Intercom, Inc.

JULY 29, 2021

And you definitely felt that. But looking at BrowserStack, looking at the product they had, the market, the growth rate, the customers they already had in Europe… And they were looking for somebody to scale out their enterprise business across Europe. We have SMB mid-market enterprise. You felt how fast it was growing.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Intercom, Inc.

JUNE 6, 2019

We leverage customer data, and we look for the statistical outline data points that are the best predictors of whether someone will convert or not, how much money they’re going to pay, whether they’ll slide into a self-serve versus an enterprise plan – things like that. Liam: Definitely. Build a better roof, a better floor.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

JULY 4, 2019

Here are five quick takeaways: Narrow your definitions. Brian: It seems like it’s one of these things that’s definitely bubbling up in so many different places at the same time. Narrow your definitions. Brian: I think that definition was probably the biggest aha moment for me, reading through this.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Lenny Rachitsky

JUNE 11, 2024

If you’re not a subscriber, here’s what you missed this month: On saying no The art of the pivot, part 1: The definitive list of successful pivots The art of the pivot, part 2: How, why, and when to pivot In defense of feature team PMs Subscribe to get access to these posts, and every post. Learning best practices 16.

User Testing 109

User Testing Research Software Analytic Tools Technical Review 109

Intercom, Inc.

NOVEMBER 4, 2021

But, and perhaps more importantly, you have to figure out a way to evolve your brand, to make it resonate with an enterprise audience without losing whatever quirkiness made you unique in the first place. Going upmarket usually involves a rebranding effort to appear more enterprise-ready. As I said, they’ve been quite busy.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Ask Benny

JANUARY 25, 2020

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 109

Product Management Product Manager Weak Development Team Management 109

Ask Benny

DECEMBER 4, 2019

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 109

Product Management Product Manager Weak Development Team Management 109

The Product Coalition

MARCH 26, 2019

Understanding how B2B product management is a different ball game altogether Product folks who have worked on the early stage enterprise products may relate with the title. Building an enterprise product is a whole lot different from building a consumer product. And enterprise is not an individual.

Enterprise 60

Enterprise User Testing Analytic Tools Research Software 60

Sachin Rekhi

FEBRUARY 16, 2020

I find that every business requires at least these 8 product/market fit hypotheses that make up their product strategy, but your specific business may have more: Target audience Problem you're solving Value propositions Strategic differentiation Competition Acquisition strategy Monetization strategy Key performance indicators (KPIs).

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

APRIL 6, 2020

Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. This is what we did.

Product Strategy 117

Product Strategy Strategy Feedback Software Customer Experience 117

Intercom, Inc.

OCTOBER 29, 2020

And let me tell you, it was definitely not at all cool at that time, but it inspired me to realize that there are some things that humans are particularly great at doing, and then there are things that we can automate in ways that make people’s lives better. We were definitely early. So that was definitely one thing.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

JULY 28, 2022

The boom at the time was around ERP (Enterprise resource planning) and client-server applications for large-scale enterprises, and that’s where I started my career. There’s definitely a culture of togetherness, collaboration, and transparency, and we’re all focused on providing the best outcomes for our customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Mind the Product

APRIL 27, 2017

Some product teams will use written methods across both the problem identification and solution definition steps, while others will use visual methods. Developers may be more comfortable knowing exactly what the finished product should “look” like, especially if the company views its design and user interface as a differentiator. .

Framework 122

Framework User Testing Research Software Feedback Software 122

Intercom, Inc.

JULY 21, 2022

All you have to do is enter your email to get started'” As Slack expands into a larger enterprise product, you have to start appealing to groups of people and types of roles and industries that aren’t in that early adopter group. We spend a ton of time on problem definition. There is definitely an innovation in that space.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

BrainMates

NOVEMBER 1, 2021

If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?” Failure Point #3 – No clear differentiation in the market. One final consideration is how your product may differentiate in your own product portfolio. Failure Point #4 – Poor design & execution.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. We’ve definitely heard that story before. Sometimes it’s hard to stand your ground.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

The Product Coalition

MARCH 7, 2023

This was an insight that I heard from many users, and although we had many features in our app that differentiated us from competitors, I developed a stronger understanding of why our users thought the capability to mix different players in the same bet, is a big differentiator, through this question.

