Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company?

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Product Coalition

MARCH 15, 2021

I wrote a variation of this for the various product teams at Whispir recently and then as fate would have it, a CEO I know reached out to me on LinkedIn asking the same thing?—?so with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already.

Development Team Review 192

Development Team Review Research Software Product Research Reporting Tools 192

ProductPlan

MARCH 14, 2023

Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. Unlike some new social media apps or e-commerce loyalty tech, healthcare solutions must ensure they do no harm and have quantitative evidence supporting their claims.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Product Innovation Educators

NOVEMBER 14, 2022

When we met, we kept talking about team performance. One of the barriers to high performance is creating documentation. The emotions associated with teams creating documentation, which is a conduit to sharing knowledge, were very negative. It takes a long time to create documentation.

Product launches 94

Product launches Development Team Review Technical Review Customer Feedback 94

The Product Coalition

NOVEMBER 9, 2020

It was about 12 months ago when I was challenged by our CEO to dismantle our squad and create a growth team. Not being too sure what a growth team was, we started anyway. We got access to work completed by Andrew Chen & Brian Balfour , took a few courses from the Reforge series and started developing our growth loops.

Development Team Review 104

Development Team Review Weak Development Team Customer Experience Data Visualization 104

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. You document information about the people, processes, and technologies that affect the organization’s overall security framework. SDLC (Software Development Life Cycle) of the organization . The Security Assessment Process.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. When tackling a technical design for a system, make sure you always understand the data models first.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

eG Innovations

JULY 19, 2022

Grafana is developed by Grafana Labs with a free version of Grafana available on GitHub under a GNU AGPLv3 license. Demonstrating due diligence with respect to security with Nagios can also be challenging. Open-source code means that an organization can modify the code to develop their own customized functionality.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Userpilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 87

Roadmap Data Visualization Technical Review User Testing 87

Product Talk

MARCH 2, 2016

I love that Marty Cagan and Jeff Patton have long been advocates of dual-track development. If you aren’t familiar with dual-track development, it’s the separation of product discovery from product delivery. User stories and user story mapping help a team align around the top priorities and get clarity around what they are delivering.

Product Research 154

Product Research Data Visualization Software Review Technical Review 154

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Review any existing feedback you have as well as additional direct channels such as chat bots, surveys, focus groups, and interviews. Understanding your users better will also help to determine your app’s ideal technological specifications.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is the only way to know as entrepreneurs that there will not be an egregious term in the final documents. This is what happened again with the Benchmark team. for our community.

Feedback Software 93

Feedback Software Software Review User Testing Development Team Review 93

Bain Public

OCTOBER 19, 2019

By leaning on empathy, we can build an open-minded work culture that encourages collaboration, opinions, and feedback, allowing us to gain a variety of perspectives from the people on our teams and beyond. How big is our technical debt? Everyone’s opinion matters, and when they trust that we’re listening, a culture of respect develops.

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 307

Product Research Data Visualization Research Software Analytic Tools 307

Pragmatic Marketing

SEPTEMBER 16, 2009

Eighteen months ago, I was part of the founding team at a cutting-edge technology start-up. During the first few weeks, as I lined up and conducted dozens of prospect, industry, and expert interviews, the founder hired a talented senior engineering team, and the company was formed. It’s all about the team.

Agile 70

Agile Development Team Review Systems Review Technical Review 70

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. When most people think of product development, they imagine an in-person experience. But remote work is here to stay, which means that teams must now focus on building those muscles.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Andrew Chen

SEPTEMBER 4, 2018

Most of the best businesses in the internet age of technology haven’t spent a ton on paid acquisition. And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it. I think blended time is a really dangerous number. Jeff: Yeah. Usually there’s a decay.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118