Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 335

Weak Development Team Product Research Customer Experience Workshop 335

Lenny Rachitsky

AUGUST 20, 2024

how AI is getting closer to replacing PMs , which parts of the job are most likely to be impacted ), so I wanted to take this week to share an important message: I believe that product managers are the best -positioned role in tech to thrive in a world of AI. In fact, many jobs will start to look more like product management. Read more

Positioning 142

Positioning User Friction Weak Development Team User Testing 142

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Intercom, Inc.

MAY 24, 2022

Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. There are three overarching areas to consider: Leveraging mentorship across your team.

Weak Development Team 118

Weak Development Team Definition Feedback Software Construction 118

The Product Guy

DECEMBER 7, 2017

No, this is not a bad joke. Once you discover what the root problem is, you lead a team to making the solution a reality. It’s important to continually question priorities, identify solid wins, and develop a realistic timeline. There was no way that I could have done this just my original team in the initial time asked.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

Intercom, Inc.

JANUARY 12, 2021

If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. “We think Lambda is great—definitely one of the good parts of AWS—as long as you treat it as the simple code runner that it is. But over time, we noticed that teams hated working on these services.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Uses and definition of different kinds of segmentation. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 242

Product Research Data Visualization Customer Feedback Weak Development Team 242

ProductPlan

MARCH 12, 2019

Cultural fit is a relatively new concept in hiring and team building. This has given hiring managers the confidence to reject prospects who look perfect on paper, but might not mesh with the existing team and company norms. Culture sets the tone, permeating every aspect of the team and the quality of their work.

Weak Development Team 96

Weak Development Team User Testing Magazine Positioning 96

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. What is product positioning? Why is product positioning important? Benefits of good product positioning.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Intercom, Inc.

FEBRUARY 20, 2020

The keyword here being “negative” A new book by Buster Benson suggests that, when approached with a positive mindset, arguments can be opportunities for understanding, for new ideas, and ultimately for growth – if we’re willing to check our natural physical reactions and lean into the moment, that is. Short on time?

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Talk

DECEMBER 15, 2021

He began his career as a freelancer and tech entrepreneur, so this will be his first full-time official position as a product manager in a company that is not his. He’s exploring new products to unleash creative performance and thriving teams through the evolving future of work and web3. Andrew Skotzko, Product Director. Tweet This.

Product Research 227

Product Research Customer Experience Research Software Reporting Tools 227

Product Talk

SEPTEMBER 4, 2024

. – Tweet This The product team at Botify knows this all too well. While Chief Product Officer Christophe Frenet initially guided this transition, many members of the team stepped in to facilitate this process. However, Claire adds it wasn’t all bad. Along the way, they’ve given a lot of thought to this process.

Product Research 229

Product Research Onboarding KPIs CTO Coach Research Software 229

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?”

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

The Product Coalition

JULY 25, 2021

Growing your soft skills requires expanding your comfort zone, which means leaving your original comfort zone, which in turn isn’t comfortable by definition. Even people with a developed growth mindset?—?ones No one likes to see their gaps pointed to, and for people who don’t have a developed growth mindset, it’s twice as hard.

Weak Development Team 158

Weak Development Team Product Management Product Manager Outbound 158

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Userpilot

AUGUST 1, 2024

TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed. Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. Product management focuses on product development. Let’s dive in!

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

APRIL 22, 2024

The benefits of having a customer insights dashboard include improved understanding of customer behavior, significant time savings, and enhanced cross-team collaboration. Sentiment distribution : Monitor the percentage breakdown of positive, negative, and neutral feedback, giving you a snapshot of overall user sentiment.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Product Talk

JUNE 19, 2024

I break the underlying structure of discovery into three parts: Starting with a clear desired outcome —in other words, starting with a clear definition of success. I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. Is this helpful feedback?

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

Sachin Rekhi

DECEMBER 6, 2021

We experience these effects everyday when we use products like Uber, where the more drivers who join, the shorter your wait times; Slack, where the more team members that join, the quicker it is to communicate with more of your colleagues; and Airbnb, where the more travelers that join, the better the listing reviews. The Cold Start Problem.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. They include: Close.io

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. On this week’s episode, I caught up with Steli to chat all things sales.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 191

User Testing Weak Development Team Customer Experience Customer Feedback 191

Intercom, Inc.

APRIL 23, 2019

First, a quick definition. ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. So what makes an onboarding experience positive? while using it.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

User Testing 181

User Testing Reporting Tools Research Software Product Research 181

Tyner Blain

MARCH 2, 2025

Merging into a single customer base, looking for cost efficiencies from a combined team, increasing profits because of the reduction in price-competition in the market. ” Within that context, there are problems which exist which the team must address to make it work.

Customer Experience 64

Customer Experience Weak Development Team User Testing Definition 64

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

Weak Development Team 102

Weak Development Team Development Product Research Technical Review 102

Product Innovation Educators

SEPTEMBER 9, 2019

A deeper definition is the creative process of generating, developing, and communicating new ideas. We start with ideas and eventually develop them into product concepts. It forces team members to separate their thinking into roles and personas. Positive values and benefits. 1:55] What is ideation? 3:57] SCAMPER.

Feedback Software 177

Feedback Software Weak Development Team Customer Feedback User Testing 177

Mind the Product

MARCH 26, 2020

You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. It’s not just about developing a feature, you also make sure that is robust enough, so it doesn’t cause a bad impression. You care about quality.

Engineering 193

Engineering Product Management Product Manager Research Software 193

svpg

OCTOBER 16, 2016

Recently I gave a keynote address to the Mind The Product Conference in London , and in that talk I wanted to illustrate, by example, the essential role that very strong product managers play for their team and their company. And ultimately, should more product teams work harder to actively bring in women product managers?

Weak Development Team 149

Weak Development Team Technical Review Product Management Product Manager 149

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Applying this approach designed for Kanban can dramatically accelerate the forming and improvements of a Scrum team. How does work flow through the team/system? .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Mind the Product

MAY 16, 2018

But, when asked about the greatest moment of the turnaround, Mulally says it was when his executive team started being comfortable enough with him to tell him the truth. To get an understanding of what type of work we’re talking about, let’s start with a basic definition of self-awareness. What is Self-Awareness Anyway?

Weak Development Team 119

Weak Development Team Automotive Data Visualization Feedback Software 119