Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 79

Product Research User Testing Feedback Software Customer Feedback 79

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Based on the information you’ve collected, choose the right Guide outline and develop content.

Onboarding KPIs 89

Onboarding KPIs Software Review Analytic Tools Data Visualization 89

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e. What is product development?

User Testing 87

User Testing Feedback Software Research Software Product Research 87

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 83

Product Research Feedback Software Analytic Tools Research Software 83

Userpilot

JULY 29, 2024

You can do this through feedback surveys or face-to-face interviews. You can also analyze internal data sources, such as the customer’s journey and resource center usage data, or external data sources like third-party review platforms. To be effective, your surveys should go beyond multiple-choice questions.

User Friction 69

User Friction Feedback Software Analytic Tools Data Visualization 69

Userpilot

JUNE 29, 2024

You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing. Use survey analytics to visualize your feedback data and observe trends in it. Surveys in Userpilot.

Feedback Software 71

Feedback Software User Testing Analytic Tools Customer Feedback 71

Userpilot

SEPTEMBER 19, 2024

Segment users to personalize their experiences Userpilot lets you segment users based on their in-app behavior, survey responses, and other attributes. This helps you personalize your in-app messaging/guidance so they’re relevant to the individual needs of every trial or freemium cohort and increase the odds of them converting into customers.

Data Visualization 64

Data Visualization User Testing Customer Experience Research Software 64

Userpilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User persona : Useful for product development and user experience design. Customer persona : Aids in developing retention strategies by understanding the needs and behaviors of loyal customers. What is a persona?

User Testing 89

User Testing Research Software Data Visualization Feedback Software 89

Userpilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. After all, they’re the ones who experience it.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

SEPTEMBER 2, 2024

TL;DR Customer-led marketing focuses on improving marketing strategies and messaging based on customer feedback and behavior insights. Customer-led growth focuses on using customer insights to drive overall business growth, including product development, acquisition strategies, and customer retention. Book a demo to learn more!

User Testing 91

User Testing Customer Feedback Customer Experience User Friction 91

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 96

Customer Satisfaction User Testing Product Research Customer Feedback 96

Revulytics

JANUARY 17, 2020

Indeed, it seems too good to be true, but that offer is just one of many on several websites that sell discounted software. The software is pirated. Many IT executives see right through such cutthroat prices, recognizing that pirated software, while saving a few dollars, opens organizations to a world of risk.

Analytic Tools 70

Analytic Tools Reporting Tools Software Review Systems Review 70

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. Good onboarding software contains interactive walkthroughs, modals, tooltips, segmentation options, analytics, automation, in-app surveys and help centers. Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 83

Feedback Software Analytic Tools Research Software Software Review 83

Userpilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. You can use CES , CSAT , and NPS surveys across the entire customer journey. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Create in-app surveys code-free with Userpilot.

Analytic Tools 89

Analytic Tools User Testing Research Software Feedback Software 89

Userpilot

SEPTEMBER 9, 2024

In-app surveys to collect customer feedback. It achieves this by collecting customer data via different methods and using it to tailor the messaging , product development, and engagement strategies to resonate with customer pain points. The development of a convenient mobile ordering app.

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Userpilot

MAY 30, 2024

Userpilot enables you to collect feedback with user surveys, analyze and act on data, and communicate with users. It involves collecting customer feedback, acting on your findings to fuel product development, and following up with customers. Customer surveys Customer surveys are the simplest and most common way of collecting feedback.

Product Research 80

Product Research Feedback Loop Feedback Software User Testing 80

Userpilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. What are some key differences in priorities between PMs and PMMs?

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. Build a comprehensive user persona by collecting data through methods such as surveys, interviews, and analytics to gather valuable customer data.

B2B 93

B2B Analytic Tools Feedback Software Data Visualization 93

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Using targeted in-app messages to guide users through key features effectively. Collecting feature requests to align product development with user needs.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

UX Planet

FEBRUARY 20, 2024

Review of seven popular GPTs for product designers You can find these GPTs at [link] and you must have a ChatGPT Plus subscription to use them. Canva asks us to provide specific details about the message we want to communicate. Grimoire This GPT can help you with coding. It feels like you interact with a Gandalf who can code.

User Testing 82

User Testing Product Research ChatGPT Customer Experience 82

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 88

Feedback Software Product Research User Testing Customer Feedback 88

Userpilot

JULY 25, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Userpilot survey template library includes industry-standard surveys like NPS.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. It has several onboarding features like interactive product tours, feature highlights, onboarding checklists, NPS surveys, and much more. NPS surveys. In-app messaging. Segmentation features aren't very intuitive and may require additional help from a developer.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 81

Userpilot

NOVEMBER 19, 2022

Segment users and trigger contextual in-app messages just when a customer might need them. By using the right customer service KPIs, you can find out knowledge gaps in the support team and develop plans to train them, improve their service quality, and help them achieve performance benchmarks. Customer Satisfaction (CSAT) survey.

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

JULY 29, 2024

These concepts differ based on the following criteria: Data collection : Use surveys , focus groups, and interviews to collect psychographic data. Benefits : Use psychographic data to gain deep insights, build targeted marketing campaigns , and develop products that align with your users’ values and beliefs. Focus groups.

Data Visualization 76

Data Visualization User Testing Analytic Tools Reporting Tools 76

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Customer Feedback 83

Customer Feedback User Testing Feedback Software Data Visualization 83

Userpilot

AUGUST 30, 2024

How to leverage customer insights: Gather qualitative and quantitative insights through surveys, interviews, and informal conversations to understand customer needs, preferences , and satisfaction levels. Userpilot allows you to gather customer insights through in-app surveys and behavior analysis. Book the demo to find out how!

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. Reviews, chatter on social media, and forums can all drive interest before a launch. Ready to get started? Let’s dive in! Set up analytics.

User Testing 79

User Testing Feedback Software Analytic Tools Research Software 79