Product Innovation Educators

JULY 4, 2022

I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. Wyze’s tagline is to make great technology accessible. Today, we get to find out together as the VP of Product for Wyze joins us.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Guy

SEPTEMBER 27, 2016

Meet the mentors…. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Roman Pichler

MAY 13, 2024

It achieves this by stating the product’s target users and customers, the value proposition, the business goals it should meet, and its standout features. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Are there new market entrants?

Customer Experience 294

Customer Experience Product Research Technical Review Data Visualization 294

Intercom, Inc.

NOVEMBER 4, 2021

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. Previously on the show, we’ve taken you on a tour to meet everyone from our product management and marketing teams to our Sydney office down under. A world-class creative hub.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

The Product Guy

OCTOBER 25, 2016

Meet the mentors…. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization Research Software 228

UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Goals for AI/ML Integration Competitive Differentiation: Leveraging advanced AI/ML capabilities to create a distinctive market position that sets our solution apart from traditional automotive sales approaches. Image credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Roman Pichler

OCTOBER 2, 2018

If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. The world doesn’t stand still; markets and technologies change; new competitors emerge. Continuous Strategizing. Look for new market trends.

Product Strategy 253

Product Strategy Product Research Strategy Technical Review 253

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. your users want to just tell your app what they want and have your app deliver on the request.

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. But this is where I stand today. It’s not real.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

People-First Product Leadership

OCTOBER 22, 2024

Rapid technological changes and shift to hybrid work: The transition to remote / hybrid work, then back to the office, has mixed up communication, collaboration, and work-life balance. That’s the power of the new AI-native tech stack. Balance Technology and Humanity: Use AI to enhance human capabilities, not replace them.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

The Product Guy

JANUARY 5, 2017

Meet the mentors…. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

The Product Guy

APRIL 4, 2017

Meet the mentors…. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Product Innovation Educators

SEPTEMBER 2, 2024

Engineers and product developers often focus on the technical aspects of a product, but customers are mainly interested in what they get out of it. Key Considerations in Value-Based Pricing Differential Value: Understanding what makes your product different from alternatives in the market.

User Testing 280

User Testing Product Research Market Research Research Software 280

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. What’s causing the disconnect?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

The Product Guy

FEBRUARY 18, 2017

Meet the mentors…. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Intercom, Inc.

APRIL 23, 2018

Companies reviewing their security and privacy standards need to look at the whole landscape, taking into account all vendors and integrations, as opposed to just focusing on their own product and database. Auditing third party service providers on a regular basis will help to meet regulatory requirements.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? A review of a channel partner’s core competencies should give you an idea about their capabilities in the areas of technology, operations and business model. Core Competencies and Innovation.

Technical Review 106

Technical Review Systems Review Analytic Tools Research Software 106

The Product Guy

MAY 15, 2017

Meet the mentors…. Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

UX Planet

FEBRUARY 5, 2025

Yet, conversion woes werent just about technical glitches. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. This technical facelift was essential to increasing conversion rates, as it reduced friction in the userjourney.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Roman Pichler

AUGUST 15, 2023

As your product develops and grows, and as the market and technologies evolve, you must adapt the product strategy. Asking the four questions below will help you with this, as I discuss in greater detail in the article Tips for Effective Product Strategy Reviews. Competition: Is your product still sufficiently differentiated ?

Product Strategy 255

Product Strategy Strategy Research Software Customer Experience 255

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. The reduced technical uncertainty means PMs can focus on what matters most to them: identifying the right customer problems and solving them the right way at the right time.

Research Software 95

Research Software Feedback Software Technical Review Software Review 95

The Product Coalition

FEBRUARY 1, 2021

That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ???? These decisions are visible in the content and ordering of the Product Backlog, and through the inspectable Increment at the Sprint Review.” The business representative III : “Acts as the single voice for all stakeholders to the Team.”

Advertising 167

Advertising Customer Experience Technical Review Agile 167

Mind the Product

NOVEMBER 4, 2016

Ways to meet. The design studio of Swedish bank Nordnet is very specific about why when and how they meet, says Coward. It conducts four types of meetings: Weekly goalfest meeting – the team gets together on a Friday to talk about what they’ve achieved during the week and what they want to achieve in the next week.

Research Software 165

Research Software Banking User Testing Feedback Software 165

Product Talk

SEPTEMBER 20, 2023

Let’s meet them first before we dive into their experience with Miro. He’ll often select one area of the tree and export it to a PDF so he can add it to a meeting slide. When I’m reviewing things with business stakeholders, I tend to go very low tech,” says Drew. “I Click the image to see a larger version.

Data Visualization 294

Data Visualization Analytic Tools Research Software Product Research 294

Intercom, Inc.

SEPTEMBER 17, 2020

Did you feel that it was just integral to being at the heart of the tech industry? There’s a contrast between what you say in offline meetings or in your Zoom meetings right now, to your colleagues or your boss, or in the workplace with the content you talk about on Blind. A platform to speak honestly. Kyum: Sure.

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

UX Planet

AUGUST 16, 2024

Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success. Does your current website suffer from outdated technologies that hamper user experience? Are conversions on the site falling short?

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Modus Create

FEBRUARY 12, 2025

AI is revolutionizing product development in ways no technology has before. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. AIs influence on software development will extend beyond technical efficiency. But this year feels different.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. He was super nerdy, super technical and definitely wanted to look at problems from all angles and figure out how to solve them. How do you differentiate yourself from the other companies?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Product Management Lessons from the Trenches

JULY 17, 2018

It forces you to clearly articulate why your product is the best for that user/buyer- whether that be due to features, brand association, convenience, price, etc. to invest in additional differentiators), the pricing (are you selling a premium product for a lower price than all competitors?), or the marketing strategy.

User Testing 150

User Testing Customer Experience Technical Review Customer Feedback 150

Mind the Product

APRIL 17, 2018

They’ll put your long list of functional requirements aside and be more interested in observing your customers’ behaviors, examining user stories, and sketching and prototyping potential solutions to meet customer needs. But, you can be sure that their design will work at a technical level. It works great.

Development 114

Development Software Review Technical Review Customer Experience 114

Modus Create

JUNE 7, 2022

Application modernization is an initiative for assessing legacy applications and updating their infrastructure, architecture, and features to leverage recent technical innovations. Technically savvy customers gravitate to products that have the latest technologies and capabilities. Next, create a modernization plan and roadmap.

Enterprise 75

Enterprise Technical Review Customer Experience Software Review 75

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. From user problems to customer problems In enterprise software, you differentiate between the ones who buy your product (i.e., Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 133

Enterprise User Testing Feedback Software Technical Advisors 133

Userpilot

JULY 22, 2024

Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. Look at your competitor’s marketing materials, websites, and customer reviews to gather insights. Then, compare these with those of your competitors to find areas where you can differentiate.

Research Software 103

Research Software Positioning Data Visualization Definition 103