Sachin Rekhi

FEBRUARY 9, 2020

In our discussions, we talk about all the usual things: their ultimate career aspirations; their understanding of their own strengths and weaknesses and the skill gaps they hope to fill; as well as the specifics of each role they are considering, including scope, responsibilities, title & compensation, and manager.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Engineers will hear different insights during your customer interviews. To get engineers involved in continuous discovery , Ellen began by inviting them to participate in customer interviews.

Product Research 282

Product Research User Testing Engineering Testing 282

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Jen Murphy – Senior Product Researcher.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Roman Pichler

OCTOBER 5, 2021

One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me. Another time, I was asked to help a team of a major charity in the UK whose task was to create a new website for their fund-raising campaigns. Third, they can be tested.

Weak Development Team 300

Weak Development Team Customer Experience User Testing Feedback Software 300

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 260

Feedback Software User Testing Customer Experience Weak Development Team 260

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall?

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative.

Weak Development Team 344

Weak Development Team B2C Customer Experience Advertising 344

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 388

Product Goals Weak Development Team User Testing Vision 388

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Alchemer Mobile

JULY 13, 2021

Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product. 6 ways to improve your product experience.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

The Product Coalition

JULY 28, 2020

The bounce rate is the percentage of users who visit a page on your product (for example, your home page) and then leave it before taking any primary action, such as registration or starting a free demo. Interestingly, the bounce rate tells a lot whether you are close to your product/market fit or not.

User Testing 132

User Testing Product Research Product Marketing Testing 132

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. Customer expectations shift dramatically depending on device. I don’t have enough time in my day.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. By Jon Matheson for Product Coalition Have you ever wondered how much a consumer is worth? Perhaps that’s why some research experts say, “Data is the new currency.” While flying from the U.K.

User Testing 140

User Testing Data Visualization Customer Feedback Research Software 140

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 290

Weak Development Team Product Management Product Manager User Testing 290

The Product Guy

JANUARY 8, 2019

The day we reached 200 daily users was a critical milestone – more a psychological one for me personally than anything else. We had no clue about what “Lean” or “Agile” or even “Startup” essentially meant, but we spent most of our time out in the streets talking to our customers. A story of one failure. So where is the problem?

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 239

Product Research Data Visualization Customer Feedback Weak Development Team 239

Product Innovation Educators

JANUARY 13, 2020

That is what our guest did to investigate what people think about marketing and how it fits into the work product managers do. Listen to understand the basic definition of marketing, marketing roles that may have resources useful to product managers, and how product managers can make better use of marketing resources.

User Testing 230

User Testing Product Research Marketing Research Software 230

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Roman Pichler

JULY 8, 2024

3] Co-create the Product Strategy and Roadmap The traditional way to engage the stakeholders and secure their support is to present them with a draft strategy and roadmap, collect their feedback, update the plans, and, if necessary, show them the updated version. A great way to do this is to use the feedback framework shown in Figure 4.

Roadmap 245

Roadmap Product Strategy Strategy Weak Development Team 245

Intercom, Inc.

JANUARY 12, 2021

Many of these approaches are intended as reasonable defaults; they are my opinions, they aren’t rules, and they certainly won’t fit every situation. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. A problem we often see is that people.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Intercom, Inc.

JANUARY 5, 2021

” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. It inspires and guides your design team, it makes evaluation simple, and it creates direction for scoping and iteration.

Transportation 279

Transportation User Testing Research Software Travel 279

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

APRIL 23, 2019

Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised. Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product. What is user onboarding, and why does it matter? while using it.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. And I like to set the tone that this framework was developed and co-created with dozens of teams from all over the world.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Mind the Product

JUNE 25, 2019

You might know the term culture fit. You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. Why not Culture fit?

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Lenny Rachitsky

JANUARY 12, 2025

They should be directly involved in understanding the customer and the solution. They are skilled at driving efficiency at scale, with everything they do affecting a large number of customers. She’s also the co-founder of the startup bootcamp Transparent Collective and is an active angel investor.

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Weak Development Team Feedback Software User Testing Customer Experience 68