Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

NOVEMBER 7, 2019

At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. Nico: Definitely. Nico: Definitely. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

AUGUST 12, 2021

And so, you’re definitely going to see some businesses that make a choice to say, “I’m going to buy one video platform, and I’m buying one messaging platform. It can be definitely like a slippery slope down that road. Bobby: No, I definitely agree. And I hope they tightly integrate.”

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Usersnap

SEPTEMBER 27, 2022

If you can increase your bug tracking speed, then you can definitely produce better products in less time. But it definitely doesn’t lack any key features. Therefore, Redmine is definitely more than just a bug tracking tool. Mantis got its name from the Mantidae family of insects, colloquially referred to as bugs.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. Andrew: Definitely. Andrew: Brian Balfour was previously the VP of growth at HubSpot, which invented inbound marketing and a bunch of other important concepts.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Nulab

FEBRUARY 10, 2020

Definitions. There are a few basic definitions that you will need to know: A hit is when any file is served, where a file is a page and an image. Getting backlinks, i.e. the inbound links that lead to your site from other sources. For example, you’ll see four generated ‘hits’ for three pictures and the main page.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Intercom, Inc.

JANUARY 31, 2019

The other thing was that we believed sales at its core was about result-driven communication – and if this was true, by definition we needed to focus mainly on creating communication software for people doing inside sales. We’ve definitely heard that story before. Then we also look at inbound as a separate function.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Mixpanel

FEBRUARY 23, 2021

Many definitions of product-market fit are murky, and the pathway to get there even murkier. More than one expert we spoke to pointed to Lenny Rachitsky’s definition matrix, which optimizes for retention, growth, and profitability. And this is what we heard. The problem with defining product-market fit.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. So we’re asking now what their name is. The rise of messengers.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Gainsight

JANUARY 8, 2019

Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. INBOUND | September 3-6, Boston, MA. At INBOUND, you’ll find over 200 breakout sessions, networking events, and keynotes from notable names like Shonda Rhimes and Deepak Chopra.

Events 45

Events Inbound Data Visualization B2B 45

Userpilot

JULY 19, 2021

A lot of people think that personalization is about adding a customer’s name to every email or message. At some point, you will most definitely crash. Hubspot – a CRM that focuses on inbound marketing, tracking, and monitoring user engagement. Advanced personalization capabilities. Analytics and tracking.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

JULY 12, 2021

Heap is a comprehensive product analytics suite that tracks all sorts of in-app user interactions and requires no prior definition or configuration of events. Once you install Heap in your app, it starts tracking user activity from day one – no additional definition or configuration of events required. Source: heap.io.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

JUNE 28, 2024

HubSpot Inbound Marketing Certification : This free certification from HubSpot provides a solid foundation in inbound marketing principles, valuable for Growth PMs who need to understand user attraction through content and SEO. Here, we list down the best books, webinars, podcasts, and more that you should definitely check out!”

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Pragmatic Marketing

OCTOBER 11, 2019

Yes, my name is Marcus. So if we wanted to, we want to test a specific product name or a specific tagline, we can bring it to an audience of a few hundred or so and pick different options versus each other will do that for we'll save that for kind of larger launches. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Yes, my name is Marcus. So if we wanted to, we want to test a specific product name or a specific tagline, we can bring it to an audience of a few hundred or so and pick different options versus each other will do that for we'll save that for kind of larger launches. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches User Testing Research Software Product Research 70

Userpilot

JULY 1, 2024

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Intercom, Inc.

FEBRUARY 27, 2020

We’re even changing the name of what used to be Answer Bot. Does the single biggest topic people ask about cover 1% of your total inbound volume of questions? I wouldn’t claim to be a speaker, but I definitely studied the language for a few years. We’re pretty happy with that. The rise of deep learning. .”

