Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real. It can help in automating and quality assurance processes.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

The Product Coalition

MARCH 25, 2023

A design and engineering approach that has become more important than the technologies that benefit from it. Within it, there is no shortage of products and services that claim they can help you optimize the organization, productivity and efficiency of your product development team’s performance.

Feedback Software 120

Feedback Software Technical Review Development Team Review User Testing 120

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Gather consensus around goals.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. When tackling a technical design for a system, make sure you always understand the data models first.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. There have been two seminal memos that have, in a sense, rocked the tech industry. I’m joined, as always, by Mr. Paul Adams.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 87

Development Team Review Weak Development Team User Testing Technical Review 87

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Where are product teams getting their feature ideas? Why do product teams become feature factories? But are you solving for actual customer problems?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Did your roadmap change? It doesn’t take a virus to derail a roadmap. It doesn’t take a virus to derail a roadmap. User behaviors changed a lot since January, so many of the key metrics companies and product teams care about have also been impacted.

Development Team Review 92

Development Team Review Technical Review Customer Feedback Onboarding KPIs 92

UserVoice

JUNE 18, 2018

and while you may be the one given domain over the roadmap, your stakeholders take these peers’ opinions of your work into serious account. And this requires that we understand, even to a facile level, the different goals and motivations that other people and teams in the organization might have.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

ProductPlan

MARCH 7, 2019

One of the few times a product manager really gets to take center stage and show the fruits of their labor is when they’re presenting the product roadmap. Roadmap presentations are the culmination of weeks, months, or possibly years of work. A compelling roadmap can inspire the company and set a positive tone for the future.

Roadmap 84

Roadmap Technical Review Development Team Review User Friction 84

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. They don’t always have the same drive and commitment to the current strategy as the product team.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

Product Innovation Educators

JULY 4, 2022

A group of passionate users in our social media and forum communities drives our roadmap and and helps us understand the problems we need to solve. 8:00] Tell us more about how you’re developing your core capabilities, especially AI visual recognition. Wyze’s tagline is to make great technology accessible.

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

ProductPlan

MARCH 14, 2023

Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. Unlike some new social media apps or e-commerce loyalty tech, healthcare solutions must ensure they do no harm and have quantitative evidence supporting their claims.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

ProductPlan

NOVEMBER 19, 2021

Who will we want to include in our cross-functional product team? How should we arrange the strategy, brainstorming, and planning meetings for this team? What mechanism will we use to review and weigh priorities on what to build? The steps include the following: Building your cross-functional team. Product roadmapping.

Research Software 59

Research Software Analytic Tools Systems Review Development Team Review 59

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In each of these scenarios, some companies will quickly adapt to new trends and reconfigure their product offering to stay relevant. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. We hosted a webinar with Slack on this topic. Watch the recording here! Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team. Airbyte essentially makes them autonomous; they are no longer dependent on the priorities of the data or software engineering team.

Feedback Software 93

Feedback Software Software Review User Testing Development Team Review 93

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. You document information about the people, processes, and technologies that affect the organization’s overall security framework. SDLC (Software Development Life Cycle) of the organization . The Security Assessment Process.

Software Review 40

Software Review Technical Review Systems Review Development Team Review 40

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. They also said they wished they had a clearer product roadmap strategy. Review any existing feedback you have as well as additional direct channels such as chat bots, surveys, focus groups, and interviews.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Split

MARCH 20, 2024

By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Gainsight

SEPTEMBER 6, 2022

It’s about aligning everyone from product development to marketing to sales teams around the outcomes customers seek, not the technology or services you’re selling. Because churn is a slippery slope, most investors now perform due diligence on customer retention as much as any other part of the business.

Software Review 10

Software Review Development Team Review Technical Review Customer Experience 10

Bain Public

APRIL 25, 2022

We had some insightful discussions and they confided in me the challenges the local startups and ecosystem were experiencing regarding their roadmap development. "I Soko was a great technology and had a number of applications. We got lucky; they saw our potential and did our diligence. X Machina-AI Inc.

Technical Review 52

Technical Review Development Team Review Systems Review Artificial Inteligence 52

Bain Public

OCTOBER 19, 2019

Here are the 3 roles Product Managers must perform to achieve roadmap leadership: The Diplomat It’s not our role to dictate through authority where the product should go. How big is our technical debt? Everyone’s opinion matters, and when they trust that we’re listening, a culture of respect develops. What does the CEO envision?

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. I felt this incredible intense pressure from the team and also from within myself to launch what we had built.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Andrew Chen

SEPTEMBER 4, 2018

Most of the best businesses in the internet age of technology haven’t spent a ton on paid acquisition. And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it. I think blended time is a really dangerous number. Jeff: Yeah. Usually there’s a decay.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. When most people think of product development, they imagine an in-person experience. But remote work is here to stay, which means that teams must now focus on building those muscles.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118