Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. And you definitely felt that. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 90

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. The right product metrics give us a read on the health of our product, help us identify strengths and weaknesses, track improvement over time, diagnose problems, etc.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative.

Weak Development Team 137

Weak Development Team B2C Customer Experience Advertising 137

ProductPlan

MAY 22, 2020

It’s not necessarily bad when product management adapts to each company’s specific needs. Below is the discussion Melissa Perri had with John Cutler and Jim Semick on why teams that are scaling need product ops. Processes & Practices: The more product teams grow and multiply, the less homogenous they get.

Data Visualization 128

Data Visualization Weak Development Team User Testing Customer Feedback 128

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

UserVoice

JULY 31, 2017

But for product managers, the yes-man model definitely doesn’t work. Saying no isn’t a bad thing—if we didn’t say no our products would never be released because they would include thousand of features and support every use case imaginable. Identifying and eliminating the bad ideas is the easy bit.

Customer Experience 201

Customer Experience User Testing Weak Development Team Data Visualization 201

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

User Testing 151

User Testing Reporting Tools Research Software Product Research 151

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. We keep iterating.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

APRIL 26, 2018

I hosted Nir on our podcast to learn how to create healthy habits, how to avoid bad ones, what questions thoughtful product designers should be asking themselves, and much more. Here are five quick takeaways: We have good habits and bad habits , which are very different from addictions. Short on time? What makes a habit?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Userpilot

DECEMBER 8, 2024

Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. Includes 5,000 session replays, available across all plans, with options for add-ons on Growth and Enterprise tiers. Free plan available for startups and small teams.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall? In a well structured company with clear product definition, this may only take a couple days of training. Some of them are good, and some of them are bad.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Product Talk

SEPTEMBER 11, 2019

A few weeks later, she offered me a job on her team. I kept meeting with every team in the company to learn more about what my business was good at, even if it didn’t involve direct contact with the products that I was building. When I was at HERE Maps, working with various teams to implement things, they didn’t just “do it.”

Research Software 213

Research Software User Testing Data Visualization Feedback Software 213

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 177

User Testing Weak Development Team Customer Experience Customer Feedback 177

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. You may not understand someone else’s definition or report. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. for sharing information.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mind the Product

APRIL 27, 2017

Some product teams are moving away from written PRDs to visual artifacts like mockups and prototypes. Eric Ries, in his post “What is customer development? Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Visual Methods.

Framework 130

Framework User Testing Research Software Feedback Software 130

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. Short on time? Here are a few quick takeaways.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing. It’s allowing each team to really find what’s going to work best for them.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

ProductPlan

JANUARY 28, 2022

Note: product consolidation has different definitions in different industries. There are several reasons for a product team to consolidate its products. Let’s say your company sells enterprise SaaS solutions. That gives your enterprise buyer the chance to pick and choose. Why Would You Want to Consolidate Products?

Research Software 94

Research Software Weak Development Team Customer Experience User Testing 94

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Second, and more important, it shows the demotivation and binary thinking that can result from bad or nonexistent communication.

Engineering 100

Engineering Weak Development Team Technical Review Software Review 100

The Product Guy

JANUARY 8, 2019

Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. Agile is sometimes seen as a panacea to all product development problems. Enter Lean Customer Development. Key Takeaways.

Product Research 141

Product Research Customer Experience Weak Development Team Agile 141

Ask Benny

JANUARY 25, 2020

They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features. Technical debt is not necessarily a bad thing. What is technical debt? How is technical debt created?

Product Management 109

Product Management Product Manager Weak Development Team Management 109

Ask Benny

DECEMBER 4, 2019

They see it totally as the domain of the development. Most of the developers also do not want product managers involved in technical debt decisions because they feel that product managers care only about features. Technical debt is not necessarily a bad thing. What is Technical Debt? How is Technical Debt Created?

Product Management 109

Product Management Product Manager Weak Development Team Management 109

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JUNE 18, 2023

and moreover, that the most common interpretation was not at all what I wanted to deal with, and definitely not where I believe (to date) most entrepreneurs need help. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. If you are only beginning, it’s clear why.

Naming 134

Naming User Testing Weak Development Team Feedback Software 134

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Guy

AUGUST 10, 2017

A software product could overemphasize a feature that its own team just wanted to build. It lacks an absolute definition. Teams working on products for consumers can recruit survey participants or interviewees online by running ads on their social media channels or ordering results from a survey panel.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. Questions not to ask There are such things as bad questions when you’re interviewing a user.

User Testing 127

User Testing Customer Feedback Customer Experience Data Visualization 127

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Outbound 183

Outbound Technical Advisors Weak Development Team Startups 183