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How to achieve 2,500% revenue growth: 5 lessons from Paddle’s Ed Fry

Intercom, Inc.

It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. A genius inbound marketing strategy. It’s in the name: a company inspired by the needs of salespeople has to be good at selling itself. And for software businesses, it’s exactly the same. “In

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

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Saas analytics tools [Best 20+ SaaS Analytics Tools For 2021 – By Use Case]

Userpilot

Userpilot is a code-free onboarding platform that also allows you to instantly act upon behavioral analytics by building in-app experiences. Heap is a comprehensive product analytics suite that tracks all sorts of in-app user interactions and requires no prior definition or configuration of events. Source: heap.io.

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Understanding your ideal customers and how to sell to them

Intercom, Inc.

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as you said, there was definitely a lag between the sales team growing inside Intercom, and us in product engineering actually realizing that we needed to listen.

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What 14 startup investors and advisors taught us about chasing (and finding) product-market fit

Mixpanel

Many definitions of product-market fit are murky, and the pathway to get there even murkier. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. And this is what we heard. The problem with defining product-market fit.

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Build your own chatbots with Custom Bots

Intercom, Inc.

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. No coding experience required. So we’re asking now what their name is.

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The Ultimate Guide to Effective Product Market Research in SaaS

Userpilot

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors.