Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit. Counter-positioning.

Strategy 212

Strategy User Testing Technical Review Software Review 212

The Product Coalition

MARCH 24, 2021

Figure 1: Technolgoy Adoption Life Cycle Explore the Battlefield Geoffrey Moore suggests in his book “Crossing the Chasm” to create different target customer scenarios and select the target niche market based on a scoring system. Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3.

User Testing 150

User Testing Research Software User Friction Customer Experience 150

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Inevitably I still re-create the high-level roadmap in presentations for All Hands meetings, exec reviews, and sometimes even customers. Design: Customer Discovery Insights.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Tyner Blain

MARCH 2, 2025

To do this, the team must align on the definition of success for the acquisition. To define what needs to be repaired, improved, or created, the product manager needs to know what the definition of success could be. You operate as a product manager with a degree of agency established by your org design and process definition.

Customer Experience 64

Customer Experience Weak Development Team User Testing Definition 64

Intercom, Inc.

JULY 23, 2020

My background is definitely atypical. But starting out my career, it was definitely like, “I want to do this, so let me just do anything and everything I can to get business.” He was super nerdy, super technical and definitely wanted to look at problems from all angles and figure out how to solve them. I feel lucky.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Alchemer Mobile

JULY 16, 2019

Over 73 percent of consumers use multiple channels to shop ( Harvard Business Review ). We believe they’re definitely worth their salt and quite frankly, worth the hype too. Who says video tutorials and newsletter support are only for boring and complicated electronic systems? It’s only natural to wonder why.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

ProductPlan

JUNE 1, 2023

Noisy customers When it comes to your product roadmap, the customer is most definitely NOT always right , especially when they ask for specific features. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities. We are in the “delight” business after all.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Intercom, Inc.

NOVEMBER 4, 2021

” And that shows up just in everything we do, in every conversation we have, in every performance review, this really intuitive kind of sussing out the thing, asking ourselves if it’s on track. We are that from an identity system standpoint. And it’s really difficult. And that’s a unique thing about Intercom.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

The Product Coalition

JUNE 11, 2020

And the next ones usually go as “Now we have a better understanding of the main features our product has to have” and “Now we know they don’t have this feature we want to add, so it will be our differentiating point”. Sadly, all of these are huge delusion. I’m not saying the feature comparison isn’t useful. It’s not enough to do it once.

Systems Review 78

Systems Review Feedback Software Differentiation Customer Feedback 78

Product Management Lessons from the Trenches

DECEMBER 17, 2018

To help get you thinking about whether NLP is right for your business, here are some example use cases where NLP adds value: Enhance Humans Navigation IVR systems: helping consumers get routed to the person or information they need without going through a brutal phone tree (Liberty Mutual, I’m looking at you!). Part of Speech Tagging?—?identifying

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Usersnap

APRIL 12, 2019

Definitely not! Such differentiation applies to any combo of Google fans or prospects. Web testing and design suggestions greatly benefit from this system. Field tests, like on-location inquiries, can drag on due to logistics. User loyalty is the natural result.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . I appreciate the concept of the “business operating system” and balancing the agile enterprise.

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). What actually made me most comfortable was when they said they were building their system like a ledger, so it can’t be messed up.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. Through surveys based on the Net Promoter Score system, companies can not only track but also increase the number of loyal customers by examining the data gathered from these Net Promoter Scores.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Lenny Rachitsky

APRIL 9, 2024

Furthermore, soft skills like product sense, communication, creativity, and being the glue that enables a team to operate at their very best will become even more important (and a differentiator among companies). That being said, I can definitely imagine AI tools will get good at pointing out UX challenges and suggesting best practices.

Data Visualization 133

Data Visualization Product Manager Product Management Research Software 133

Userpilot

NOVEMBER 8, 2022

Differentiate your product from other similar products on the market to avoid product parity. Differentiate your product. Product differentiation involves highlighting the unique features of your product that stand it apart from the competition. Goals: What job is the user trying to do?