User Testing 23

User Testing Artificial Inteligence Customer Experience Data Visualization 23

Pragmatic Marketing

NOVEMBER 9, 2009

There is no single, definitive “agile method.” Product owners can close the gap between a product manager’s inbound role (that is, understanding the needs of the marketplace) and the development team’s need for product direction (that is, understanding the detail of personas and their problems). Spotting fundamental flaws.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Userpilot

FEBRUARY 4, 2022

Much like the name suggests, you won’t be proactively selling SaaS to users in the self-service model. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. The self-service model. Finally, we have the enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

AUGUST 30, 2024

Customer Engagement Manager (3-6 years) : In this role, you’ll own specific client engagements, taking responsibility for end-to-end project management, including scope definition, planning, resource allocation, and delivery. Userpilot, Product School, etc.) or follow influential figures in the SaaS industry on LinkedIn.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 28, 2024

Customer Engagement Manager (3-6 years) : In this role, you’ll own specific client engagements, taking responsibility for end-to-end project management, including scope definition, planning, resource allocation, and delivery. Userpilot, Product School, etc.) or follow influential figures in the SaaS industry on LinkedIn.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

APRIL 25, 2024

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. These discussions can provide valuable feedback on products, perceptions of your company’s brand name, or opinions on competitors.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Business of Software Conference

JANUARY 28, 2019

So – and then when I read into it, actually they were well thought out, if you read behind the names, there’s some well done research and arguments and they really said that brainstorming under certain circumstances is no more productive than other means of coming up with ideas.

Research Software 40

Research Software Feedback Software Customer Experience Magazine 40

Intercom, Inc.

MAY 21, 2020

“ At the end of the day, expectation setting is the name of the game here” Ryan: Definitely. After doing a bit more research, we realized that at the end of the day, expectation setting is the name of the game here. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

JULY 23, 2018

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. ” Personalize the message with variables: I use variables in my messages to add the lead’s first name and company name.

Customer Experience 151

Customer Experience Messaging Inbound Research Software 151

Intercom, Inc.

NOVEMBER 23, 2022

” “I don’t regret the decision but there are definitely things where I didn’t know that I would lose some part or I would have to deal with some other part” Again, everyone is well-intentioned, and you’re working through it, right? My parents were like, “What in God’s name are you doing?

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Lenny Rachitsky

MARCH 12, 2024

Creating a mix is a great strategy because it helps the world discover unknown-but-wisdom-rich people while still bringing listeners in with known names. Some of these inbound requests have turned into great episodes, but I find this channel to be the least helpful for finding great guests. My podcasting lessons so far 1. Keep trying.

Technical Review 141

Technical Review Analytic Tools Research Software Feedback Software 141

Business of Software Conference

JANUARY 16, 2020

Name me a couple of features. What our customers love so much about you and they said oh we have this thing we have a patent on it and they had some name for it but I forget what it was but it is it’s basically what it was is super secure context aware file sharing so your lawyer has documents you want to look at those documents.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

MARCH 29, 2022

We had an inbound sales team as well, basically quite a few groups. What’s more, because Intercom recognizes my phone number, the rep who answers my query would be able to see my name and account details so they can provide me a personalized response. And we were also looking for something that was very flexible.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

APRIL 21, 2022

And just like that, no more waiting on hold, no more pesky elevator music, no more never-ending inbound support volumes. The clue’s in the name. And it wasn’t just those two laying claims – an Italian immigrant named Antonio Meucci filed an announcement of his similar invention in 1871. Ready to see how it works?

Customer Experience 118

Customer Experience Messaging Technology Naming 118

Intercom, Inc.

FEBRUARY 28, 2019

We’re also good at inbound marketing, it turns out, so that has been pivotal to our success. They’re created by inbound demand. When we first created freemium, we spent a lot of time trying to replicate that inbound playbook for freemium and working with influencers. That’s what helped us to grow. Kieran : Yeah.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137

Sequent Learning

SEPTEMBER 20, 2023

Let’s start out with a definition of product management : Product management is the systemic, holistic business management of products. Further, if you asked those 20 people about the most important attributes of a well-run product organization, you’d get more responses than you could process. From my standpoint, this is unacceptable.

Product Manager 52

Product Manager Product Management Research Software Reporting Tools 52