Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

Product Research 294

Product Research User Testing Research Software Feedback Software 294

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. This article will help reduce such churn by refining your product management and UX analysis approach. UX analytics tools worth considering. How to start your UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Product Talk

MARCH 1, 2023

“Product thought leaders talk about an ideal way of working. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” product outcomes).

Product Research 243

Product Research Data Visualization Customer Feedback Weak Development Team 243

Userpilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Lenny Rachitsky

JANUARY 14, 2025

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout). Her background is in developer tools and distributed systems.

Product Research 130

Product Research Research Software Data Visualization Reporting Tools 130

Product Talk

JULY 12, 2017

It’s easy to think you already do continuous product discovery. They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. Most product teams are starting to integrate discovery practices into their product development process. Hypothesis Testing.

Product Research 241

Product Research User Testing Data Visualization Research Software 241

Product Talk

FEBRUARY 2, 2022

Engineers are often reluctant to participate in discovery. But there are many reasons why engineers are one of the essential members of the product trio. Their perspective is valid and can lead to meaningful product improvements. Their perspective is valid and can lead to meaningful product improvements.

Product Research 286

Product Research User Testing Engineering Testing 286

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 142

Feedback Software Analytic Tools User Testing Customer Feedback 142

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). From new UX-related technologies and automation to personalization. UX experts have already integrated AI into their daily lives in one way or another.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Talk

OCTOBER 10, 2018

Last week, I was in Cleveland for the Industry Product Conference. I spoke about the three mindsets that help a team find success as a continuous discovery team. Becoming a successful discovery team. Product management is changing. Product managers are evolving from focusing on outputs to outcomes. Tweet This.

Product Research 252

Product Research User Testing Research Software Feedback Software 252

Product Talk

APRIL 17, 2024

Leading a product team (or several teams) comes with its own set of challenges that’s often similar to but distinct from the hurdles individual product contributors face. That’s why it’s especially enlightening when you encounter a product leader who is willing to openly share the challenges they’ve faced. Teresa: Okay.

Product Research 278

Product Research User Testing Data Visualization Research Software 278

The Product Guy

MARCH 26, 2020

Guest Post by: Andraž Zvonar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Dimitris Sotiriou ]. Product teams are a multidisciplinary unit of people, usually none of the members being a direct report to one another (other than the team lead). Too much product work, too many changes, that’s not gonna work… he would say.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. It lacks an absolute definition.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens. To support session recordings, the analytics tool needs the autocapture feature.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Innovation Educators

SEPTEMBER 16, 2024

What product managers need to know about the Targeted Innovation Process Watch on YouTube TLDR The Targeted Innovation Process is a practical framework that helps product managers drive innovation in their organizations. It’s what helps create products that customers love and keeps companies successful in the long run.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

UX Planet

MARCH 9, 2025

Image by TamannaRumee Product redesign is an inevitable thing. No matter how good your original product is, you will likely decide to redesign it at some point in time. No matter what is your utlimatite goal is, you need to treat product redesign strategically. What parts of the system design will be addressed?

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. These are questions you can only answer by looking at the individuality of each customer: What do they care about in your product?

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

Product Talk

OCTOBER 25, 2023

Stepping into your first product leadership role is a major change. You may find yourself less involved in the day-to-day work of discovery and delivery and more focused on higher-level strategy. And it might feel a bit lonelier than when you were an active member of a product trio. You can submit your story here.

Leadership 293

Leadership Product Research Reporting Tools Feedback Software 293

UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Our Process To make our interviews more fruitful, we established specific research objectives.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. Some of these are Fortune 10 software-enabled companies going through digital transformations. At all of them, I start understanding the current state of Product Management.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. And consumers want to hear from the brands they use— 51% expect companies to ask them for feedback directly. . Gather product feedback.

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. It is a good tool to have and can be used over and over again. .

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Product Talk

MARCH 13, 2019

I want to share a little bit more about the work that I am doing there as I think it’s relevant for people working at companies who are starting to adopt continuous discovery practices (in other words, many of you). Students learn the same design process I teach to the product teams that I coach. It will look very familiar to you.

Product Research 241

Product Research Seminar Feedback Software Data Visualization 241

Product Talk

AUGUST 2, 2023

One of the most common responses I get when I talk about continuous discovery is: “That would never work in my organization.” But after working with thousands of product people and organizations of all kinds, I can tell you that everyone is capable of making progress on their continuous discovery journey. What Is Discovery?

Product Research 216

Product Research User Testing Research Software Feedback Software 216

Userpilot

APRIL 16, 2025

According to a recent survey, 80% of consumers are more likely to patronize a company that provides a tailored experience. This statistic buttresses the importance of personalization during app conversion optimization. You must find the right balance of strategies that bring immediate results while driving long-term product growth.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. To have a successful experimentation program, the product managers need 3 things: 1. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

Intercom, Inc.

AUGUST 18, 2021

Here, I’ll share why we decided to revamp our NPS strategy, what survey mechanics proved most effective, and how we’re delivering value by providing actionable customer insights across our company. Revamping how we do NPS surveys. NPS surveys aren’t new to Intercom – we’ve been running them in one form or another for years.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? There are quite a few solutions around, so it might be difficult to find, especially as we’re not talking about one specific set of tools but rather a whole range of different solutions covering a range of use cases.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 193

User Testing Product Research Testing Reporting Tools 193