Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

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Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. In a well structured company with clear product definition, this may only take a couple days of training.

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Product Manager Product Management Research Software Feedback Software 407

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

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Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

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Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Product Innovation Educators

FEBRUARY 1, 2021

Product managers must communicate their ideas to others in ways that are clear and solicit feedback. Visual tools can make information easy to understand and also place it in context. Today, she joins us so we can understand how simple visual tools can make us better communicators. 11:04] Always think about con-text.

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Data Visualization Positioning Strategy User Testing 257

Userpilot

MAY 27, 2024

TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center. This practice also invites you to think of your business goals and current technology limitations. Decide solutions and start building, start by developing an MVP to test early and iterate based on feedback.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

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Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot. Paul, what did we exactly do?

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Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

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Research Software Feedback Software Analytic Tools User Testing 110

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Definitions : First let’s go through some quick definitions to make sure we’re speaking the same language.

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Product Manager Product Management Reporting Tools Technical Review 300

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Read the article to know what it is?

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Reporting Tools Software Developers Software Development Feedback Software 148

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

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Research Software Feedback Software Reporting Tools Data Visualization 136

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Reasons to care about customer engagement include decreased customer churn; enhanced customer retention ; and positive word-of-mouth. Add in-app checklists to guide customers through different tasks and lead them to realize the value of your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Alchemer Mobile

FEBRUARY 17, 2021

When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more. Definition of the Voice of the Customer (VoC). Increase Loyalty. Inform Product Decisions.

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Data Visualization Customer Feedback Customer Experience User Testing 264

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. quality solutions.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Product Talk

OCTOBER 25, 2023

You’ll hear from Trevor Acy , who needed to balance time for learning with bias for action and Iryna Melnyk , who saw how the opportunity solution tree could help her think through some of the challenges she was facing as a product leader. But it’s definitely not a habit that we want to create. The metrics are moving.

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Product Research Leadership Reporting Tools Feedback Software 293

The Product Guy

MARCH 26, 2020

The goals of the meeting were to: Align the team around a single idea or a solution Make team members feel ownership and responsibility Brainstorm unique and creative ideas. I would then brainstorm ideas on my own to prepare for the weekly meeting be prepared to share my own ideas and get feedback. About Andraž Zvonar.

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CTO Coach Product Research CTO User Testing 405

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

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Research Software Feedback Software Product Research User Testing 124

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. Around the world, with offices closed and people staying at home, most of life is happening online now. We’re learning, evolving. Dee: That’s a very good point.

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User Testing Customer Experience Customer Feedback Feedback Software 245

The Product Guy

AUGUST 8, 2024

Core Functions of Product Ops Data Analysis and Insights Product Ops collects and analyzes data from various sources, including customer feedback, product usage, and market trends. Tooling and Technology Management It involves selecting, implementing, and managing the tools and technologies that enable product teams to work more efficiently.

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Feedback Software Analytic Tools Data Visualization User Testing 170

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Strategic partnerships : Collaborate with other companies to enter new markets or strengthen market position by leveraging partners’ strengths. HubSpot broadened its product range to cater to more business needs, becoming an all-in-one customer platform.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. video tutorials , in-app guidance flows, chat support, and more). Appcues: best tool for mobile user onboarding.

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Analytic Tools Feedback Software Research Software Data Visualization 94

The Product Guy

MARCH 27, 2018

When I started my current product role last September, I had a textbook definition of what makes a great product manager. But on day one of the program kickoff, I already began to re-assess my initial definition! The results were not always positive. The quality of the code suffered while features were delayed.

Product Manager 290

Product Manager Product Management Technical Review Software Review 290

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. One of those is definitely product management.

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Engineering Feedback Software Onboarding KPIs Management 214

Userpilot

NOVEMBER 29, 2023

In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it! PM and analytics tools enable managers to automate data collection and reporting, especially in the SaaS space.

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Product Innovation Educators

AUGUST 2, 2021

Our guest, Kenton Hansen, was in that position at Roll20 three years ago. The company now has more than 9 million users on its platform, providing the best of tabletop gaming in an online environment. It was a time of targeted growth, and leadership was excited about growing the platform. Click here to download the Action Guide.

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Research Software Feedback Software Product Management Product Manager 295

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. With the rapid growth of technology, each year brings with it new trends. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies.

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Feedback Software UX User Testing Embedded Analytics 116

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. 2] Use the Right Goals A team is, by definition, a group of individuals who work together on the same goal. Let’s take a look at them.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. This article shows you a step-by-step process and some of the best tools to use. How to gather data for customer sentiment analysis Send in-app surveys to collect quick feedback.

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Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

AUGUST 14, 2024

In this article, we’ll explore definitions, customer segmentation models, benefits, and how to design a customer segmentation strategy that boosts product engagement. – Technographic —preferred device and operating system. – Improving satisfaction among existing customers by adding in-app communication. Get a demo.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. The last 12 of those have been in leadership positions. Make sure you’ve got that viable program or platform. What sticks out?

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Research Software Feedback Software Reporting Tools User Testing 186