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How we run project retrospectives at Intercom

Intercom, Inc.

The definition of insanity is doing the same thing over and over again, but expecting different results. We share feedback with each other all the time, not just for bi-annual or annual reviews. We share feedback with each other all the time, not just for bi-annual or annual reviews. Everyone is busy.

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Top CX Trends That Are Shaping the SaaS Industry in 2022

Userpilot

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Results from the State of SaaS Onboarding report.

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How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

Gainsight

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience. The tools I use every day are now available on the go.

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Website Feedback Tool: A new way to stress-free customer feedback

Usersnap

Embed a feedback button on your website. Difference between Website Feedback Software and Website Feedback Tool. Difference between Website Feedback Software and Website Feedback Tool. It can be built into a CRM or could be a standalone service. Embed a feedback button on your website.

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How to Launch Automated Surveys in SaaS

Userpilot

If your answer is never, your team is definitely missing out on a productivity catalyst. Userpilot and Typeform [long-form surveys only that you can embed] are the best tools for automating surveys. Some actions you can specify as triggers in your automation software are: completing a milestone [e.g. What are automated surveys?

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Customer Engagement Marketing for SaaS: Definition, Strategies, and Examples

Userpilot

Embed educational microvideos in the UI so users can visualize exactly how to use your product. Implement an in-app resource center as a channel for self-service support and prevent users from disengaging. Set up loyalty programs where you can reward your customers for leaving feedback, reviews, and bringing in referrals.

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Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.