Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Reporting Tools 84

Userpilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Book a demo today to learn more!

Onboarding KPIs 90

Onboarding KPIs Customer Experience Feedback Software User Testing 90

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 88

Userpilot

AUGUST 28, 2024

Customer engagement managers utilize various tools to enhance their work. Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 30, 2024

Wondering how Aha moments lead to feature and product adoption? The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users. Ready to dive in?

Onboarding KPIs 83

Onboarding KPIs Data Visualization Analytic Tools User Testing 83

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Framework 96

Userpilot

MARCH 5, 2021

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. After all, you are building your product for your customer, right? The million-dollar question is: which tools do you use and to what end?

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. moment in the most direct way.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 83

Userpilot

JULY 20, 2024

Learning the tools essential for the role is also essential. Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Looking into tools for retention specialists?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Looking into tools for customer experience analysts? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action! Conduct usability testing : Test new features and updates to ensure they meet customer needs and expectations.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

AUGUST 12, 2024

Best segmentation and analytics tools. Implementing segmentation analytics involves gathering qualitative and quantitative data through surveys and product usage tracking. Pendo is a DAP that offers mobile device support and allows segmentation based on product usage , visitor data, account information, and mobile metrics.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

AUGUST 21, 2024

This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. You can collect first-party data in the following ways: Track user behavior on your website and app. Trigger contextual customer feedback surveys. Why is first-party data important?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Stay Informed and Updated : Keep yourself informed about the latest product updates , company policies, and industry trends.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Research Software 84

Userpilot

AUGUST 28, 2024

Personalize Your Approach : Address customers by their names and tailor your responses to their specific situations. Looking into tools for customer service representatives? Looking into tools for customer service representatives? Book a demo to see it in action! Personalization makes customers feel special and important.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 76

Data Visualization Analytic Tools Research Software Feedback Software 76

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. What are customer onboarding challenges?

Feedback Software 81

Feedback Software Onboarding KPIs Analytic Tools User Testing 81

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. To calculate the NPS metric , subtract the % of Detractors from the % of Promoters.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 84

Feedback Software Research Software Onboarding KPIs Customer Experience 84

Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer advocate. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 90

Onboarding KPIs Customer Experience User Testing Customer Feedback 90

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Provide exclusive access to new features and beta programs for loyal customers.

Data Visualization 91

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 91

Userpilot

JUNE 28, 2024

Embarking on a career as a growth product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful growth product manager. Try finding internships in product management , growth marketing , or data analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 5, 2024

They are used by marketing , sales, product , and customer success teams to evaluate the effectiveness of their processes and strategies. Product teams can use funnel visualizations to track the performance of their onboarding flows. If you want to learn more about conversion funnel visualizations in Userpilot, book the demo!

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Reporting Tools 70

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Product Research 80

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. Best practices for effective customer acquisition and product-led growth. Book a demo now to begin. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Customer Experience 94

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. The data can also come from user feedback. Let’s get to it!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. You can create microsurveys (e.g.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

JULY 21, 2024

Data analysts have a plethora of tools to enhance their work: Userpilot is a no-code tool for product analytics, while Tableau and Power BI excel in data visualization and business intelligence, etc. Looking into tools for data analysts? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 28, 2024

Interested in product coordinator roles? In this guide, we’ll explore the ins and outs of product coordinator roles through detailed job descriptions and handy templates. TL;DR A product coordinator is a professional responsible for supporting the product team by managing various aspects of the product development process.

Product Research 52

Product Research Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? Ready to start conducting product trend analysis for your SaaS?

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Research Software 73

Userpilot

MAY 20, 2024

Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). You’ll need a platform to do this.

Data Visualization 83

Data Visualization Feedback Software Customer Feedback Customer Experience 83