Reinventing our wheel: The vision behind Intercom’s new Messenger
Intercom, Inc.
JANUARY 24, 2023
The previous version was almost five years old, and we knew that we needed an ambitious and clear vision to bring a next-generation Messenger to the market. Surveying the landscape First, we zoomed out from day-to-day execution and evaluated Messenger across multiple dimensions – product, market, customers, and business.
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