Gainsight

JUNE 11, 2021

Read on for an even speedier download of today’s content. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

ProductPlan

AUGUST 23, 2022

Your product will integrate with accounting software, CRMs, and inventory systems. Yet, once a customer buys or licenses or downloads your product, they’re free to use it however they’d like. User research. Each with its own nuances and flaws your product must overcome or mitigate. Scope of product.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Product Innovation Educators

SEPTEMBER 6, 2021

In customer research, we’re trying to understand what problems our customers face and how much they value solutions to those problems. Start at the top leadership of your company and make sure your executives understand segmentation is important; many leaders think they’re going to capture the entire market.

User Testing 62

User Testing Marketing Research Software Product Research 62

Product Warrior

MARCH 9, 2023

The first reaction is an issue because they do not have visibility of the research or assumptions and can only form opinions with bias. Leadership wants to help teams smoothly and effectively execute, so an effort is made to provide more clarity. It provides the team with actionable guidance without limiting the solution.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Warrior

MARCH 9, 2023

The first reaction is an issue because they do not have visibility of the research or assumptions and can only form opinions with bias. Leadership wants to help teams smoothly and effectively execute, so an effort is made to provide more clarity. It provides the team with actionable guidance without limiting the solution.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. If you have any leadership skills, it seems pretty natural for them to grow that way, and I did that. Know when to back off or offer something different.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Centercode

AUGUST 27, 2019

In our interview with Jennifer Bonine , CEO of PinkLion.ai (formerly VP of Global Delivery and Solution at Tap|QA), she illuminates the evolving role of test and beta managers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

Product Innovation Educators

MARCH 21, 2022

He is a technology product leader who has led teams as founder, early hire, and executive at companies including Facebook, Craft.co, and KCG holdings. Ignition is the world’s first go-to-market platform for managing all stages of the product life cycle. Determine how to position your products to differentiate from competitors.

User Testing 62

User Testing Marketing Strategy Customer Experience 62

Pragmatic Marketing

OCTOBER 11, 2019

This is something where I think I, I wonder if a lot of the other product marketing teams I’ve talked to, I think, facing similar challenges, but research and just being as strategic as possible. You know, I think we always want to tell an interesting and unique and differentiated story but we don't want to just make it up.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

This is something where I think I, I wonder if a lot of the other product marketing teams I’ve talked to, I think, facing similar challenges, but research and just being as strategic as possible. You know, I think we always want to tell an interesting and unique and differentiated story but we don't want to just make it up.

Product launches 70

Product launches Research Software User Testing Product Research 70

ProductPlan

MARCH 17, 2020

You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. increase free-trial downloads by 50% in the next six months), and initiatives (e.g., Common outbound effort activities include: Competitive differentiation. Market research.

Outbound 75

Outbound Product Management Product Manager Inbound 75

Intercom, Inc.

JUNE 8, 2021

Download your copy of the thought leadership paper now. The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the new normal.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userzoom

DECEMBER 11, 2019

Here are a few teasers of what’s to come: We can look forward to a further blossoming of the CX and UX relationship, where we move past the collection of pure attitudinal data towards a more holistic overview of experiences using quant and qual research. This may even become a competitive differentiator.

Data Visualization 92

Data Visualization User Testing UX Research Software 92