Gainsight

JUNE 7, 2022

Enterprise organizations are leading many of these operational innovations. And that’s why we were excited to get enterprise CS leaders together to talk about new developments in CS and trends for the future. If a customer uses a lot of marketing and commerce technology, an expert in those skills can help them with implementation.

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales   Aggregate outcomes.  Total

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

The Product Guy

AUGUST 1, 2019

A startup development team consisting of a product manager and two offshore engineers was facing major challenges in meeting client deliverable deadlines – repeatedly. Each major release deadline created a high pressure environment with engineers working overtime in the weeks prior in order to meet delivery dates. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Userpilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Book a demo with Userpilot to get the best value for cost for your business! Acquiring premium tools or enterprise versions is often off the table due to financial restrictions.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Userpilot

APRIL 10, 2024

Book a demo to get started! Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a knowledge base? A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications, or get help with a specific feature.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

JUNE 30, 2024

Book a demo to see it in action! Cross-functional collaboration : Work with engineering, design , marketing, and sales teams to ensure cohesive product development and launch. Best tool for analytics: Zoho – Do you need a tool to easily analyze and track your product’s success throughout its lifecycle? Consider Zoho.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Mironov Consulting

JUNE 27, 2020

That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( Demos are shown. B2B is lumpier than B2C.). Roadmaps are shared.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

APRIL 21, 2024

From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Book the demo to find out more! Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important? Get A Demo).

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Mixpanel

JULY 28, 2022

Making good use of engineering resources. Building product analytics in-house can take away valuable engineering resources and time. Engineers no longer need to spend time building an internal tool, as external software can take hours to implement, not months. An external product analytics tool removes many of these barriers.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

Userpilot

JULY 24, 2023

To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. You do it by enabling the search option in the resource center and choosing Zendesk as the search engine.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JUNE 19, 2024

For example, a company launching a new mobile app might require a strong focus on app store optimization (ASO) and influencer marketing, while a company launching a complex enterprise software solution might prioritize experience with training programs and change management strategies. Book a demo to see it in action!

Product launches 52

Product launches Analytic Tools Feedback Software Research Software 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And then, it allows companies to be more enterprise-ready. Liam: The whole area is a new space.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

MARCH 15, 2024

With so many alternatives on review sites, it’s a bit tricky to really choose one. Get a Userpilot demo and drive your product growth code-free. Userpilot – A Better Alternative for No-Code Growth Get a Demo 14 Day Trial No Credit Card Required What is no-code growth?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Could you please explain the licensing cost for this product [eG Enterprise]?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Guy

JULY 4, 2019

We provided consulting, insurance brokerage, information technology and business process outsourcing services. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. About Magdaline Derosena.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Userpilot

JULY 9, 2021

Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. The teams she coaches are from both early-stage startups and multinational enterprises in different industries. mechanical engineering, marketing, economics.)

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

FEBRUARY 21, 2023

Book the demo! The majority of Heap's clients are large enterprises, like Uber or Salesforce. G2 reviewers give Heap an average score of 4.3, For example, James, a Senior Product Manager, writes: Heap is great for getting answers quickly on user behaviors without needing to spend engineering effort. Heap Pricing.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 17, 2021

The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. WalkMe’s WalkThrus are its primary engine for creating user onboarding experiences. They can be used for SaaS customer onboarding as well, but this isn’t their focus.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Reveal

JUNE 27, 2022

Embedded analytics tools can help Enterprises centralize the information they have and perform different types of analysis , predictive modeling and forecasting, machine learning and AI, and other advanced analytical functionalities that will provide them with the insights they need to maximize ROI and strengthen their competitive advantage.

Data Visualization 78

Data Visualization Embedded Analytics Analytic Tools Research Software 78

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Why not book a Userpilot demo to see how you can upgrade your customer research game?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

eG Innovations

MARCH 5, 2021

We’re pleased to introduce Babu Sundaram , Head of Product Engineering at eG Innovations. Babu Sundaram – Head of Product Engineering, eG Innovations. I am Babu Sundaram and I am the Head of the Product Engineering at eG Innovations. My expertise is primarily on Microsoft Windows technologies.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Amplitude

APRIL 9, 2020

One study found that enterprise-level companies that invested in CX made an additional $700 million within three years of their investment. That increased performance is due to the fact that those companies understand why their customers take specific actions on their products. That’s thanks to Nova , our proprietary analytics engine.

Customer Experience 69

Customer Experience Customer Feedback User Testing Analytic Tools 69

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Reduce customer churn due to friction. Get a demo and see how to build one without coding. Product documentation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

eG Innovations

AUGUST 11, 2022

A demo and overview of Citrix Director and Citrix Performance Analytics and a discussion on licensing and value, use cases, limitations. What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

MARCH 5, 2024

Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are user behavior analytics tools? Does it require technical expertise to add it to your product? H4 Userpilot Pricing Userpilot’s pricing begins from $249/month at the entry-level end for Enterprise companies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

ProductPlan

MARCH 5, 2021

Product managers in more extensive enterprise settings can even operate under titles that don’t distinctly list out “product manager” in it. Associate product managers will collaborate daily with other product team members and other adjacent teams like UX and engineering. Engineering, UX, and marketing should trust and respect you.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Indicative

JANUARY 13, 2021

Typically, Snowplow is much beloved by engineers for the flexibility and control it offers engineers over their customer data. What they’re about: Segment is designed to streamline CDP implementation and lighten the burden on engineering and technical resources. Technical Resources. Freshpaint.

Analytic Tools 80

Analytic Tools Research Software Customer Communications Data Visualization 80

eG Innovations

APRIL 12, 2022

Key questions that site reliability engineers (SREs) should ask in the payment gateway troubleshooting process. Site reliability engineering (SRE) teams must have visibility on error rates and response times across all payment gateways. What dashboards do SRE teams need to monitor the health of payment gateways?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

Key questions that site reliability engineers (SREs) should ask in the payment gateway troubleshooting process. Site reliability engineering (SRE) teams must have visibility on error rates and response times across all payment gateways. What dashboards do SRE teams need to monitor the health of payment gateways?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

The Product Guy

JUNE 20, 2019

You can do this by immersing yourself in their processes and taking part in sprint planning, reviews, retrospectives and demos. This will not only lead to better technical decisions and a better product, but it also eases your workload: understanding the bigger picture allows the team to be more self-sufficient! Better Products.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

The Product Guy

SEPTEMBER 25, 2017

Regret, sorrow, disappointment – not all team check-ins and spec reviews end like this, but for a while, most of mine did. It wasn’t like we actively distrusted each other – more so the fact that we rarely saw each other in person – we had a wee 4,225 mile gap between myself in Brooklyn, NY and my engineers in Poland.

Product Management 111

Product Management Product Manager Technical Review Management 111

ProductPlan

APRIL 23, 2019

Enterprise. Enterprise. Sales is selling it, customer service supports it, engineering is building it, QA is testing it, marketing is positioning it, and finance is counting the money it brings in. Select one new feature or change to highlight during your demos. Try it Free. Integrations. Try it Free. Integrations.

Feedback Software 65

Feedback Software Research Software Product Management Product Manager 65

Business of Software Conference

DECEMBER 14, 2023

In his 2010 talk, Smart Bear and WP Engine founder Jason Cohen talks about the proverbial ‘rules of business’ and many varying pieces of advice founders get – often from well-meaning mentors and experts. This is particularly true when it comes to how quickly things change in the tech industry. So great, that’s a good point.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. Semrush helps you optimize your website for search engines and create new web content that attracts traffic, identifies link-building opportunities, and optimizes your site to rank higher in search engine results.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98