Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. Sentiment analysis is often used to review survey results from customer-service interactions, product reviews, etc. based on both its definition and its context. Named Entity Extraction?—?identifying

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Folding Burritos

JULY 5, 2015

Every idea, request, bug, maintenance chore, user story, you name it — gets included. On the other hand, this sort of multi-dimensional thinking is definitely the right way to imagine a backlog. If they clearly aren’t important enough to be done, then they definitely don’t belong on the backlog.

Technical Review 273

Technical Review Roadmap Software Review Customer Experience 273

Johanna Rothman

MARCH 5, 2020

Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. I'll call this checking in code in Email that broke Search. Yes, I changed the names of the functionality because the names don't matter.). See these definitions: Test-Driven Development.

Product Research 88

Product Research Feedback Loop Software Review User Testing 88

Intercom, Inc.

APRIL 24, 2019

Preparing for interview questions in software engineering is almost a full-time job. If you are a graduate software engineer and getting ready for your first job interviews, here are the different areas you should focus on. This involves both understanding the product space and being somewhat familiar with the technology stack.

Software Engineering 26

Software Engineering Feedback Software Research Software Software Review 26

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 126

Reporting Tools Software Development Software Developers Feedback Software 126

Product Talk

SEPTEMBER 1, 2021

If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. Metrics are also included in the meetings due to popular demand.

Product Research 259

Product Research User Testing Technical Review Data Visualization 259

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. With Hiver, critical emails – regarding support escalations and other technical bug problems – arriving in these inboxes can be auto-assigned to individual developers and kept track of in real-time, till the point of resolution.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Styling requires coding. Source: userpilot.com. Pros of Userpilot. Cons of Intercom.

Analytic Tools 104

Analytic Tools Feedback Software Software Review Onboarding KPIs 104

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 100

Technical Review CTO Coach Startups Feedback Software 100

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. Intuitive tools and naming. Allow for non-technical colleagues to explore data.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? If yes, you are definitely in the right place! Fireart Studio Fireart Studio is a boutique design and software development company with a headquarter in Warsaw, Poland. This article may help you find the right company.

Research Software 113

Research Software Feedback Software Artificial Inteligence User Testing 113

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. John: Why the switch of name from RealtimeBoard to Miro? We wanted our brand to be not just a company name but a “love mark” to accelerate our word of mouth growth.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.  These are mostly seen as reasonable and technically sound.  Sales Creating software is a craft , not an assembly line.  (Everything eventually breaks.)

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Product Talk

SEPTEMBER 9, 2020

I always felt if the software was bad, I had this physical pain and I really wanted to help. I always felt if the software was bad, I had this physical pain and I really wanted to help. I was a technical consultant back then, traveling to a lot of clients all over Europe. So tell everybody, what’s the name of the book?

Feedback Software 219

Feedback Software User Testing Product Research Research Software 219

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s typically a product manager, a design lead, and a tech lead. That’s definitely not what we want.

Product Research 319

Product Research Data Visualization Research Software Analytic Tools 319

Iteratively Blog

MARCH 15, 2020

It’s definitely worth your 15 minutes! ? It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? A large part of the reason is due to the fact that not everything is measurable. . #6 KDnuggets [BONUS]. Podcasts. #1

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Intellectsoft offers world-class FinTech solutions and Blockchain financial technologies.

Analytic Tools 79

Analytic Tools Research Software Software Development Software Developers 79

UX Studio: Product Management

JANUARY 11, 2021

When designs are technically infeasible, and they don’t get implemented, valuable time is wasted. ? To find technically feasible design solutions, extra efforts are required from developers and other team members. ? This can happen due to various reasons: Lack of experience with integrating design teams into their processes.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Mind the Product

APRIL 27, 2017

A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Focus on Core Problems.

Framework 120

Framework User Testing Research Software Feedback Software 120

Modus Create

MARCH 8, 2020

As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. While many articles focus on the lack of women in technology, that is not the approach I want to take. Technology consists of many different roles and jobs.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Intercom, Inc.

AUGUST 26, 2021

Liam Geraghty: So many stories of tech success begin in Silicon Valley. “We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Engineers inherently know that when tech debt piles up, you need to invest in fixing it. The exact same is true for relational debt. All these roles change very quickly.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Lenny Rachitsky

MARCH 5, 2024

One name kept coming up: Leo Bosuener. I know many guides exist, but until this post, I’ve never had one definitive guide to share with people that doesn’t also overwhelm them. A few startups that have shared their metrics publicly include Twinr , a no-code mobile app builder that won Product of the Day.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Userpilot

JULY 22, 2024

Key elements include definition, target audience, key benefit, category, competitive advantage, and differentiation. It became a household name during the COVID-19 pandemic. Look at your competitor’s marketing materials, websites, and customer reviews to gather insights. Evaluate competitors’ market share and customer loyalty.

Research Software 73

Research Software Positioning Data Visualization Definition 73

The Product Coalition

MAY 17, 2021

Join more than 210 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. Page 9: During the event, the Scrum Team and stakeholders review what was accomplished in the Sprint and what has changed in their environment.

Software Review 89

Software Review Technical Review Customer Experience Research Software 89

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Throughout this traditional definition, you’ll notice an emphasis on data, typically taken to mean quantitative metrics. Basically, anything that ruins the user experience.

Data Visualization 80

Data Visualization Analytic Tools Research Software User Testing 80

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). They understood technology, and they had a unique respect for regulatory and compliance. I knew the opportunity and joined super early.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

JUNE 19, 2019

Ceci likes Bill Gates’s definition as the point when the value of the stuff built on top of your product surpasses the value of your product by itself. Ceci: I definitely never saw myself getting into platforms, that’s for sure. It’s technical, and I wasn’t technical. Short on time? It was really fun.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. And expressions of interest usually include contingencies, technical assumptions, and bizarre bits of buying-committee politics.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Andrew Chen

NOVEMBER 26, 2018

Let’s start by looking at where the service economy is right now and why it’s resisted a full scale transformation by software. Leave this field empty if you're human: Software eating the service economy, but it’s been slow. Get more essays on marketplaces and more by subscribing to my newsletter.

Startups 111

Startups Technical Review Customer Experience Software Review 111

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Software engineers have the option to stick to software development at higher and higher levels. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

JANUARY 17, 2023

The value realization process has five stages: Definition. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Value definition. There are five metrics you can use to measure value realization: Time to value (TTV). Time to live.

Feedback Software 82

Feedback Software Research Software Onboarding KPIs Customer Experience 82

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Technical Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices. Technical Product Manager.

Research Software 85

Research Software Analytic Tools Feedback Software Product Research 85

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. It is an established boutique design and software development house based in Warsaw, Poland.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78