Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. Paul: At Intercom, we do have a framework for this year and it’s heavily inspired by Michael Porter’s paper ‘ What is Strategy? And the reason for this is that you need differentiation. As opposed to like differentiation or defensibility.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Mind the Product

JANUARY 16, 2020

Today, product might seem like a new field because of the growth of technology startups and the prevalence of lean and agile frameworks, but product roles have been around for a few decades. It’s clear that the need is there, and more and more people are becoming interested in filling these roles. Making the Transition to Product.

Data Visualization 175

Data Visualization Customer Experience Customer Feedback User Testing 175

Intercom, Inc.

JULY 29, 2021

We retailed stores and we sold to companies, including tech companies, and after taking a bit of a break and doing some traveling, I came back to Dublin and took a look around and tech was really beginning to boom. Or how much business travel do we think will come back? There will be some business travel and customer on-sites.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Talk

DECEMBER 6, 2023

Companies differentiate themselves from competitors by building a richer understanding of the opportunity space. You can learn more about this framework in Chapter 6 of Continuous Discovery Habits. Understanding the Opportunity Space The opportunity space is where the magic happens. What is an opportunity? Solutions take effort.

Data Visualization 320

Data Visualization Product Research Analytic Tools Research Software 320

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. This involves researching and understanding user needs and pain points to create a framework for a product’s design and functionality and aligning it with business objectives. Goal-setting framework.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Gainsight

NOVEMBER 9, 2022

No surprises: Develop a risk management program centered around a customer health-scoring framework that provides early-warning signals. Be human-first : Show empathy to customers in tough times— it could be the key differentiator between you and your competitors. . The six plays to building durable businesses are: .

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The Product manager motto?—?Dan Tao Te Ching?—?Verse

Feedback Software 85

Feedback Software Product Research Research Software Weak Development Team 85

Mind the Product

JULY 25, 2018

This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day. And then combine ideas and frameworks from other products you’ve seen or tried.”

Weak Development Team 142

Weak Development Team Analytic Tools Research Software Construction 142

Userpilot

AUGUST 30, 2024

Differentiates between different customer experience types, i.e. poached, baseline, or enriched. Rail Europe’s journey map with customer touchpoints by channels Rail Europe created a journey map to enhance the travel booking experience. Starbuck’s map for optimizing repeat customer experiences.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

Intercom, Inc.

OCTOBER 3, 2019

I grew up with a dad who was a salesman, and he traveled a lot for work, which also meant that people in his company all worked out of their home offices. Dee: Do you find a need to tailor this or make a differentiation between different sectors or businesses, or is it something that there’s almost a formula that you apply?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Imaginary Cloud - Design

JANUARY 14, 2021

Let’s travel a bit in time and take the following example: the oldest form of storytelling is visual, and it dates to more than 36,000 years ago in the Chauvet Cave, where you can find paintings of rhinos. It can be the stories we shared on a first date, in a job interview, or even with fellow travelers while exploring the world.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76

ProductPlan

MAY 7, 2019

Sitting directly above the North Pole, an entire hemisphere of travelers could rely on it to get their perspective and stay on course for their ultimate destination. Common vision, differentiated objectives. What is a north star metric? For thousands of years, the North Star has been an invaluable tool for navigation.

Customer Experience 98

Customer Experience User Testing Weak Development Team Roadmap 98

UX Planet

FEBRUARY 21, 2024

link] On the one hand, CLA is a framework used for guiding the research of a complex problem; on the other hand, it provides a space for creating visions of an alternative future. Leverage points In her famous text “ Leverage points ” Donella Meadows suggested a framework for intervention strategy.

Research Software 97

Research Software Feedback Software Government Differentiation 97

Mixpanel

JUNE 23, 2020

This framework allows the research function to serve stakeholders with clarity, while delivering business value. We use the widely adopted “double diamond” framework which encourages broad exploration of an issue, coupled with focused action. And, we are: Generous collaborators Storytellers and clear communicators.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

This framework allows the research function to serve stakeholders with clarity, while delivering business value. We use the widely adopted “double diamond” framework which encourages broad exploration of an issue, coupled with focused action. And, we are: Generous collaborators Storytellers and clear communicators.

