Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 84

Feedback Software Research Software Onboarding KPIs Customer Experience 84

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. Your team suggests two ideas: Change onboarding so it nudges new users to invite their team to collaborate right away. How do you define retention for this product? A lofty goal!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? What is your product about? Tell readers all about your product range.

Research Software 87

Research Software Onboarding KPIs Product Research User Testing 87

Gainsight

DECEMBER 26, 2018

This mode of delivery is the textbook definition of scalable. Specifically, alignment on the mission of your Customer Success organization and what your mission means at a KPI-level (one that ideally connects leading indicators to the lagging indicators of pure revenue performance). 2019 is the year to start scaling Customer Success.

Onboarding KPIs 53

Onboarding KPIs Reporting Tools Research Software Engineering 53

Amplitude

JULY 11, 2019

One of my responsibilities is to share best practices on how to leverage user behavioral data to make better decisions about their products. Formulate a North Star Metric that succinctly encapsulates what the entire company is working towards. Teach Data Literacy. you’d think in getting a company to make smarter decisions with data.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 27, 2023

Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine. For SaaS products, achieving sustainable revenue growth is often a top-level goal, aligning with broader business objectives like market expansion , profitability, and shareholder value.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Definition Research Software 91

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What is product analytics?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

UX Studio

MARCH 11, 2024

Another friend who had like a kite surf school and I did his website for free and then then I got contacted by a local company that imported surfing, windsurfing, kitesurfing products. These days are more around product design and UX design. Understanding users, definitely a big one. And they wanted some help with that catalog.

User Testing 67

User Testing Research Software Feedback Software Data Visualization 67

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

Data Visualization 60

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 60

Userpilot

OCTOBER 7, 2020

Realeasing a new feature and expecting your users to just ‘pick it up’ is like going to China and expecting to ‘just pick up Chinese’. You need to help your users adopt the new features, regardless how far they are in their user journey. If nobody knows you’ve launched a new feature, you can’t expect anybody to start using it.

Onboarding KPIs 75

Onboarding KPIs Customer Experience User Testing Analytic Tools 75

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. UX journey maps are the antidote to product-led marketing , onboarding, and product development that happens for its own sake.

Customer Experience 67

Customer Experience User Testing User Experience Customer Feedback 67

ProductPlan

JULY 10, 2020

I’ve worked exclusively on digital products for over 14 years , primarily in product and design-centric roles. Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

The Product Coalition

JANUARY 12, 2020

You want to make sure everyone is 100% onboard with the changes that are coming. You might already be using KPI’s for individuals, so make sure that when you talk about the move to OKRs, you are sensitive to the fact that change management, in any capacity, is hard to do well. Have they been in the market as long?

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Gainsight

DECEMBER 23, 2019

This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How complicated is your product? Adam Strong: Thank you.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

The Product Coalition

APRIL 5, 2020

User Onboarding 101?—?Learn Learn the Art of Perfect Onboarding “Where I’ll float next?” While you build an app with several features, guiding your users with an onboarding tutorial will ensure they stick around to appreciate the many features you offer. What is User Onboarding? No harm right? your users.

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78