Userpilot

JULY 12, 2021

Userpilot is a code-free onboarding platform that also allows you to instantly act upon behavioral analytics by building in-app experiences. Heap is a comprehensive product analytics suite that tracks all sorts of in-app user interactions and requires no prior definition or configuration of events. Source: heap.io.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Mixpanel

FEBRUARY 23, 2021

Many definitions of product-market fit are murky, and the pathway to get there even murkier. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. And this is what we heard. The problem with defining product-market fit.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as you said, there was definitely a lag between the sales team growing inside Intercom, and us in product engineering actually realizing that we needed to listen.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

FEBRUARY 1, 2022

By definition, product experience is very subjective and there is no one-size-fits-all approach to its design. That’s why they encourage their customers to get in touch: “We view every interaction that comes our way—every email, tweet, question, review, mention and more—as a true privilege.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Userpilot

JUNE 24, 2024

Let’s explore the definition and importance of CCM, its current trends, and the best practices for your customer communication strategies. Here are three of the best customer communications management software: Userpilot : Offers in-app messages, a no-code editor, advanced condition settings, product analytics, and a staging environment.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. No coding experience required. The rise of messengers. Anything else?

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Userpilot

JULY 1, 2024

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. Ensuring high-quality data can be demanding due to issues such as disjointed tools or insufficient analytical expertise. Primary research involves collecting new data directly from sources.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

AUGUST 30, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 28, 2024

You can use a no-code analytics tool like Userpilot to automate this process. Customer Engagement Manager (3-6 years) : In this role, you’ll own specific client engagements, taking responsibility for end-to-end project management, including scope definition, planning, resource allocation, and delivery.

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager? Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. You guys just did inbound like in the last couple of weeks. It was last week.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand. You guys just did inbound like in the last couple of weeks. It was last week.

Product launches 70

Product launches User Testing Research Software Product Research 70

Userpilot

APRIL 25, 2024

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. Ensuring high-quality data can be demanding due to issues such as disjointed tools or insufficient analytical expertise. Primary research involves collecting new data directly from sources.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Brian Balfour

JUNE 20, 2017

All of this is why it’s difficult to qualify Creators before they actually launch -- and even more challenging to then applying that definition across the board to all potential Creators in different categories. But most of Patreon's Creators aren't part of Silicon Valley, or even part of tech.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Business of Software Conference

NOVEMBER 19, 2019

In this cathartic talk from Business of Software Europe 2018, Tim talks about some of the lessons learned he learned during some very, very tricky days for DataSift. Tim Barker (CEO, DataSift) – “It Was The Best Of Times, It Was The Worst Of Times”: Every CEO Ever… from Business of Software Conference.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Gainsight

DECEMBER 23, 2019

That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. Schedule a call and see how you can create personalized experiences just like the one above (no coding required). SaaS Inbound Marketing. Social Media. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

NOVEMBER 23, 2022

Then, we went through diligence for a couple of months, and while we were going through diligence, Russia was on the border of Ukraine, Russia invaded Ukraine, the markets tanked – all those things were happening. And so, yeah, very surreal. .” But yeah, it’s been tough. To be honest, even I have a little regret.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

MARCH 29, 2022

And it’s not just project management software, it’s your pizzas, it’s your taxi cabs, it’s your bookstores. Over the past decade, we’ve seen so many new paradigms emerge that businesses simply must be able to keep up with to be a part of the future of software as opposed to being labeled as an incumbent”.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Lenny Rachitsky

MARCH 12, 2024

average star rating across nearly 4,000 reviews. Some of these inbound requests have turned into great episodes, but I find this channel to be the least helpful for finding great guests. My software stack The tools I use today to record, edit, host, and track the podcast: Recording: Riverside. People will start to come to you.

Technical Review 141

Technical Review Analytic Tools Research Software Feedback Software 141

Sequent Learning

SEPTEMBER 20, 2023

Let’s start out with a definition of product management : Product management is the systemic, holistic business management of products. A static effect that leaves day-to-day work activities largely unchanged due to fewer available resources, so product managers see increased workloads. From my standpoint, this is unacceptable.

Product Manager 52

Product Manager Product Management Research Software Reporting Tools 52