Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 82

ChatGPT Data Visualization Onboarding KPIs Research Software 82

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics? Heap's Event Visualizer.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. I was once interviewing users to understand why they were using our sports betting app, and a college-aged user told me it was cool.

User Testing 127

User Testing Customer Feedback Customer Experience Data Visualization 127

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Research Software 84

Research Software User Testing Analytic Tools Feedback Software 84

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. Feedback menus appear in front of the screen content, usually shaped as a circle with an icon in the center.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 98

Branding User Testing Product Research Data Visualization 98

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. The Launch Management solution is a relatively new feature—we first released it last fall.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Imaginary Cloud - Design

MARCH 19, 2020

Even so, if you in some way work with technology or design, you probably might have felt compelled to hire one. User Experience “it’s the way you experience the world, it’s the way you experience your life, it’s the way you experience a service, or, yeah, an app…”. The experience may be good or bad, depending on a lot of factors.

Research Software 79

Research Software Feedback Software UX User Testing 79

UX Studio

APRIL 17, 2018

Differentiate AI content visually. These can come in the form of movie recommendations on Netflix, translations in Google Translate, or sales predictions in CRM systems. AI algorithms have their own flaws, especially when they don’t have enough data or feedback to learn from. Here follow my seven principles of AI UX.

Data Visualization 108

Data Visualization Artificial Inteligence Feedback Software UX 108

The Product Coalition

FEBRUARY 22, 2021

Agile in Name Only There was a cook who, whenever roasting lamb, cut the leg tip after having watched his mother do it, thinking it made a difference. If you think of it as a tool for embracing uncertainty , then you’re on the right track. And note that this applies to any project, software or not.

Agile 119

Agile Weak Development Team Banking Feedback Software 119

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Eric Ries, in his post “What is customer development?

Framework 119

Framework User Testing Research Software Feedback Software 119

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 147

User Testing Product Research Product Marketing Customer Experience 147

Modus Create

DECEMBER 14, 2021

In this article, we will share how to differentiate between them and how they can contribute to a project’s quality. . The QA professional’s job involves systematic testing focused on the development process. This results in several mispriced orders for the sales team. Therefore, QC generates a kind of feedback.

Weak Development Team 52

Weak Development Team User Testing Customer Experience Reporting Tools 52

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And then it would be live, and we’d announce it via Intercom and get the feedback and see if we got it right or not.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And then it would be live, and we’d announce it via Intercom and get the feedback and see if we got it right or not.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 351

Product Research Feedback Software Research Software User Testing 351

Business of Software Conference

FEBRUARY 16, 2021

We caught up with him following the announcement of an $11 million funding round for the 13 year old SaaS business which he describes as, ‘Seedstrapped’. Some of the BoS talks that had an impact on his company, including changing its name to Kevel. Food for thought for anyone on the Long, Slow SaaS Ramp of Death…. Transcript.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 73

Customer Communications Feedback Software Research Software Analytic Tools 73

Userpilot

DECEMBER 8, 2022

Why is product failure such a common feature of the SaaS landscape? SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right.

Feedback Software 89

Feedback Software Research Software User Testing Analytic Tools 89

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. And sure enough, the feedback was that things were starting to slow down. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Roadmunk

APRIL 12, 2018

Listen to the episode below: As we continue to explore the human side of product this season, we’ve paired up with Mike Belsito and Michael Sacca (same first name!), Eleni: I was saying before we started this chat that I have personally never interviewed two people with the same name at the same time so we will see how this goes!

User Testing 58

User Testing Customer Feedback Customer Experience Analytic Tools 58

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 104

User Testing Framework Feedback Software Onboarding KPIs 104

Userpilot

JULY 27, 2022

Ever wondered why product lifecycle marketing is that important for SaaS? There are five stages of the product life cycle: development, introduction, growth , maturity, and decline. Product life cycle marketing (PLC marketing) aligns the marketing efforts of a product with its stage of development. Product Life Cycle Stages.

User Testing 85

User Testing Feedback Software Analytic Tools Research Software 85

Userpilot

MARCH 15, 2023

Chameleon or WalkMe, which is the superior tool for creating interactive user guides? Choosing a tool can sometimes feel like a gamble. To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. Let’s dive in.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 177

User Testing Weak Development Team Customer Experience Customer Feedback 177

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Product adoption tool and wondering if Appcues is the best option for your SaaS company? It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. You want to collect detailed customer feedback. You’re on a budget.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. The users of a CRM platform differ from those on a B2B e-commerce platform. Do you do extended research before deciding on what to download?

User Testing 60

User Testing Customer Feedback Research Software B2B 60

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Feature adoption tool and wondering if Appcues is the best option for your SaaS company? It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. You want to collect detailed customer feedback. You’re on a budget.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer experience tool and wondering if Appcues is the best option for your SaaS company? TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Let’s get started!

Data Visualization 52

Data Visualization Customer Experience Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 30, 2024

When implemented well, it can help you attract customers, improve in-app engagement , and drive long-term retention. The product-focused approach helps you deliver a clear product value proposition, improve your brand image, and demonstrate competitive differentiation. Promote new features with in-app ads to upsell users.

Advertising 81

Advertising Analytic Tools Research Software Data Visualization 81

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129