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. They’ll say, “We’re going to build a better email system.” What are the first steps you’re taking to understand how to position it? You can worry about that later.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

OCTOBER 27, 2021

Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. Set up basic contextual onboarding to differentiate user experience. Here’s a rundown of some of the most important differentiating factors: Implementation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Studio

MAY 30, 2023

Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Usersnap

JULY 16, 2021

Definitely not! Such differentiation applies to any combo of Google fans or prospects. Web testing and design suggestions greatly benefit from this system. Field tests, like on-location inquiries, can drag on due to logistics. User loyalty is the natural result.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

The Product Coalition

JULY 8, 2019

By definition, it’s a growing list of records, called blocks, that are linked using cryptography. As Harvard Business Review calls it “it’s the first native digital medium for value, just as the internet was the first native digital medium for information. It’s a complex technology, but the idea is very simple.

Technical Review 61

Technical Review Artificial Inteligence Systems Review Data Visualization 61

ProductPlan

JULY 10, 2020

There are widely varying definitions of customer experience. However, if you’re in the business of a technology-based product customers will not differentiate these disparate experiences from the product itself. It also ensures continuity with 3rd party systems so the product can remain the single digital customer touchpoint.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. That’s why you need to do these internal reviews as well.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Dear Strategy

OCTOBER 15, 2018

So, I would definitely recommend that you go back and refer to that episode if you have a chance. In practical terms, this means that you may not be able to rely on features alone to differentiate your products in the software space. That’s 20 different systems. I started with choosing systems that did what I needed them to do.

Technical Review 53

Technical Review Technology Strategy User Testing 53

Product Solving

AUGUST 26, 2020

Spoiler: You can definitely remove too much friction, and your users are the ones who will suffer because of it. The best definition I have seen for product friction comes from an essay by Sachin Rekhi called The Hierarchy of User Friction. You should definitely read Sachin’s post in full. What happens if you do?

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Userpilot

OCTOBER 28, 2020

Using the unique Driven Actions system (pictured above) you can set action triggers for different elements of the tour. Product tours don’t have to be completely linear, but reviews suggest that not all use cases can be accommodated. Check out the review sites and you’ll see a lot of grumbles. Source: userpilot.com.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

NOVEMBER 18, 2020

But if any of those definitions were true, what would be the benefit for you of having more of them? We need to look elsewhere if we’re going to find a definition of power user that explains why you would care about how many of them you have… Three benefits power users bring you: #1 They increase Average Customer Value (ACV).

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

APRIL 7, 2024

Here’s a simple process for identifying the needs of your target audience: Monitor industry trends : Regularly review industry reports, attend relevant trade shows, and subscribe to leading industry publications and newsletters to stay ahead of emerging trends that can inform product development and marketing strategies.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

JULY 8, 2020

Your definition of “User Activation” should include: Everything that you’ve shown makes a positive difference to retention in (say) the first 90 days. It’s also important to differentiate Activation from Engagement. The best ways to do this are: In-app or email surveys and rating systems. We’ll look at the others another time.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. I’ve always worked on SaaS products—so I can’t speak to personal experiences on both sides—but there are definitely different revenue considerations. Switching has become easier.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

BrainMates

MAY 28, 2019

Interview responses were tallied and objectively reviewed to validate and invalidate our assumptions and to identify patterns to drive ideas in the Innovate phase. To stay anchored in customer problems, we reviewed good user stories and acceptance criteria practices with the engineering teams. Step 8: Provide a public visual reminder.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Take time to review the latest thinking in your industry. Review them all. Review the product roadmap. Evaluate existing processes and systems.

Technical Review 52

Technical Review White Paper Product Manager Product Management 52

Userpilot

DECEMBER 6, 2021

Advanced analytics like the capability of calculating customer health scores and engagement levels automatically, is definitely a plus. Mobile app onboarding: Userpilot doesn’t work on mobile apps, so if mobile is a target market for you, Pendo is definitely worth considering. Basic analytics are a must. Onboarding – Chameleon.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 18, 2022

In our State of SaaS Onboarding report, we reviewed the onboarding flows of over 100 SaaS applications. We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. A frictionless signup flow makes it fast and easy for users to jump straight into the product dashboard.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Roadmunk

SEPTEMBER 21, 2017

Author: First Round Review. Author: First Round Review (or at least someone from there…). Author: Still unknown, but First Round Review again. Not really an article, but this Quora thread compiles answers from various product leaders about what differentiates the crème de la crème of product management. Author: Multiple.

Article 81

Article User Testing Product Research Product Manager 81