The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall? In a well structured company with clear product definition, this may only take a couple days of training. Some of them are good, and some of them are bad.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Alchemer Mobile

NOVEMBER 27, 2018

Further, Apple only allows three rating prompts in a 365 day period, so it’s critical to use them with precision, especially now that app developers can choose to keep or reset their current rating with a given release. For more on gathering customer feedback at-scale, reach out to your Customer Success Manager or a member of our Sales team.

User Testing 199

User Testing Customer Feedback Feedback Software Weak Development Team 199

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 396

Product Goals Weak Development Team User Testing Vision 396

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. If you think you have excellent Product Judgment, this post will definitely help you.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Second, and more important, it shows the demotivation and binary thinking that can result from bad or nonexistent communication.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 130

Product Research Research Software Data Visualization Reporting Tools 130

Product Talk

APRIL 16, 2025

But then, one day, I found myself reading Ask Your Developer by Jeff Lawson and I realized I was the one making the mistake. Dont Ask Humans to Do Tasks That Should Be Automated If you arent familiar with Ask Your Developer, its a great read. API teams need to think about onboarding just like everyone else. This got me curious.

Feedback Software 164

Feedback Software Product Research Customer Experience User Testing 164

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 335

Weak Development Team Product Research Customer Experience Workshop 335

Mind the Product

MARCH 10, 2020

As a product leader, what qualities do you need to cultivate to be able to ensure your team performs to the best of its abilities? Recently I’ve been thinking a lot about teams – what is a team, team formation and development, cross-functional teams , and leading teams.

Weak Development Team 184

Weak Development Team Data Visualization Feedback Software Reporting Tools 184

Roman Pichler

DECEMBER 4, 2018

To understand if and to what extent your product is affected by technical debt, talk to the development team, for example, in the next sprint retrospective. I find that development team members usually have a good understanding where issues in the architecture and code are.

Feedback Software 269

Feedback Software User Testing Customer Experience Weak Development Team 269

Intercom, Inc.

MAY 24, 2022

Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. There are three overarching areas to consider: Leveraging mentorship across your team.

Weak Development Team 118

Weak Development Team Definition Feedback Software Construction 118

The Product Guy

AUGUST 10, 2017

A software product could overemphasize a feature that its own team just wanted to build. It lacks an absolute definition. Teams working on products for consumers can recruit survey participants or interviewees online by running ads on their social media channels or ordering results from a survey panel.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

The Product Guy

JANUARY 8, 2019

Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. Agile is sometimes seen as a panacea to all product development problems. Enter Lean Customer Development. Key Takeaways.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Lenny Rachitsky

JANUARY 12, 2025

Be upfront about the challenges they’ll face and the potential for growth—don’t oversell, but definitely sell the dream of working on problems that will test and grow them as a PM. She’s also the co-founder of the startup bootcamp Transparent Collective and is an active angel investor.

Weak Development Team 70

Weak Development Team Feedback Software User Testing Customer Experience 70

The Product Coalition

NOVEMBER 18, 2022

I’ve been on a journey when it comes to PM development frameworks. I have a lot to learn and there are definitely faults with this, but if somebody else can find use in it, I’ll be delighted. It’s designed to highlight at-a-glance how effective a Product Manager is and where growth opportunities are.

Weak Development Team 140

Weak Development Team Framework Development Product Management 140

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. 4 Prepare an Agenda. State objective and agenda.

Weak Development Team 304

Weak Development Team Product Management Product Manager User Testing 304

Roman Pichler

JULY 8, 2024

It can be hard to reach the required level of buy-in without using design-by-committee , brokering a weak compromise, and agreeing on the smallest common denominator—which is hardly the foundation of a successful product. This approach makes it easier to reach unanimity and consent without making weak compromises.

Roadmap 256

Roadmap Product Strategy Strategy Weak Development Team 256

Alchemer Mobile

JULY 13, 2021

Bad product experiences increase customer frustration, potentially creating resentment around having difficulty completing tasks within an application and increasing customer churn. Beforehand, make sure your team is aligned on: Their definition of product experience. The metrics you’ll use to measure success.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Sachin Rekhi

FEBRUARY 9, 2020

In our discussions, we talk about all the usual things: their ultimate career aspirations; their understanding of their own strengths and weaknesses and the skill gaps they hope to fill; as well as the specifics of each role they are considering, including scope, responsibilities, title & compensation, and manager.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Intercom, Inc.

JANUARY 12, 2021

If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. “We think Lambda is great—definitely one of the good parts of AWS—as long as you treat it as the simple code runner that it is. But over time, we noticed that teams hated working on these services.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time.

Feedback Software 280

Feedback Software Software Review Technical Review Customer Experience 280

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 243

Product Research Data Visualization Customer Feedback Weak Development Team 243

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 222

Product Research Research Software Analytic Tools Feedback Software 222

The Product Guy

DECEMBER 7, 2017

No, this is not a bad joke. Once you discover what the root problem is, you lead a team to making the solution a reality. It’s important to continually question priorities, identify solid wins, and develop a realistic timeline. There was no way that I could have done this just my original team in the initial time asked.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

JANUARY 5, 2021

” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. It inspires and guides your design team, it makes evaluation simple, and it creates direction for scoping and iteration.

Transportation 279

Transportation User Testing Research Software Travel 279

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

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Weak Development Team Research Software Reporting Tools Development 134

Product Innovation Educators

JANUARY 13, 2020

Listen to understand the basic definition of marketing, marketing roles that may have resources useful to product managers, and how product managers can make better use of marketing resources. Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that.

User Testing 230

User Testing Product Research Marketing Research Software 230

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

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Weak Development Team Customer Experience User Testing Customer Feedback 171