User Testing 122

User Testing Customer Feedback Customer Experience Data Visualization 122

Userpilot

AUGUST 29, 2021

With cross-platform tracking, real-time analytics, powerful behavioral analytics , enterprise-level security measures, and solid customer support, Amplitude Analytics is a powerful analytics solution designed to meet the requirements of modern-day product and growth teams. Which features are they engaging with the most? Setting data range.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Userpilot

OCTOBER 27, 2021

At its core, WalkMe is an enterprise solution for employee onboarding. Its typical customers are also large, enterprise-level companies with user onboarding needs. Set up basic contextual onboarding to differentiate user experience. Here’s a rundown of some of the most important differentiating factors: Implementation.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Intercom, Inc.

FEBRUARY 22, 2018

I know your definition is slightly different than a lot of others. By definition that probably isn’t going to happen in one single sitting or within a couple minutes, and would require getting people to come back into your product. If it’s an enterprise product, it better make them look good to their colleagues.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. . Balancing the Agile Enterprise .

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Ask Benny

JANUARY 25, 2020

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Ask Benny

JANUARY 25, 2020

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Ask Benny

DECEMBER 4, 2019

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

The Product Coalition

DECEMBER 5, 2019

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Intercom, Inc.

DECEMBER 13, 2018

What’s your differentiator? When you work at Cirque du Soleil, by definition you don’t have a PC and a desk every day when you go to work. We are going from having an enterprise business to having a mid-market business to investing in an SMB business. RBS was our first customer. That’s the beauty of Workplace.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

ProductPlan

JUNE 6, 2023

In addition to serving as an early warning signal, good product metrics matter because they help you align your product team around common definitions of product success and make better product decisions. With enterprise licenses that allow for an unlimited number of users, counting paying customers/organizations may be a better plan.

Product Management 98

Product Management Product Manager User Testing Customer Feedback 98

Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. We have enterprise customers like 3M and Costco too. Trying to think about a holistic definition of our customers was a challenge. We have 32 people and counting. .

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

ProductPlan

MAY 7, 2019

Enterprise. Enterprise. By its very definition, North Star Metrics are based on the past. Common vision, differentiated objectives. ProductPlan for the Enterprise. Enterprise IT Roadmap. Try it Free. Integrations. Try it Free. Integrations. Roadmaps. / Are North Star Metrics Leading You Astray? “You

Customer Experience 98

Customer Experience User Testing Weak Development Team Roadmap 98

Userpilot

NOVEMBER 22, 2021

Pre-recorded demos are often too generalized to appeal to customers with varying use cases so using live demos alongside trials as a differentiated approach can be well worth the time investment. Therefore, the demo definitely helped us in welcoming new clients to the Chanty family. ”. How easy-to-use is your product?

Demo 91

Demo Feedback Software User Testing Customer Experience 91

Lenny Rachitsky

MAY 14, 2024

No single post, video, or tweet is going to give you a definitive answer for whether you should pivot or not, but the truth is that pulling the plug on one thing often allows something much better to flow through. You’ve spent so long convincing people (and yourself) that this is a huge idea.

User Testing 118

User Testing Research Software Product Research Customer Experience 118

Mironov Consulting

AUGUST 27, 2017

Major account sales teams, by definition, work only a few large accounts – often assigned from a “named account” list. (An At enterprise software companies, there may be entire teams assigned long-term to a single customer. Will this be a “checkbox item” or strong differentiation for us and our customers?

User Testing 78

User Testing Banking Reporting Tools B2B 78

Mironov Consulting

DECEMBER 5, 2023

”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.”  Last … we could build an SMB-ready product alongside our current enterprise offering. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Userpilot

DECEMBER 6, 2021

Advanced analytics like the capability of calculating customer health scores and engagement levels automatically, is definitely a plus. Enterprises: The price, the wide range of services provided, and the super analytics make Pendo more suitable for bigger businesses. Basic analytics are a must. Onboarding – Chameleon.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

ProductPlan

JUNE 1, 2023

Noisy customers When it comes to your product roadmap, the customer is most definitely NOT always right , especially when they ask for specific features. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities. Otherwise, there are likely better things to work on.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Userpilot

JANUARY 16, 2023

Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. The pricing differentiation happens mostly on the service level (e.g. The pricing differentiation happens mostly on the service level (e.g. Userpilot reviews. Userpilot sits in that sweet spot.” – Saurav S.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Software Review 101