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Technical Review: A Trusted Look Under the Hood

TechEmpower - Product Management

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? Most innovators don’t have a technical background, so it’s hard to evaluate the truth of the situation. And unless they have a tech background, they can’t look under the hood themselves.

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Run Less Software

Intercom, Inc.

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

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Intercom on Product: How ChatGPT changed everything

Intercom, Inc.

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

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Become a Product Visionary with Alternative Futures Analysis

The Product Coalition

This is a well known mantra among tech CEOs, especially Facebook’s Mark Zuckerberg. Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies.

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Collect’s founder Alex Delivet on automating data collection

Intercom, Inc.

After running the first editions of the conference by himself, Alex sold B2B Rocks and, in 2019, he founded Collect , a platform that helps businesses collect and manage client documents, in the hopes that by putting this process on autopilot, teams can be more productive and focus their energy on bigger things. Alex: A lot.

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Top 5 Observational Research Best Practices

BrainMates

Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. We listened and diligently documented how they created and captured series and episodic metadata, and how it flowed through the ecosystem. Put simply, metadata matters.

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Why Product Request SLAs Fail

Mironov Consulting

But if this is a nearly-universal problem – systemic across companies and industries – there must be something more fundamental happening.  It   Note that forcing all of these requests into one system-of-record doesn’t reduce the number of items …  280 tickets/week merged into Aha!