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Don’t Use Generative AI to Replace Discovery with Real Humans

Product Talk

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. I’m a big fan of generative AI. I’ll then share how and where I think generative AI can help, and clearly identify what we should avoid. I’ll do my best to update it as the technology evolves.

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AI and Product Strategy

Roman Pichler

Customer Insights and Idea Generation AI tools can analyse market data, customer feedback, and emerging trends to suggest new products and features, assuming that enough relevant data is available. For example, you can use an AI tool to analyse support tickets to discover and address common issues.

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Continuous Strategizing

Roman Pichler

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Trends : Are there any new technology, regulatory, or social developments that will affect your product? What conclusions can you draw from the analysis?

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529: Is this the best AI-powered market research approach? – with Carmel Dibner

Product Innovation Educators

Recent Breakthroughs (2023) In 2023, AMS and MIT researchers tackled a more ambitious question: Could AI now effectively craft unmet customer needs statements that would be just as good as those created by experienced human analysts? To answer this question, they employed a technology called supervised fine-tuning.

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Product Management in the Age of Generative AI

BrainMates

Product Management in the Age of Generative AI By MARTIN NORTH It might be a cliché, but the one constant in product management is that nothing is ever constant. Instead of written requirements being used to guide human engineers, they are being processed by AI and used to create working software.

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How Glean Leverages Gainsight Essentials and Generative AI to Drive Customer Success

Gainsight

Kennedy is a CS OG, and she’s passionate about the intersection between people, technology, and the ability to solve problems through communication and product development. Kennedy shared her take on what’s changed in CS, what’s stayed the same, and how generative AI is changing the whole game. Let’s dig in.

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Everything you need to know about Pulse AI for customer experience 

Alchemer Mobile

It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers.