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Intercom presents Engineer Chats

Intercom, Inc.

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. When tackling a technical design for a system, make sure you always understand the data models first.

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Run Less Software

Intercom, Inc.

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

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How Johannes Gutenberg Can Make You a Better Product Manager

The Product Coalition

Because scribes display more diligence and industry than printers.” Too many potential investors, Gutenberg’s plan to build on technology more than a thousand years old lacked imagination. Maybe the snake oil of its time, either way, he failed due to timing. However, it was delayed due to a flood?—?leaving Fust prevailed.

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Why Product Request SLAs Fail

Mironov Consulting

doesn’t change the fact that 275 of them will never make it into the product development queue. So each product manager will now spend 1120+ hours/week thoughtfully reviewing and prioritizing and responding to incoming requests.   And requesters really don’t just want any answer: they want a YES answer.

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Intercom on Product: How ChatGPT changed everything

Intercom, Inc.

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

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Modus Security: What’s Your Threat Surface?

Modus Create

But one thing technology leaders need to ask themselves is, “what are the threats we face?” The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery.

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Generative AI in Your Business Strategy: From Concept to Reality

The Product Coalition

However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. The risk of falling behind is real.