Lenny Rachitsky

MARCH 5, 2024

I know many guides exist, but until this post, I’ve never had one definitive guide to share with people that doesn’t also overwhelm them. If you want to chat with Leo about your launch, learn more about his service here , and grab a time to chat with him here. A huge thank-you to Leo for sharing his hard-earned wisdom.

Startups 129

Startups Feedback Software Onboarding KPIs Customer Experience 129

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

Additionally, it should be customizable, support feedback analytics and response monitoring, as well as integrate with popular third-party tools. Pendo offers impressive analytics, in-app feedback, and product adoption features – all in one place. There are two major drawbacks to Chameleon. But it all comes at a price.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Department of Product

JUNE 27, 2022

Poor structure can make things worse. Structural decisions are business critical. Define your org structure There are many ways to organize product development. Each function (Engineering, Product, and Design) has their own reporting structure and organization. For example, Frontend and Backend teams.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

MAY 30, 2023

However, the platform is buggy and the analytical features are limited. The tool is renowned for its easy-to-use UI and excellent customer support team. Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Comparing Whatfix vs Apty vs Userpilot?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 23, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 1, 2023

Using tools, non-technical people such as product managers or customer success managers can collect and analyze user feedback at scale, without having to rely on developers. With that being said, Whatfix isn’t a perfect tool: it does a poor job when it comes to analytics and customization. But it all comes at a price.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 4, 2023

While it’s known for its robust analytics, Pendo lets you easily create onboarding experiences. UserIQ is a platform designed for customer success teams but can be used for adoption purposes as well. Nevertheless, several users have reported encountering frequent bugs while using the tool. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 3, 2023

However, users have reported frequent bugs. UserGuiding dashboard UserGuiding is a product adoption tool that helps companies to create interactive user guides and in-app walkthroughs to onboard, engage, and retain their users. Set up intuitive product tours without needing to rely on development help as it’s all drag and drop.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 27, 2023

The tool should support multiple forms of micro surveys , have customization capabilities, support feedback analytics and response monitoring, as well as 3rd party integrations. With Apty you can trigger different in-app surveys embedded into multiple UI patterns and then get detailed feedback analytics inside the Admin Console.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback , or NPS – you’ll find the answer if Walkme, Apty, or Userpilot is the best fit for you here! Apty’s analytics lets you create training and onboarding materials that meet the needs of your customers and employees.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 4, 2023

Although renowned for its powerful analytics , it also enables easy creation of onboarding experiences. Its Chrome extension builder is user-friendly, even for non-technical employees on your team. Moreover, its feedback functionality enables you to develop in-app surveys, including NPS surveys. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 8, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if UserGuiding, Stonly, or Userpilot is the best fit for you here! We know that review sites aren’t always super-helpful. Let’s dig in! UserGuiding for user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find out how Pendo performs vs Stonly vs Userpilot – and which one is the best choice for you! Let’s dig in! Userpilot is a comprehensive digital adoption platform (DAP).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 30, 2023

However, the platform is prone to bugs, and the available analytical features are somewhat limited. This tool is highly regarded for its user-friendly interface and exceptional customer support team. Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 4, 2023

UserGuiding dashboard UserGuiding is a product adoption tool that helps companies to create interactive user guides and in-app walkthroughs to onboard, engage, and retain their users. It provides a no-code solution that allows non-technical teams to design and implement in-app experiences without any coding skills.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback , or NPS – you’ll find out how Walkme performs vs Spekit vs Userpilot – and which one is the best choice for you! However, it doesn’t offer complete UI patterns and there have been performance issues reported.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 8, 2022

A GTM strategy provides direction for all team members, reduces your product’s time to market, and helps you cut costs. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. The result is a clear sense of direction for all teams.

Feedback Software 77

Feedback Software User Testing Product Research Strategy 77

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, Help Scout, or Userpilot is the best fit for you here! By using Help Scout, businesses can efficiently manage customer interactions and monitor and resolve any issues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Appcues dashboard.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MAY 18, 2023

Whether your primary focus is improving user onboarding , leveraging product analytics, collecting user feedback, or implementing NPS strategies, you’ll find the answers you seek here. Join us as we help you make an informed decision on whether Chameleon, Spekit, or Userpilot is the perfect fit for your business needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

Whether you are primarily seeking to enhance your user onboarding , product analytics, collect user feedback, or NPS, you will find the information you need to determine if UserGuiding, ProductFruits, or Userpilot is the most suitable option for your requirements. Userpilot is a comprehensive digital adoption platform (DAP).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, ProductFruits, or Userpilot is the best fit for you here! Let’s dig in! Userpilot is a comprehensive digital adoption platform (DAP). But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

The next key features are feedback analytics and response monitoring, which will not only help you collect feedback but also analyze it and understand your customers’ intent. With Pendo , you’ll have access to impressive analytics, in-app feedback, and product adoption features , all in one place.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

The Product HQ

FEBRUARY 1, 2023

What are best practices for organizing teams and maintaining feature parity when targeting multiple platforms?” Based on that, this is how we tackled team organization and feature parity, though your mileage may vary. Team Organization Note: We were in a unique situation with offshore teams.

Technical Review 52

Technical Review Embedded Analytics Weak Development Team Document 52

Userpilot

APRIL 27, 2023

NPS dashboard in Userpilot. GET A DEMO 14 Day Trial No Credit Card Required NPS metrics vary across industries and checking what’s the average in your industry can give you some context into what’s a good or bad score. What is a bad Net Promoter Score (NPS) for SaaS? Source:CustomerGauge. What is a good NPS score for SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

The Product Coalition

MARCH 16, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. I’ve found it particularly useful to check with customers which other software systems they use during initial discussions, and then to make it a part of the persona definition.

Reporting Tools 64

Reporting Tools Data Visualization Customer Experience User Testing 64

Userpilot

APRIL 6, 2021

Align your team incentives around retention Conclusion. Retention strategies are used by SaaS companies to maximize repeat business and make revenue more predictable. Even if your first effort is poor, it’s always easier to edit than it is to create. You can make the same argument for SaaS businesses. Source: LinkedIn.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Business of Software Conference

JANUARY 6, 2020

We talk about this sort of this loop we collect, we verify the accuracy, and we embed and empower that knowledge and make it accessible to folks who need it, to give a little bit of context about what Guru does. spring and when things are going bad it’s an AI winter. And right now we’re in an A.I. I don’t know.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Userpilot

JUNE 27, 2023

Whether your primary focus is enhancing user onboarding , improving product analytics, collecting user feedback, or assessing NPS (Net Promoter Score), we will explore how Userlane, Apty, and Userpilot perform against each other, helping you determine the best choice for your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Userlane, Spekit, or Userpilot is the best fit for you here! However, Userlane allows you to only build logic flows (“lanes”) directly in the tool’s dashboard.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Business of Software Conference

JUNE 5, 2019

We had made a bad hire. They were just massive calculators you’d feed and punch cards they do calculations they spit out these reports, you take the reports around and hand them out to folks who would never read them and then they go back. This came out of one of the early conferences we came to, BoS conferences in the US.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

FEBRUARY 10, 2020

She will talk about some of the ways that companies can provide a better environment for humans to work and share how she came to realize that in her startup, she had to bring her ‘best self’ to the business every day – no one else in the business has more impact on the morale and well-being of the team than the CEO.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40