Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Styling requires coding. Source: userpilot.com. Pros of Userpilot. Cons of Intercom.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

DECEMBER 8, 2024

Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. Includes 5,000 session replays, available across all plans, with options for add-ons on Growth and Enterprise tiers. 5 Fullstory session reviews. G2 rating : 4.5/5

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer. That reduces risk.

Feedback Software 107

Feedback Software Analytic Tools User Testing Customer Feedback 107

Intercom, Inc.

NOVEMBER 27, 2019

It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. Software businesses are just like any other business, like Starbucks, Pret A Manger, McDonald’s. And for software businesses, it’s exactly the same. “In You’re international from day one.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior. Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Intercom, Inc.

OCTOBER 29, 2020

And let me tell you, it was definitely not at all cool at that time, but it inspired me to realize that there are some things that humans are particularly great at doing, and then there are things that we can automate in ways that make people’s lives better. And I met my husband, Eric, out here. Karen: Yeah, exactly – for the MBA.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Mind the Product

NOVEMBER 21, 2019

You’ve generated interest in your software. A value proposition can help you to step away from the code and build empathy with your users. As a Digital Team in a Large Enterprise. I’ve lifted an idea straight from the Lean Enterprise book and used it over the last 12 months. Definition of Done.

User Testing 151

User Testing Reporting Tools Research Software Product Research 151

Intercom, Inc.

JULY 29, 2021

From selling bikes to software. And you definitely felt that. I was the first sales hire for a company called Wrike, a product project management software company. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it. You felt how fast it was growing.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Guy

MARCH 27, 2018

When I started my current product role last September, I had a textbook definition of what makes a great product manager. But on day one of the program kickoff, I already began to re-assess my initial definition! The quality of the code suffered while features were delayed. The results were not always positive.

Product Management 116

Product Management Product Manager Technical Review Software Review 116

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. You may not understand someone else’s definition or report. Not everything Not everything involving data is owned by one person or team, even at a large enterprise company. involving data is owned by one person or team, even at a large enterprise company.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One   Engineering-grade testing and code re-use are often discussed but almost never put in place.  And

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Intercom, Inc.

MARCH 8, 2018

Dan: I’ve been in enterprise sales now for 18 years. My first real job was at GE Capital in Australia, and then I moved back to London and joined a company called Complinet, which was a back office compliance software company. Dan: Definitely some advantages as well, as you suspect. Scaling sales in periods of high growth.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Mind the Product

APRIL 27, 2017

A separate set of both written and visual techniques can be used to define solutions that should be implemented in software to address the pain points. Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Focus on Core Problems.

Framework 131

Framework User Testing Research Software Feedback Software 131

Userpilot

NOVEMBER 28, 2024

How much it costs (spoiler: it’s for enterprise plans only). All you need to do is to head to the documentation and copy-paste one line of code. But here’s the kicker— session replay is only available as an add-on for enterprise plans. And let’s be real: enterprise plans are on the pricey side. Mixpanel pricing.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Software Review 84

The Product Guy

JULY 30, 2020

Maybe you have already experienced large meetings with a lot of people who are considered stakeholders which results in managing complex communications due to the number attendees (20-25+). People working on the project: People who are working hands-on in the project such as a software developer, product manager, QA testers or technicians.

CTO Coach 156

CTO Coach Customer Experience Software Review User Testing 156

Userpilot

OCTOBER 27, 2021

Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. It also offers the ability to create product tours “code-free”.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Product Talk

FEBRUARY 10, 2021

I know that Hope and I hear a lot from the teams that we work with that most product people are really eager and they’re really diligent. But definitely, the designer is bringing the usability perspective. That’s definitely not what we want. They want to do the right thing. Tweet This. These are all outputs.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. UserGuiding reviews. Let's take a closer look at some of the user reviews that their customers posted online.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 81

Intercom, Inc.

JANUARY 16, 2020

Andrey: Definitely that was the case, but on the other side we try to follow our users and usage patterns in the product. Has there been any similar moments for you in terms of seeing sudden growth due to changes you’ve made in the products or maybe your business model? I think that they’d like that.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Intercom, Inc.

AUGUST 26, 2021

Ciaran says they had a problem with their software. It definitely wasn’t me. We had this idea to sort of build part of the app where we could go in as admins in the backend, create a message, and our customers would see that message as they were using the software. They needed a solution. Ciaran Lee: We had this idea.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Gainsight

APRIL 27, 2020

Virtual work, on-demand delivery, and telemedicine were all catapulted forward due to this terrible tragedy. A natural question for SaaS execs and investors is to ask “What will change for the future about SaaS due to this crisis?”. We definitely can’t do it during a crisis. ” I agree with that.

Research Software 99

Research Software Technical Review Software Review Reporting Tools 99

The Product Coalition

AUGUST 15, 2023

Compare this to another example where a family owned packaging company has started developing software to automate a packing process. It may also get referred to as the company’s shares, enterprise value or value. Profits, in practice, are a little more complicated with various definitions and measurements available.

Development 127

Development Technical Review Customer Experience Software Review 127

ProductPlan

AUGUST 12, 2024

Let’s discuss ways we can help your enterprise organization grow! Book a Consultation Enterprise Growth Platform Capabilities Unlimited Roadmaps Easily collaborate, share, and transfer between users. We) definitely want to thank you for that and give kudos to you and your team for all of the onboarding to get us here.”

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

The Product Guy

OCTOBER 1, 2018

As a product manager, it can be quite daunting to start a new software product from scratch. Having a product vision and strategy can facilitate the definition and prioritization of features down the line, and ease the communication with stakeholders. Feature Definition. What change will it bring to the world? Better Decisions.

Roadmap 133

Roadmap Customer Experience Workshop Document 133

Product Innovation Educators

DECEMBER 16, 2024

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?

Research Software 65

Research Software Feedback Software User Testing Product Research 65

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

ProductPlan

JUNE 1, 2023

No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. Noisy customers When it comes to your product roadmap, the customer is most definitely NOT always right , especially when they ask for specific features. Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii) 2 – The best customer success software will be no-code.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. This definition resonated deeply with me a few weeks ago while connecting with several designers on their latest works.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Userpilot

JUNE 25, 2022

Whatfix is a digital adoption platform for both employee and user onboarding, aimed at larger enterprise companies. Let's see how Whatfix compares to other software applications for user onboarding and on-screen guidance for employee training! for employee onboarding use case for enterprises: Walkme. What is Whatfix.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Mind the Product

APRIL 6, 2020

Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. This is what we did.

Product Strategy 124

Product Strategy Strategy Feedback Software Customer Experience 124

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. When designing personas for enterprise applications, here are some key aspects to keep in mind: Role-Specific Needs: Enterprise personas often represent users with specific job roles.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52