Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

AUGUST 12, 2024

They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. Explore design solutions and test usability before full-scale development. Make continuous improvements based on usability testing feedback. Create basic sketches and interactive prototypes.

Product Research 79

Product Research Feedback Software Research Software Analytic Tools 79

Userpilot

OCTOBER 6, 2022

Identifying the links between features, advantages and benefits also helps to differentiate the product for different target markets. Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. In a SaaS product, it would be the functionality that it offers. Book the demo !

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Customer Feedback 71

Userpilot

MAY 20, 2024

Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). You’ll need a platform to do this.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback Customer Experience 83

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics? Heap’s Event Visualizer.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Mironov Consulting

AUGUST 29, 2023

Let’s focus on a specific subset of product waste: building capabilities that are readily available from non-competing SaaS vendors – which we could rent at 1-5% of the cost of building them ourselves.  Renting  Renting (licensing) means we can put more of our own effort into market differentiators.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Userpilot

APRIL 13, 2022

You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks. If simplified, click tracking is an act of observing and measuring user behavior in-app by counting mouse clicks, moves, and taps on different website UI elements.

Analytic Tools 83

Analytic Tools Data Visualization Feedback Software Customer Feedback 83

Userpilot

JULY 29, 2024

Use user research tools such as surveys , interviews, focus groups, SimilarWeb, SEMrush, Ahrefs, and Crayon for competitor insights. Whiteboard template includes mission, pricing, features, strengths, weaknesses, and differentiators , helping teams visually map and compare competitors. Ideal for teams already using Asana for planning.

Data Visualization 87

Data Visualization Research Software Reporting Tools Feedback Software 87

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Let’s get started!

Feedback Software 86

Feedback Software Onboarding KPIs Customer Feedback User Testing 86

Userpilot

MAY 1, 2024

With a self-named newsletter and podcast, Lenny is a widely followed product expert. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 74

Feedback Software Analytic Tools User Testing Customer Feedback 74

Userpilot

JULY 24, 2024

Outline your unique value proposition (UVP) and come up with a differentiation strategy to help differentiate your product. Analyze in-app user satisfaction using tools like NPS and CSAT surveys. Q4 : Launch a mobile app version. It also specifies what sets your product apart from competitors.

Data Visualization 95

Data Visualization Framework Product Strategy Analytic Tools 95

NextBigWhat

DECEMBER 28, 2020

Note that the core product management skills, i.e.empathy, customer centricity continues to be the important elements of the PM role, but in order to avoid yada yada gyaawn, let’s focus on the actionable new skills which will truly differentiate the great product managers from average ones, given the tailwinds. A lot of it.

Research Software 137

Research Software Feedback Software User Testing Product Manager 137

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. Should you go with big names like WalkMe or Whatfix ? WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics? Heap's Event Visualizer.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

The Product Coalition

MARCH 9, 2022

So how to differentiate your restaurant from others? Restaurant branding seems not simple as you might think of choosing a catchy name and its impressive logo. In particular, restaurant branding is the process of creating an eye-catching brand name and image for your restaurant in the dinner minds. It is a challenging question.

Branding 162

Branding Strategy Feedback Software Research Software 162

Userpilot

OCTOBER 24, 2022

There are a huge variety of different survey templates to choose from: signup flow, welcome screen , pain points, validating assumptions, churn, and long-form (just to name a few). It’s rare for SaaS products to cater to just one persona. What is a user persona? “If you try to please everyone, you will please no one.”

User Testing 80

User Testing Customer Feedback Research Software Feedback Software 80

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 61

Research Software Feedback Software Analytic Tools Reporting Tools 61

Usersnap

JULY 16, 2021

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Such differentiation applies to any combo of Google fans or prospects. Namely, researchers can read and record total body language, not just what a laptop or phone cam portrays.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Our mission – the change we want to create – is to make internet business personal. Why is this principle important to teams at Intercom?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 82

ChatGPT Data Visualization Onboarding KPIs Research Software 82

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. Universal design aims to create one solution that would work for the largest user group possible without any adjustments. This can be a valuable differentiator that attracts more customers. These are just a few questions that we tackle in the article.

