Remove Definition Remove Naming Remove Weak Development Team
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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams. Key takeaways.

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Stakeholder Management Tips for Product People

Roman Pichler

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

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Product-Led Growth Is a Misleading Name

The Product Coalition

and moreover, that the most common interpretation was not at all what I wanted to deal with, and definitely not where I believe (to date) most entrepreneurs need help. It’s a great model but the name is quite misleading. That’s why I named my strategic product-led growth course ‘Unboxing PLG’. PLG under the hood.

Naming 134
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Devolving From Good To Bad

svpg

I normally write about how to evolve your organization from a weak product org to a strong one. But in this article I want to talk about a pattern that I see in many companies that are actually doing really well, growing aggressively, yet they will sometimes, over time and unintentionally, replace their good behaviors with bad ones.

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10 Tips for Effective Product Management Meetings

Roman Pichler

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. 4 Prepare an Agenda. State objective and agenda.

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Maximising Stakeholder Buy-in to Product Strategy and Product Roadmap

Roman Pichler

It can be hard to reach the required level of buy-in without using design-by-committee , brokering a weak compromise, and agreeing on the smallest common denominator—which is hardly the foundation of a successful product. This approach makes it easier to reach unanimity and consent without making weak compromises.

Roadmap 242
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Automated customer service should be personal

Intercom, Inc.

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.