Mind the Product

DECEMBER 18, 2019

So, it was natural that we should want to develop a talent growth plan for our people. This is how we did it. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers.

Weak Development Team 162

Weak Development Team Feedback Software Research Software Development 162

Product Talk

DECEMBER 15, 2021

He’s exploring new products to unleash creative performance and thriving teams through the evolving future of work and web3. In his previous role, he conducted customer interviews , but the process wasn’t structured in a way that made it easy to share those insights with the rest of the team. This was the case for Richard. Tweet This.

Product Research 217

Product Research Customer Experience Research Software Reporting Tools 217

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Beforehand, make sure your team is aligned on: Their definition of product experience. After you’ve socialized your ideas, it’s time to set time for a formal kickoff.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Sachin Rekhi

FEBRUARY 9, 2020

In our discussions, we talk about all the usual things: their ultimate career aspirations; their understanding of their own strengths and weaknesses and the skill gaps they hope to fill; as well as the specifics of each role they are considering, including scope, responsibilities, title & compensation, and manager.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Userpilot

APRIL 22, 2024

How to effectively analyze product features: Define your objective. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Book a demo to see how Userpilot can transform your product analysis and help you drive growth.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Mind the Product

JULY 25, 2018

One prevalent theme that came up in all the interviews was how, when trying to find a solution to a challenging problem, you should try to leverage all the diverse skills available in the team. If you’ve worked in tech long enough, you’ve probably noticed how people often jump on the first and most obvious solution to a problem.

Weak Development Team 142

Weak Development Team Analytic Tools Research Software Construction 142

Product Talk

JUNE 19, 2024

I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. The better we understand our customers, the better we can meet their needs, and the more we can differentiate our product from the competitors. The outcomes represent business value.

Generative AI 293

Generative AI Product Research Feedback Software Analytic Tools 293

Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. Nor did it align with how we’d started to think about our target audiences and goals.

Product launches 170

Product launches User Friction User Testing Customer Experience 170

Intercom, Inc.

DECEMBER 4, 2019

. “That commitment and focus on how to foster real human connections is evident in every single thing we do on a daily basis” The laser-like focus on this vision is evident in everything from the core product (a highly personalizable business messenger) to things like the logo, which is a smiling Intercom box.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Product Innovation Educators

JANUARY 13, 2020

Listen to understand the basic definition of marketing, marketing roles that may have resources useful to product managers, and how product managers can make better use of marketing resources. Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that.

User Testing 230

User Testing Product Research Marketing Research Software 230

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. But where do you start, how do you define it, and how do you take the steps to achieve it? It helps you find product-market fit and gives your team direction.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. A compelling product vision is a guiding light, providing direction and purpose to the development process.

Vision 141

Vision Product Research User Testing Roadmap 141

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

User Testing 142

User Testing Customer Feedback Customer Experience Data Visualization 142

Userpilot

JULY 22, 2024

But how can you start crafting an effective positioning strategy that appeals to your target audience? Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Userpilot

AUGUST 30, 2024

Conducting a competitor analysis helps you understand the market landscape, identify your differentiations, and gain deeper insights into your target audience’s preferences and pain points. This will help you understand what attracts customers to your competitors and how you can differentiate your marketing approach.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

The Product Guy

SEPTEMBER 12, 2017

If a persona says no to both questions, users like her won’t care about this feature, even if you consider it your magnum opus or your product’s big differentiator. Some products use explainer videos to tell their users how to benefit from a new feature. Will this feature help this persona alleviate her pain points, not just mine?

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Roman Pichler

AUGUST 15, 2023

What are the benefits the product should generate for the company developing and providing it? You can download the template by clicking on the image and you can find more advice on how to use it in the article The Product Vision Board. It consequently fails to align everyone involved in developing and providing the product.

Product Strategy 240

Product Strategy Strategy Research Software Customer Experience 240

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. By Jon Matheson for Product Coalition Have you ever wondered how much a consumer is worth? I was always fascinated by how people’s preferences shift over time,” he recalls. While flying from the U.K. to the U.S.,

User Testing 141

User Testing Data Visualization Customer Feedback Research Software 141

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. How these decisions are made is also important, and it requires a clear and collaborative process. Strategic decisions include delineating the product vision, value proposition, product differentiators, and product roadmap.