Product Research 88

Product Research Feedback Software Research Software User Testing 88

Usersnap

APRIL 12, 2019

Like Amazon and Yahoo, Google’s platforms dually sought to net casual users and facilitate the growing “web 2.0” Such differentiation applies to any combo of Google fans or prospects. Namely, researchers can read and record total body language, not just what a laptop or phone cam portrays.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. Feedback menus appear in front of the screen content, usually shaped as a circle with an icon in the center.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Usersnap

JANUARY 16, 2020

In conversations with numerous product managers, we’ve learned that the biggest pains of managing customer feedback are categorizing the feedback and getting an overview of all the gathered insights. If you’re reading this blog post, you’re most likely aware of how valuable feedback is to your product development process.

User Testing 74

User Testing Customer Feedback Feedback Software Customer Experience 74

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

Customer Experience 73

Customer Experience User Testing Data Visualization Feedback Software 73

Userpilot

FEBRUARY 10, 2023

User personas , which target the person using your app, are designed to represent your users’ JTBDs, responsibilities, and goals. It portrays the needs, values , and behaviors that differentiate bad-fit customers from your ideal customer. So the marketing team can capture more qualified leads for the sales team.

Research Software 84

Research Software User Testing Analytic Tools Feedback Software 84

The Product Coalition

MARCH 7, 2023

I was once interviewing users to understand why they were using our sports betting app, and a college-aged user told me it was cool. When I asked him what was cool about it, he described how he liked the app because it allowed him to set his own odds and make a bet with where he could mix baseball and basketball players within the same bet.

User Testing 127

User Testing Customer Feedback Customer Experience Data Visualization 127

UX Studio

OCTOBER 11, 2022

Communication can start anywhere your company is present: Website, Mobile app, Live Chat, Social Media, Email, and. People fall in love with the experience , not the technology behind it. Good digital CX isn’t just about the usability of your product, it’s a powerful differentiator. And when we say “good” we mean it’s: .

Customer Experience 85

Customer Experience User Testing Analytic Tools Customer Feedback 85

Intercom, Inc.

JANUARY 24, 2023

Market All business messengers had become homogenised, we needed to differentiate. Users have rising expectations for premium-grade messaging software, similar to the apps they use every day: Whatsapp, Messages, and Slack. Validate the vision Build conviction by getting feedback from target customers on desirability and value.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Product Innovation Educators

JULY 4, 2022

I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. His name is Steve McIrvin and we met a few years as we both had kids competing in Science Olympiad. We were extending an adjacent capability.

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

The Product Cafe

MARCH 24, 2024

Customers are looking for solutions to their problems, not just a list of functionalities. Ignoring the Competition ⛔ Failing to acknowledge and differentiate from competitors can make your messaging feel stale and undifferentiated. What makes your solution unique? by Zeda.io 🤩 Does the name grab your attention?

Messaging 52

Messaging User Testing Feedback Software Customer Feedback 52

Imaginary Cloud - Design

JULY 30, 2020

If you're building a web or mobile app, you might feel that the recipe for success is to follow a User Centered Design approach. It was first introduced about 30 years ago in the book User Centered System Design: New Perspectives on Human-computer Interaction written by Donald Norman and Stephen Draper. Are you following a trend?

User Testing 91

User Testing Feedback Software Research Software Customer Experience 91

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few. Interact directly with customers, with rapid feedback loops, more signal, and less noise.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

UX Planet

JANUARY 16, 2024

Lack of research skills: Conducting effective research requires specific skills and tools. Online surveys, social media polls, and free or low-cost research tools can provide valuable insights. Also, two heads are better than one: your colleagues and external partners can provide valuable feedback. It’s a worthwhile investment.

Branding 98

Branding User Testing Product Research Data Visualization 98