B2B 52

B2B User Testing Research Software Product Research 52

Department of Product

MAY 22, 2020

I could do crazy things like save my home address as ‘home’ and then plot my journey to a fresh destination, filtering by different travel options. But, as Citymapper found out as time went by, feature-based differentiation doesn’t last forever. And you can keep travelling deeper and deeper into the functionality of a Trello card.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Product Bookshelf

SEPTEMBER 8, 2016

However, price is most likely not the only thing that differentiates you from your competitors. Further, perceived value can be thought of as a reference value for the category plus differentiation value for the individual offering. Casual travelers can fill empty seats because they are looking for good deals (super saver fares).

Airlines 48

Airlines Travel User Testing Differentiation 48

Usersnap

NOVEMBER 10, 2023

Now, Next, Later The Now, Next, Later framework is an adaptation of the Kanban view and brings a high-level perspective to product roadmaps, distinctly categorizing items into immediate (Now), short-term (Next), and future (Later) buckets. Real-world Examples: Github Roadmap , Trello Roadmap , Netflix Roadmap 2.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Business of Software Conference

JULY 7, 2021

This of course is a design glitch, driven by the fact that sales-trainers are often booked by the day and sales courses are often scheduled a multi-day chunks for convenience and to optimise travel budgets. I could go on, but you get the picture. Your sales playbook should be less BS, more BoS. It is different.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Business of Software Conference

NOVEMBER 26, 2018

Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. AirBnB, the AirBnB, HXC does not simply want to travel. This framework will work. It could be uniqueness in the marketplace, differentiation and also the emotional bond that people have with what it is you’re providing.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

eG Innovations

APRIL 12, 2022

A single transaction in payment processing systems travels through multiple sub-systems. Within the context of these complex and dynamically scaling systems, it is critical to differentiate third-party service issues such as those with payment gateways from issues within your own applications or those associated with a cloud supplier.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A single transaction in payment processing systems travels through multiple sub-systems. Within the context of these complex and dynamically scaling systems, it is critical to differentiate third-party service issues such as those with payment gateways from issues within your own applications or those associated with a cloud supplier.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” I think these concepts and frameworks are relatively easy to learn.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Department of Product

JULY 29, 2022

Fleet sales are also possible at popular travel destinations for businesses to rent FUVs. Z” is positioned to establish significant price differential with “Y”. A deep dive into the tools, frameworks and processes used by product managers from top companies.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Business of Software Conference

OCTOBER 23, 2019

I’m going to start off with a story and then I’ll give you some frameworks that I used to resolve the difficulties I ran into in my first month as V.P. And the ideal product covers all of the basic expectations and has at least one delighter, one differentiator. So if anybody did come from China see me…. You don’t.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Product Research 61

Business of Software Conference

OCTOBER 11, 2023

Will getting the app be dangerous for you?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Roadmunk

DECEMBER 7, 2017

And then, I was at an incubator and ended up becoming head of product for one of the projects, which was Lola, a travel company based out of Boston. Ellen: All of the things I’d worked on at Microsoft and at Kickstarter—and the thing that was missing for me in travel—was helping people make things.

Startups 53

Startups Technical Advisors Research Software Product Research 53

Business of Software Conference

AUGUST 30, 2019

And at the end of the quarter it’s you know one hundred to a couple of thousand dollars deep depending on if he traveled for work or all kinds of things. Top differentiators that set your product apart right. We probably will try, I think the small talk is the bigger differentiator because I didn’t do that.

Messaging 40

Messaging Research Software Analytic Tools Feedback Software 40

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. Let’s time travel back 15 years ago, when there were no smartphones and the internet was accessed only through desktop computers. Many apps for listening to podcasts, but little differentiation or loyalty. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Business of Software Conference

JULY 6, 2020

and all the things all the frameworks all the advice and rarely did anything agree with one another. So, to come up with my own framework for what I was going to do. Like I want you all to be incredibly successful on your own terms and not have to take the road that I had to travel to get there, because it really sucks.

User Testing 52

User Testing Healthcare Customer Experience Analytic Tools 52

Intercom, Inc.

JANUARY 14, 2020

The key differentiator between us and our sales counterparts is that we don’t carry quotas. Brian Chesky and Joe Gebbia traveled door-to-door to meet Airbnb hosts. We used what we learned to build a high-level framework. John and Patrick Collison set up Stripe for users on the spot.

User Testing 244

User Testing Weak Development Team Customer Experience Customer Feedback 244