NextBigWhat

DECEMBER 28, 2020

Note that the core product management skills, i.e.empathy, customer centricity continues to be the important elements of the PM role, but in order to avoid yada yada gyaawn, let’s focus on the actionable new skills which will truly differentiate the great product managers from average ones, given the tailwinds. A lot of it.

Research Software 137

Research Software Feedback Software User Testing Product Management 137

The Product Guy

AUGUST 13, 2020

It was a mind expanding exercise and set a clear structure for me to rethink what is really the differentiation factor in our product. . In a well structured company with clear product definition, this may only take a couple days of training. In our daily life, there are so many products being used and promoted. Better Decisions.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Ask Benny

JANUARY 25, 2020

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 109

Product Management Product Manager Weak Development Team Management 109

Ask Benny

DECEMBER 4, 2019

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 109

Product Management Product Manager Weak Development Team Management 109

The Product Coalition

MARCH 7, 2023

This was an insight that I heard from many users, and although we had many features in our app that differentiated us from competitors, I developed a stronger understanding of why our users thought the capability to mix different players in the same bet, is a big differentiator, through this question.

User Testing 139

User Testing Customer Feedback Customer Experience Data Visualization 139

Mironov Consulting

DECEMBER 5, 2023

”  “Once product/engineering give us hard dates tied to exact feature definitions and use cases and Ideal Customer Profiles, Sales can form the right account-based selling teams.”  Last … we could build an SMB-ready product alongside our current enterprise offering. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. It shapes how customers perceive your product, focusing on its unique features and benefits to differentiate it from competitors.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Mind the Product

APRIL 6, 2020

Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. This is what we did.

Product Strategy 119

Product Strategy Strategy Feedback Software Customer Experience 119

Intercom, Inc.

JULY 15, 2021

The whole essence of this, I was a part of the journey to lead with design-based differentiation, and that was a huge draw. Good design in enterprise is really about enabling any user to get their job done in a system or a set of products without any friction. Arin: It’s definitely iterative. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

OCTOBER 27, 2021

At its core, WalkMe is an enterprise solution for employee onboarding. Its typical customers are also large, enterprise-level companies with user onboarding needs. Set up basic contextual onboarding to differentiate user experience. Here’s a rundown of some of the most important differentiating factors: Implementation.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Intercom, Inc.

JULY 29, 2021

And you definitely felt that. But looking at BrowserStack, looking at the product they had, the market, the growth rate, the customers they already had in Europe… And they were looking for somebody to scale out their enterprise business across Europe. We have SMB mid-market enterprise. You felt how fast it was growing.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

ProductPlan

JUNE 6, 2023

In addition to serving as an early warning signal, good product metrics matter because they help you align your product team around common definitions of product success and make better product decisions. With enterprise licenses that allow for an unlimited number of users, counting paying customers/organizations may be a better plan.

Product Management 98

Product Management Product Manager User Testing Customer Feedback 98

Ask Benny

JANUARY 25, 2020

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Ask Benny

JANUARY 25, 2020

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

BrainMates

NOVEMBER 1, 2021

If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?” Failure Point #3 – No clear differentiation in the market. One final consideration is how your product may differentiate in your own product portfolio. Failure Point #4 – Poor design & execution.

Weak Development Team 105

Weak Development Team Product Research Development Transportation 105

Userpilot

AUGUST 29, 2021

With cross-platform tracking, real-time analytics, powerful behavioral analytics , enterprise-level security measures, and solid customer support, Amplitude Analytics is a powerful analytics solution designed to meet the requirements of modern-day product and growth teams. Which features are they engaging with the most? Setting data range.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

The Product Coalition

DECEMBER 5, 2019

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Ask Benny

DECEMBER 4, 2019

While it is definitely a feasible and reasonable solution it is far from perfect and has some disadvantages, as I will try to depict below. If you would have built it the right way, you would have wasted expensive resources on engineering problems instead of discovering how to come with a differentiative solution.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. . Balancing the Agile Enterprise .

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Lenny Rachitsky

MAY 14, 2024

No single post, video, or tweet is going to give you a definitive answer for whether you should pivot or not, but the truth is that pulling the plug on one thing often allows something much better to flow through. You’ve spent so long convincing people (and yourself) that this is a huge idea.

