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Strategy Blocks: An operator’s guide to product strategy

Lenny Rachitsky

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Uniqueness of levers: Assess if the levers can have a unique and differentiated experience as a result of being built by the team/company.

Strategy 115
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How customer expectations are rising – and what to do about it

Intercom, Inc.

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

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Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integration — a…

UX Planet

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. So they look for automobile rental firms to suit thisneed.

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Sales Technology: 3 Trends You Need to Know

Intercom, Inc.

More than ever, companies are adopting sales tools that allow them to meet their prospects at the right time, leverage sales intelligence to meet them in the right context, and easily integrate with other tools to effortlessly deliver a seamless sales experience. Streamline workflows with better tools (not more tools).

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Five Ways to Track Customer Sentiment

Alchemer Mobile

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. NPS+ is the simple solution our team devised to meet our customers’ needs while still sticking to our beliefs about actionable customer feedback. In-app ratings prompts.

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Meet the team: Intercom’s Brand Studio on evolving our brand

Intercom, Inc.

Previously on the show, we’ve taken you on a tour to meet everyone from our product management and marketing teams to our Sydney office down under. Without further ado, let’s head over to meet them in our San Francisco office. We are that from an identity system standpoint. A world-class creative hub.

Branding 222
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Why Product People Should Care About Business Strategy

Roman Pichler

At the same time, it offers you, the person in charge of the product, the necessary context to make the right strategic product decisions, for example, the market your product should serve and the business goals it should meet. Which management systems are required? It is therefore a key input for any product discovery work.

Strategy 273