Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 83

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. Collecting and acting on customer feedback improves satisfaction and customer loyalty, and helps you uncover growth opportunities. What are growth initiatives?

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Product Research 80

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. Book a demo now to begin. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Begin by promoting your paid ads on social media platforms and search engines. This article shows you how.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Customer Experience 94

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Product Research 93

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. A better alternative you can adopt.

Data Visualization 70

Data Visualization Product Research Software Review Feedback Software 70

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Get a demo and see how! What is UX analytics? ” moment.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 7, 2024

What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. Book a demo to find out more! Book a demo to find out more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center. The Pendo Resource Center is used to provide on-demand support to your users, just as every other resource center that you would implement in-app.

Embedded Analytics 88

Embedded Analytics Analytic Tools Feedback Software Data Visualization 88

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Book a Userpilot demo to learn how Userpilot can help you learn more about your users and increase user loyalty. What is the dark funnel in SaaS?

Analytic Tools 83

Analytic Tools Research Software Feedback Software Data Visualization 83

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Book a demo to learn more. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 70

Data Visualization Product Research Research Software Analytic Tools 70

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. So why not try a demo to see for yourself?

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

Userpilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Customers at this age are a good source of feedback since they know your product pretty well. Capture their thoughts with in-app microsurveys. You can use modals for this. Feature tagging in Userpilot.

Onboarding KPIs 90

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Userpilot

NOVEMBER 30, 2023

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. Talking of tools … choosing the right ones for your project is the next step. You may need a solution to collect feedback, track product usage , and create wireframes and prototypes.

Product Research 78

Product Research User Testing Research Software Data Visualization 78

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Start creating conversion paths by defining their goals from the customer and business perspective. Book the demo to find out more!

Research Software 77

Research Software Feedback Software User Testing Reporting Tools 77

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Use a color-coded system for a handy visual aid. What is product friction in SaaS? Put simply, product friction describes anything that causes your users difficulty when using your SaaS. Let’s dive in!

Feedback Software 89

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Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. Want to reduce customer churn? What is the churn rate?

Product Research 73

Product Research Data Visualization Feedback Software Analytic Tools 73

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Implementing an in-app resource center to prevent users from having to leave your app in order to solve their issues and provide proactive support. Who are resurrected users?

Customer Experience 75

Customer Experience User Testing Customer Feedback Onboarding KPIs 75

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. According to TechCrunch, if your users don’t understand your software during the onboarding process, 77% of them won’t come back. and then proposed a sample tool stack. Email onboarding tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 30, 2024

Let’s dive into what direct data capture includes, discuss some methods for it, and explore tools that will empower your product analytics efforts. Here are some popular methods for direct data capture: Collect direct user data with feedback surveys. Track user behavior inside the app using an analytics tool.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Embedded Analytics 88

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR Chameleon is a product adoption platform. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. With Chameleon, SaaS teams can now create beautiful product tours that help, guide, and delight their users throughout their journey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

TL;DR Product Fruits is a platform designed to help you tackle issues related to software adoption. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. The platform provides insights into successful practices, guiding you toward steady business growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

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Userpilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Product Fruits is the best option for your SaaS company? This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

AUGUST 19, 2024

We’ll also introduce you to a compelling no-code alternative that could offer more value for money and transform your product analytics and user engagement efforts. PostHog’s autocapture feature tracks general web or in-app events , including page views, page leaves, rage clicks, and mobile screen interactions.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Embedded Analytics 89

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How can you use AI in customer service?

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Artificial Inteligence Data Visualization Reporting Tools Customer Experience 88

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. Peldi knows, a few people know – yeah, mother of demos guy. Upcoming Events.

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Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 81

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 81

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Lou Assist is the best option for your SaaS company? TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

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