User Testing 112

User Testing Research Software Product Research Customer Experience 112

Userpilot

NOVEMBER 22, 2021

Pre-recorded demos are often too generalized to appeal to customers with varying use cases so using live demos alongside trials as a differentiated approach can be well worth the time investment. Therefore, the demo definitely helped us in welcoming new clients to the Chanty family. ”. How easy-to-use is your product?

Demo 90

Demo Feedback Software User Testing Customer Experience 90

Intercom, Inc.

NOVEMBER 4, 2021

But, and perhaps more importantly, you have to figure out a way to evolve your brand, to make it resonate with an enterprise audience without losing whatever quirkiness made you unique in the first place. Going upmarket usually involves a rebranding effort to appear more enterprise-ready. As I said, they’ve been quite busy.

Branding 222

Branding Technical Review Customer Experience Enterprise 222

Sachin Rekhi

APRIL 12, 2020

We've continued to refine our understanding of the definition of product/market fit, developed customer discovery techniques that can help guide us to product/market fit, as well as established several benchmarks to assess whether we've achieved initial fit.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Intercom, Inc.

JULY 28, 2022

The boom at the time was around ERP (Enterprise resource planning) and client-server applications for large-scale enterprises, and that’s where I started my career. There’s definitely a culture of togetherness, collaboration, and transparency, and we’re all focused on providing the best outcomes for our customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Intercom, Inc.

JUNE 6, 2019

We leverage customer data, and we look for the statistical outline data points that are the best predictors of whether someone will convert or not, how much money they’re going to pay, whether they’ll slide into a self-serve versus an enterprise plan – things like that. Liam: Definitely. Build a better roof, a better floor.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

MAY 30, 2023

WalkMe is ideal for enterprise companies looking for employee onboarding software. However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. Enterprise: Custom quote only. Userpilot sits in that sweet spot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 30, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. The pricing differentiation happens mostly on the service level (e.g.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

AUGUST 19, 2020

Our customer success teams cover small, mid-market, and enterprise, with customer operations and customer support teams. We have enterprise customers like 3M and Costco too. Trying to think about a holistic definition of our customers was a challenge. We have 32 people and counting. .

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

Userpilot

DECEMBER 6, 2021

Advanced analytics like the capability of calculating customer health scores and engagement levels automatically, is definitely a plus. Enterprises: The price, the wide range of services provided, and the super analytics make Pendo more suitable for bigger businesses. Basic analytics are a must. Onboarding – Chameleon.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Intercom, Inc.

JULY 21, 2022

All you have to do is enter your email to get started'” As Slack expands into a larger enterprise product, you have to start appealing to groups of people and types of roles and industries that aren’t in that early adopter group. We spend a ton of time on problem definition. There is definitely an innovation in that space.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

JULY 4, 2019

Here are five quick takeaways: Narrow your definitions. Brian: It seems like it’s one of these things that’s definitely bubbling up in so many different places at the same time. Narrow your definitions. Brian: I think that definition was probably the biggest aha moment for me, reading through this.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

ProductPlan

JUNE 1, 2023

Noisy customers When it comes to your product roadmap, the customer is most definitely NOT always right , especially when they ask for specific features. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities. Otherwise, there are likely better things to work on.

User Testing 98

User Testing User Friction Development Team Review Reporting Tools 98

Userpilot

JUNE 27, 2023

However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. The pricing differentiation happens mostly on the service level (e.g. – Saurav S.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

With its user-level segmentation, you can set up basic contextual onboarding to differentiate user experience. However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. Enterprise: everything in Premium plus run Usetiful on multiple products and environments.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Roadmunk

AUGUST 10, 2017

And for a PM, differentiation becomes more critical. The data you focus on seems to be a key differentiator in SaaS product management. I’ve always worked on SaaS products—so I can’t speak to personal experiences on both sides—but there are definitely different revenue considerations. Switching has become easier. Company: Zuora.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Intercom, Inc.

OCTOBER 29, 2020

And let me tell you, it was definitely not at all cool at that time, but it inspired me to realize that there are some things that humans are particularly great at doing, and then there are things that we can automate in ways that make people’s lives better. We were definitely early. So that was definitely one thing.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209