Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. We decided that now is not the time to experiment with slower ways of shipping.

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Intercom, Inc.

OCTOBER 31, 2019

Therefore, coding activities may become a distraction from what is really important in your new position. Maintaining respect: When your reports see you’re willing and able to do coding work, it can help cultivate and maintain their respect in you as a manager. When should you write code? Code reviewing pull requests.

Software Review 167

Software Review Engineering Technical Review Management 167

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

Technical Review 140

Technical Review Data Visualization Software Review User Testing 140

The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. They’re so common that the US Department of Commerce concluded that “software bugs, or errors, are so prevalent and so detrimental that they cost the US economy an estimated $59 billion annually or about 0.6% of the gross domestic product.”

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 139

Technical Review Analytic Tools Software Review User Testing 139

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? Maintain momentum by bridging your tech stacks. Pain points made powerful.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important?

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. 2] Use the Right Goals A team is, by definition, a group of individuals who work together on the same goal.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Intercom, Inc.

APRIL 24, 2019

Preparing for interview questions in software engineering is almost a full-time job. If you are a graduate software engineer and getting ready for your first job interviews, here are the different areas you should focus on. This involves both understanding the product space and being somewhat familiar with the technology stack.

Software Engineering 26

Software Engineering Feedback Software Research Software Software Review 26

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. based on both its definition and its context. from social media posts or survey responses)?

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. How are you going to turn that cash into code? Hello Paul.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Folding Burritos

JULY 5, 2015

On the other hand, this sort of multi-dimensional thinking is definitely the right way to imagine a backlog. If they clearly aren’t important enough to be done, then they definitely don’t belong on the backlog. It’s also a particularly well made piece of software. A Real-World Workflow to Keep an Organized Backlog.

Technical Review 273

Technical Review Roadmap Software Review Customer Experience 273

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 134

Reporting Tools Software Developers Software Development Feedback Software 134

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Paul Adams: Yeah, it definitely did.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

bpma ProductHub

AUGUST 1, 2016

In the pragmatic marketing framework and others like it, market understanding, strategy and definition drive all other activities for product development and delivery. And, if a new feature request comes in for review, the product owner needs to decide on its prioritization and inform the engineering team. Know your audiences.

Product Management 218

Product Management Product Manager Technical Review Management 218

The Product Coalition

MARCH 13, 2023

Whether it was Justin’s intent or not — his post also serves as a helpful guide towards bridging the gap between the technical and business contexts in digital product development. Ensure the dictionary definitions are agreed upon by stakeholders. Review the mockup with team and stakeholders. And that definitely isn’t z.”

Data Visualization 124

Data Visualization Reporting Tools Systems Review Software Review 124

Imaginary Cloud - Design

APRIL 29, 2021

Do web designers code? However, the everyday use of the term "web development" typically refers to coding or writing markups and does not often include design aspects. Technically yes, because web development includes everything that needs to be worked on to build a website or application. Do web designers code?

Research Software 142

Research Software Software Review Development Web Developers 142

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Intercom, Inc.

DECEMBER 2, 2021

When tackling a technical design for a system, make sure you always understand the data models first. One podcast you definitely did not know we made is one called Engineer Chats , and that’s because it’s an internal podcast at Intercom. The core of algorithms and systems is data models. Mike Stewart: Yeah, for sure.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 125

Analytic Tools Data Visualization Reporting Tools Startups 125

Product Talk

SEPTEMBER 1, 2021

It just involved coordinating with the designer and tech lead, getting access to customers and prospects to start interviewing , and putting time on everyone’s calendars to do the actual work of opportunity mapping , creating interview snapshots, and deciding which solutions to pursue. Last (but definitely not least) is leadership.

Product Research 252

Product Research User Testing Technical Review Data Visualization 252

The Product Coalition

FEBRUARY 1, 2021

At its most basic level, sound management of product bugs will help avoid fire-fighting and restore sanity to your team-a baseline for developing and delivering tech products. Additionally, if you haven’t met your original definition of done and the feature must make the release, then you just need to get it done. Code Reviews VI.

Software Review 117

Software Review Reporting Tools User Testing Systems Review 117

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. I had a strong tech background, so I wanted to dive into the business and design side of product management and hone my leadership skills.

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Roman Pichler

JULY 11, 2016

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Developing a successful digital product requires more than technical knowledge. This will not only lead to better technical decisions and a better product. Assume that the team members want to do their best. Be honest and open.

Weak Development Team 160

Weak Development Team Development Research Software Feedback Software 160

The Product Coalition

SEPTEMBER 2, 2021

Although most of them haven’t become immune to the political, social, and economic turmoil caused by the COVID Recession, they are definitely ushering in the next generation of banking products?—?more The users can be insured in 90 seconds and have their claim reviewed and paid within 3 minutes.

Analytic Tools 102

Analytic Tools Data Visualization Artificial Inteligence Startups 102

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Styling requires coding. Source: userpilot.com. Pros of Userpilot. Cons of Intercom.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. With Hiver, critical emails – regarding support escalations and other technical bug problems – arriving in these inboxes can be auto-assigned to individual developers and kept track of in real-time, till the point of resolution.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145