Weak Development Team 127

Weak Development Team Customer Experience Workshop User Testing 127

The Secret PM Handbook

MARCH 9, 2018

How to use better stories to overcome sales objections. After all, a known bad (the current situation) is sometimes better than an unknown bad (a new application that doesn’t work). But the risk mitigation we’re concerned about in this article is their product-related buying objections, and how to get the prospect past them.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Product Research 95

The Product Coalition

MAY 1, 2023

The team stressed. Then in strolls the design team, telling us to step back. Another blocker in my path preventing me from moving the product team into action. However, I’ve learned that cutting corners early in product strategy development leads to significant hurdles later on. Think of it like a room’s air conditioning.

Weak Development Team 132

Weak Development Team User Testing Data Visualization Product Research 132

The Product Guy

JULY 17, 2017

While it sounds simple, it is the most critical and often the most ignored part of the product development cycle. We will discuss why onboarding should be a priority and how to do it correctly. People use products, people develop products. Bad user onboarding is a sure way to alienate potential customers.

Analytic Tools 252

Analytic Tools Research Software Feedback Software Onboarding KPIs 252

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Put simply, your sales strategy is how you’ll drive revenue.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. Feature factories are companies that measure their success by how many features they release and how quickly. It increases the chances of a strong entry on the launch day.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

The Product Bistro

DECEMBER 28, 2018

Truth is, that these are usually the teasers that are used to get people into the dealership, and give their sales team the opportunity to up-sell. One does not need an MBA to realize that this is a poor strategic decision. A short cab, 3.3L Base price is about $28k – if you can find them. Swinging back to smartphones.

Weak Development Team 195

Weak Development Team Entertainment Automotive User Testing 195

Userpilot

SEPTEMBER 30, 2024

Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors. Let’s look at how that’s done! Here’s how to do that: Gather demographic data, like age, gender, income, etc., A good place to start is by creating user personas.

Messaging 111

Messaging Research Software Analytic Tools User Testing 111

Userpilot

DECEMBER 8, 2022

SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Product failure is often attributed to poor UI/UX. Make your UI easy to navigate so that customers can easily learn how to use it and can experience product value quickly.

Feedback Software 98

Feedback Software User Testing Research Software Analytic Tools 98

The Product Coalition

OCTOBER 13, 2022

How to write a user interview: “Lean startups” chapter 2 only (Eric Ries) The second most important thing is to understand how to ask questions. Poor questions yield little value. ?? Blue ocean shows you how a circus can be #innovative. It gives you a way to identify your value propositions to differentiate. ???????????

User Testing 152

User Testing Books Product Marketing Marketing 152

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. Most importantly, we’ll show you how to leverage them to create better product experiences. Types of customer insights Your product team typically uses various types of customer insights.

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 191

User Testing Weak Development Team Customer Experience Customer Feedback 191

Mind the Product

APRIL 18, 2019

The rollercoaster ride that is product development is inherently chaotic and ever-changing. Sure, there are semi-quantitative ways of estimating uncertainty for each assumption (for example, the RICE framework for prioritization), but as with many things in product development, these are guess-based models that help us to compare options.

Data Visualization 170

Data Visualization Weak Development Team Feedback Software Customer Feedback 170

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 286

Data Visualization Analytic Tools Research Software Product Research 286

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. ” For Tony and the team, this was a gut-wrenching experience.

User Testing 156

User Testing Product Research Research Software Customer Experience 156

Userpilot

MARCH 13, 2024

This guide explains what feature ideation is, what strategies to use to come up with new ideas, and how to focus on the right ones. TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. Why do you need feature ideation in your product development process?

Data Visualization 105

Data Visualization Weak Development Team User Testing Feedback Software 105

Intercom, Inc.

NOVEMBER 21, 2019

Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way. What they’re thinking, how they’re feeling. But, ultimately both teams have a shared end goal: increasing revenue. Ultimately, that leads to churn.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34