6, 2021
On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. That means being easy to use without extensive, time-consuming onboarding. #2
Userpilot
AUGUST 18, 2020
Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. Remember this Apple’s iPhone 3 advertising slogan? Source: cultofmac.com.
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