Intercom, Inc.

NOVEMBER 7, 2019

Nico: Definitely. Nico: Definitely. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. Nico: Oh yeah, definitely.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

MAY 10, 2018

Andrew: Definitely. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea. Adam: What drew you back? Was there a particular challenge or an itch you wanted to scratch?

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

AUGUST 12, 2021

And so, you’re definitely going to see some businesses that make a choice to say, “I’m going to buy one video platform, and I’m buying one messaging platform. It can be definitely like a slippery slope down that road. We’ll be at Enterprise Connect, which is a big customer support conference.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. We’ve definitely heard that story before. Then we also look at inbound as a separate function.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Usersnap

SEPTEMBER 27, 2022

If you can increase your bug tracking speed, then you can definitely produce better products in less time. But it definitely doesn’t lack any key features. Therefore, Redmine is definitely more than just a bug tracking tool. Today, Bugzilla is still used by big enterprises as well as some pretty huge open source projects.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Brian Balfour

JULY 18, 2017

Let's return to the definition of Channel Model Fit, that channels are determined by your model, and look at why that is. They have higher ARPUs and can therefore take advantage of high CAC channels such as content marketing, inbound/inside sales, or channel partnerships. CAC Spectrum.

User Testing 65

User Testing Outbound B2B Inbound 65

Userpilot

JULY 12, 2021

Heap is a comprehensive product analytics suite that tracks all sorts of in-app user interactions and requires no prior definition or configuration of events. Larger organizations can opt for its enterprise solution, Analytics 360. You’ll have to contact their sales team to get a price quote for the enterprise version.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. By the time that I actually left Slack, I was senior manager of enterprise. Is it true enterprise?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

The Product Coalition

JULY 3, 2018

Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. Definitely new WordPress integration. From the early days of our startups, we’ve always invested a lot in great customer support.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Gainsight

JANUARY 8, 2019

Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. INBOUND | September 3-6, Boston, MA.

Events 45

Events Inbound Data Visualization B2B 45

Intercom, Inc.

NOVEMBER 5, 2019

Dave: So, segmentation definitely plays a part of it? Before I was a sales manager at Slack, I was an Enterprise AE for a few years and I was also an AE for five years before coming to Slack. As a Series A business, we have teams in Sydney, Dublin, and LA, and a mixture of inbound and outbound now. Derek: Oh, absolutely.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Intercom, Inc.

AUGUST 10, 2018

It’s powered by Operator, our bot technology, and if your business has a website, this is definitely going to help you grow your customer base and make your sales, marketing, and support teams more efficient and hopefully a little bit happier as well. Will: Yes, so today we’re launching Custom Bots. The rise of messengers.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Userpilot

JULY 1, 2024

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. The insights gained helped shape their all-in-one inbound marketing, sales, and service platform, which has become integral to their users’ daily operations.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Andrew Chen

MAY 14, 2018

Andrew: Definitely. They did an amazing job bringing that all the way up to hundreds of millions of users and then their products for the enterprise, like Paper, are all extensions of that core idea. Adam: What drew you back? Was there a particular challenge or an itch you wanted to scratch?

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Userpilot

APRIL 25, 2024

The choice between these depends on factors like your budget, time constraints, and whether you need exploratory data or definitive answers. The insights gained helped shape their all-in-one inbound marketing, sales, and service platform, which has become integral to their users’ daily operations.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Gainsight

DECEMBER 23, 2019

Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. So, is there inbound coming in? So, we look at a number of factors when we’re looking at customer success organizations and even in the venture world, frequently ask how big is your organization?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

NOVEMBER 19, 2019

We also drove a huge amount of inbound. You know when you look at the trajectory of high growth companies especially in B2B enterprise, I think we rank up there pretty much at the top of them, the top right. You’re obviously not going off to do something else because you’re definitely not an entrepreneur … are you?

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JANUARY 28, 2019

When you dig into it, you realize you can’t say it doesn’t work because there’s no definition of what brainstorming is. Or maybe you need a classic enterprise sales person who goes into the market and makes leads happen.

Research Software 40

Research Software Feedback Software Customer Experience Magazine 40

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. Are you a more low-cost small business option, or do you offer advanced features for enterprise organizations? SaaS Inbound Marketing. Determine Your Saas Marketing Goals.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Business of Software Conference

JANUARY 16, 2020

You’re definitely not a database.’ So I worked at a company and we were in the enterprise CRM space. So the King of enterprise CRM at the time was this big company called Siebel. Importantly though we got to thinking maybe we’re not enterprise CRM. The end he says ‘No you’re not a database.’

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

FEBRUARY 28, 2019

What typically happens to tech companies is they start off maybe in mid market, and they decide very quickly to go to enterprise. We’re also good at inbound marketing, it turns out, so that has been pivotal to our success. Generally in our industry, it started pro-enterprise. They’re created by inbound demand.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137